Human Rights
at Verizon

Commitment to respect human rights

Verizon’s Human Rights Statement was first published in 2009. Since then, we have refreshed our statement to reflect both evolving external understandings of business responsibility for human rights and updates to our internal efforts. We are committed to operating with respect for internationally-recognized human rights, including those affirmed in the Universal Declaration of Human Rights and the ILO Declaration on Fundamental Principles and Rights at Work, across our value chain. Guided by the human rights due diligence framework set forth in the UN Guiding Principles on Business and Human Rights (UNGPs), we are committed to assessing the impacts of our business activities on human rights and to addressing adverse impacts. Our efforts include attention to the human rights impacts of our products, services, and strategy and to our engagements with employees, customers, communities, governments, business partners, and suppliers. We pay particular attention to the rights of vulnerable and marginalized groups, including children.

This work is overseen by Verizon’s Executive Vice President and Chief Legal Officer and the Corporate Governance and Policy Committee of our Board of Directors. The Corporate Governance and Policy Committee assists the Board in oversight of environmental and social risks and the Committee’s charter sets out its oversight responsibilities in relation to human rights in particular.

Cross-functional team

To implement our human rights commitments, we rely on global cross-function collaboration between multiple teams to surface and address human rights considerations. Teams engaged include: Privacy, Law Enforcement, Artificial Intelligence, Product Legal, Public Policy, Digital Safety, Information Security, Sustainability, Responsible Business and Sourcing & Supply Chain.

Guiding principles and operational guidelines

We’re committed to respecting internationally-recognized human rights. We aim to translate those principles, including the principles contained in the Universal Declaration of Human Rights, the International Covenant on Civil and Political Rights, the International Covenant on Economic, Social, and Cultural Rights, and other international human rights treaties, into practical steps to be followed by our employees.

Educating employees on our human rights commitments is another way that we integrate attention to human rights into the DNA of our company. We have developed an employee learning module with information on international human rights standards and Verizon’s commitment to respect human rights. This learning module is available to all employees. As part of Verizon’s efforts to address modern slavery, our procurement employees are trained on the risks of forced labor and human trafficking.

Ongoing human rights due diligence

We conduct ongoing human rights due diligence (HRDD), as set forth in the UN Guiding Principles on Business and Human Rights (PDF) and as embodied across the pillars of our Business and Human Rights Program, to identify, understand, and address the human rights implications of our business decisions, including our technology, products, services, and strategy.

As part of this process, we undertake Human Rights Impact Assessments (HRIAs) to more specifically evaluate and address human rights risks that may intersect with our business. This includes attention to such rights as privacy (including data privacy), freedom of expression and information, and non-discrimination, with specific attention to vulnerable and marginalized groups, including children. Our assessments cover all aspects of our operations, including our supply chain, where we have focused on the potential risks of forced labor.

The HRIA process is an essential element of our ongoing review of the human rights landscape and of Verizon’s business plans. When we conduct an HRIA, we review a number of factors, including:

Based on what we learn, we identify potential human rights risks and opportunities that could arise from Verizon’s products and operations. We then make recommendations to avoid or mitigate those risks, protect our customers and users, and promote human rights. As part of our HRDD and HRIA processes, we consult externally with a variety of local, regional, and international experts, including government agencies, human rights organizations, academics, journalists and other experts.

We also periodically conduct strategic company-wide assessments to support and strengthen our human rights work. More information on these assessments can be found here.

Engagement

We value our engagement with industry peers, human rights experts, technologists, advocates, academics, investors, journalists, governments and other experts.

As one of the largest communication technology companies in the world, Verizon has a responsibility to respect and promote human rights in our business decisions, including our technology, products, services, and strategy. We also recognize that we can use our technology and innovation to foster an exchange of ideas about how companies, government, civil society, responsible investors, users, customers and others can work together to address the complex issues at the intersection of technology and human rights. We regularly engage and maintain strong relationships with these key stakeholders on human rights risks and opportunities, including the impacts of our policies, products and services.

Accountability and transparency

We seek to be accountable, including by being transparent. We share information about our human rights efforts in various forms, including through this page and in our Human Rights Statement. Our human rights efforts are also reflected in other policies and reporting, including content available through the Responsible Business Reporting webpage.

We also provide channels through which issues related to the human rights impacts of our activities can be raised. These channels include the Verizon Ethics site (www.verizonethics.com), a 24/7 intake function that allows for anonymous reporting (where permitted by local law) in multiple languages via web submission, email, toll-free phone number, and physical mail. Questions and concerns can be submitted by anyone, including our employees, suppliers, suppliers’ employees, and members of the public. Verizon strictly prohibits retaliation for submitting complaints or cooperating with investigations. Investigations, inquiries, and complaints are kept confidential as permitted by law and Verizon's need to appropriately address the issue. Verizon takes steps to publicize this mechanism on our website, in communications and through trainings for employees and suppliers. We also offer channels for raising specific human rights-related issues, such as issues related to privacy, accessibility, and specific products.

Our approach is one of continuous learning and improvement. A critical part of our efforts to embed human rights considerations into business decision-making is the ongoing evaluation and refinement of our efforts. This ongoing assessment of the effectiveness of our efforts, including our due diligence efforts, is particularly important as new innovation and technological advancements emerge. We integrate lessons learned from due diligence, stakeholder engagement, and our other activities to track the effectiveness of our efforts and continually improve and refine our efforts over time.