File a fraud claim.

If a Verizon Account has been created using your information, please begin your claim below by selecting the correct claim form: Consumer or Business.

Consumer claims

BEFORE you get started, here is what you will need.
 

  • Proof of identity: A current copy of a government-issued form of identification.
     
  • Proof of residence:  For the period of time when the event occurred such as a rental lease, mortgage agreement or a utility bill for the address in your name and showing the date.
     
  • Police report: Identity theft is a crime. Therefore, we need you file a police report. If you know who used your identity, you must provide that information. It is our policy to cooperate with law enforcement in the course of their legal investigation regarding identity theft. You will need to provide a copy of this report in order to complete your claim.
     

ALL documents must be submitted in non-editable format such as a photo file (jpeg or png) or PDF. The size of each uploaded file must be under 2 MB.  

File a claim online

Business claims

Before you get started, here is what you will need.
 

TWO forms of ID are required.  
 

  1. First form of ID must be a government issued photo ID of the authorized party.
     
  2. Second form of ID can any document from the below list:
     
  • Business license: Must be valid and current.
     
  • Registry of a non-profit organization: Issued by the Attorney General.
     
  • Notarized business lease: Proof of address is official documentation of your business's main address. This helps us to validate your business against the account.
     
  • Articles of Incorporation: Only the first 3 pages are needed.
     
  • Certificate of good standing/formation: Issued by Secretary of State. Go to website to validate first. If not active on SOS a letter will need to be provided showing an update was requested.
     
  • Copy of filed police report detailing the identity theft: Identity theft is a crime. Therefore, we need you file a police report. If you know who used your identity, you must provide that information. It is our policy to cooperate with law enforcement in the course of their legal investigation regarding identity theft. You will need to provide a copy of this report in order to complete your claim.


ALL documents must be submitted in non-editable format such as a photo file (jpeg or png) or PDF.  The size of each uploaded file must be under 2 MB.  

 

File a claim online