Accenture and Verizon win a Global Telecoms (“Glotel”) Award for their collaboration on an innovative customer service solution that uses artificial intelligence (AI) and intelligent analytics to help Verizon customers resolve issues quickly and easily.
Verizon Wireless won more awards than any other wireless provider for a record 22nd time and ranked highest in wireless network quality performance in all six regions of the U.S. according to the J.D. Power 2019 U.S. Wireless Network Quality Performance StudySM – Volume 1.
Best Network in the Tutela 2018 US Mobile Network Quality study
According to the report, Verizon's wireless network delivered the highest level of consistent quality in the U.S. Verizon won in more than twice the number of states than the next best provider and was unbeaten across all five categories measured: Consistent Quality, Avg. Download Speed, Avg. Upload Speed, Latency and Packet Loss.