Verizon’s Responsible AI Principles

Governance

Verizon employs a risk-based framework for developing, using and overseeing AI. We have processes to oversee Verizon’s development and use of AI, and our highly skilled employees have an important role to play in considering the risks, impacts and benefits of using AI.

Respect for privacy

Verizon recognizes that AI systems must incorporate a privacy-by-design approach, including consideration of the data used to train models and the data used to make business decisions. Verizon’s use of AI must comply with our privacy policies and applicable laws.

Respect for human rights & responsibility to society

We design and train Verizon systems using strategies to identify and reduce unfair bias and societal harm. We address the risk of unlawful or unintended bias in AI systems with appropriate governance and mitigation measures.

Technical robustness

Verizon uses industry-accepted metrics to evaluate AI solutions’ ability to generate accurate, reliable and reasonably consistent outputs. We employ a security-by- design approach, which proactively and holistically monitors for and mitigates against security threats.

Transparency

Verizon understands that in order to provide reliable and positive user experiences, our use of AI systems requires transparency. Verizon is committed to clearly explaining its governance, use and monitoring of AI systems.