04.23.2020|Inside Verizon

Introducing touchless retail.

Our touchless retail experience starts before customers even enter our doors.

Touchless Retail includes changes to the way customers access our stores, the physical elements they’ll encounter when they visit and the digital tools we’ll use to engage with them before, during and after a visit.

It’s not just about reducing the risk of spreading COVID-19, but also to streamline our customer experience through the use of technology - ensuring seamless, efficient transactions while  increasing customer satisfaction.

Before leaving the comfort of their homes, customers can set their in-store appointment time and learn about our in-store safety measures. Upon arrival, exterior and interior social distancing markers, safety partitions, sanitizing stations and employees donning face masks and gloves all ensure the physical observance of public health safety practices. In select locations, curbside pick up allows safe, secure and convenient interactions between the rep and the customer.

We’re also making it simpler to do business through mobile check-in via our My Verizon app, product scanning tools and self-scan verification of IDs. When it comes to payment, our reps can send a link to allow acceptance of terms and conditions, along with customer choice of payment through a monthly bill, tap to pay, self-input of credit card information or even cash payment through our bill payment kiosk.

Smart setup provides a guided setup of new devices when and where customers want it. And our Tech Coach offering has virtual tech support standing by to help with any questions customers may have on how to use their new technology.

This is just the beginning as we continue to look at new and innovative ways to simplify the in-store experience for our customers.

Learn more about Verizon’s Touchless Retail innovation here.

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