Device Unlocking Policies

To mitigate theft and prevent fraudulent activity, newly purchased devices are “locked” to operate exclusively on the Verizon network. Our unlocking policies vary depending on whether the device is on a postpaid or prepaid plan, with additional accommodations for deployed military personnel.

“Unlocking” refers specifically to disabling the software that prevents a device designed for one carrier from being activated on another. Please note that due to differing network technologies, an unlocked Verizon device may have limited functionality or may not work at all on another carrier's network.

Postpay Device Unlocking Policy

Devices purchased directly from Verizon are locked to our network. Devices will be unlocked automatically when purchased at full retail price or if the device financing agreement balance is paid in full.
Note: Devices previously reported as lost or stolen will not be unlocked until they are cleared from the lost or stolen report. Once a device is unlocked, Verizon will never re-lock it.

If a Verizon Gift Card is used to purchase a smartphone or pay off a remaining balance, the unlocking process will be delayed by 35 days. This window allows for the verification of the gift card’s funds to ensure they were not obtained through fraudulent or illegal means.

Prepaid Device Unlocking Policy

Devices purchased from us will remain locked to the network until the completion of 365 days of paid and active service. After 365 days of paid and active service, we will automatically remove the lock unless the device is deemed stolen or purchased fraudulently.

Verizon Business Device Unlocking Policy

Devices purchased from Verizon are locked to our network. Devices will be unlocked automatically when purchased at full retail price or if the device financing agreement balance is paid in full. In addition, business customers' devices will be unlocked when the line term for a device ends, or the termination fee is paid, subject to the terms of your agreement with Verizon.
Note: Devices previously reported as lost or stolen will not be unlocked until they are cleared from the lost or stolen report. Once a device is unlocked, Verizon will never re-lock it.

Unlocking Policy for Deployed Military Personnel

If you are a Verizon Wireless customer in the military and receive relocation orders outside of the Verizon Coverage Area, upon verification, you do have the option to suspend your line for Military deployment. Upon suspension, your device will only be unlocked after the account has been verified in good standing after 60 days of being active.

Effective Date: January 27, 2026