Verizon’s pandemic pivot receives experience award.

By: Andrew Testa

Our #OneTeam wins 2021 Brand Experience Award for Most Effective Pivot Strategy.

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Verizon’s pandemic pivot receives experience award

When the pandemic hit, the V Team pulled together to effectively and efficiently pivot our business to keep both our employees and customers safe and maximize our ability to continue selling. By tapping into technology to create seamless, efficient transactions, we made it possible for customers to have best-in-class touchless in-store experiences.

It’s because of these best-in-class experiences that Verizon has been selected as a 2021 Brand Experience Award winner by RetailX and Retail TouchPoints in the category of Most Effective Pivot Strategy. These awards spotlight the businesses that are redefining the rules of interaction, engagement and loyalty, and that’s exactly what our team did.

“I couldn’t be more proud and excited about this recognition,” said Krista Bourne, SVP of Consumer Sales and Operations. “This award is a really big deal because it recognizes the hard work and commitment of our #OneTeam to deliver for our customers despite extraordinary circumstances. This was no easy feat - we rose to the top of a crowded field of 80 nominees across different industries.”

“Let’s take a moment to celebrate,” said GTS VCG SVP, Vivek Gurumurthy. “ It is an honor for us to finish at the top and win this industry-leading award. Having competed against 80 other elite tech-savvy retailers, this award serves as a recognition of our team’s commitment to raising the bar and delivering best-in-class solutions when our business and customers needed us most. The touchless retail experience is just a starting point of our “Retail Reimagine” journey, and we look forward to unpacking more industry-leading experiences as we expand North Star Architecture.”

The award was accepted on our collective behalf at the RetailX 2021 event by Matt Carr, North East Consumer Vice President and David Oliveira, New York City Consumer Sales Director, who is currently leading the country in our customer experience.

Congratulations and a very special thank you to each and every one of you for making this recognition possible.

V Team, go to VZWeb to join the conversation

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