Device Unlocking Policies

In order to mitigate theft and other fraudulent activity, newly purchased devices are “locked” to work exclusively on the Verizon network.  We have separate device unlocking policies that cover postpay and prepaid devices, as well as special rules for deployed military personnel.

“Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network. Due to differing technologies, an unlocked Verizon Wireless device may not work – or may experience limited functionality – on another carrier’s network.

Postpay Device Unlocking Policy

Devices that you purchase from Verizon are locked for 60 days after purchase.   Devices that you purchase from our retail partners are locked for 60 days after activation.  After 60 days, we will automatically remove the lock. Following the 60 day lock period, we do not lock our phones at any time. 

Prepaid Device Unlocking Policy

Devices that you purchase from Verizon and certain devices purchased from our retail partners are locked for 60 days after activation. After 60 days, we will automatically remove the lock. Following the 60 day lock period following device purchase, we do not lock our phones at any time.

If you purchase a 4G Phone-in-a-Box from our retail partners, you should review the back of the box to determine the lock period applicable to that device. 

Unlocking Policy for Deployed Military Personnel

If you are a Verizon Wireless customer in the military and receive relocation orders outside of the Verizon Coverage Area, we will unlock your device at your request, even during the 60-day-lock period following the purchase of your device.

Updated on:  July 19, 2019