Verizon Frontline 2025 Public Safety Communications Survey
About the survey
Now in its fifth year, the Verizon Frontline Public Safety Communications Survey offers a unique look at how first responders view the technology that shapes their life-saving work.
Commissioned by Verizon Frontline, Lexipol surveyed over 1,000 U.S. public safety professionals to understand their current challenges, priorities, and expectations for the future of mission-critical communications. This year's report focuses on the adoption of advanced technology, network reliability, and cybersecurity readiness.
Major Takeaways
AI: From Theory
to Top Priority
Artificial Intelligence is rapidly moving from a future concept to a practical tool for public safety. While only 12% of first responders currently use AI on a daily basis, that number is expected to quadruple to 46% within the next five years. This anticipated shift is backed by a growing belief in its potential; the number of respondents who see AI as "important" or a "top priority" for the future of public safety grew significantly year-over-year.
Drones & Robots:
Public Safety Takes Flight
First responders are increasingly looking to the skies for a new perspective. The daily use of drones and robots is poised to triple in the next five years, jumping from 15% today to an expected 48%. This technology is already proving its value in critical moments, with 30% of public safety professionals relying on drones during emergency response operations. This rapid adoption signals a major evolution in operational capabilities.
Security & Reliability:
A Mission-Critical Foundation
For first responders, a secure and dependable connection is everything– 25% view 5G service as a "top priority" for their department, signaling a growing recognition of its transformative potential, while network unreliability was cited as the top tech concern. With threats and breaches on the rise, cybersecurity remains a priority. A compelling 67% of public safety agencies reported implementing new cybersecurity protections into their operations within the last year, demonstrating a proactive approach to safeguarding critical infrastructure and data.
