Notice of public hearings in Rulemaking 26-02-017 regarding service quality for mobile voice services in California.
Participation Hearing Date | Links | Toll-free phone numbers |
|---|---|---|
July 15, 2026, at 2:00 p.m. | 1-800-857-1917; code: 1673482# Spanish language: 1-800-857-1917; code: 3799627# | |
July 15, 2026, at 6:00 p.m. | 1-800-857-1917; code: 1673482# Spanish language: 1-800-857-1917; code: 3799627# | |
July 23, 2026, at 2:00 p.m. | 1-800-857-1917; code: 1673482# Spanish language: 1-800-857-1917; code: 3799627# | |
July 23, 2026, at 6:00 p.m. | 1-800-857-1917; code: 1673482# Spanish language: 1-800-857-1917; code: 3799627# |
Why am I receiving this notice?
The California Public Utilities Commission (CPUC) wants to hear from you. Virtual public hearings have been scheduled to hear your comments, concerns and opinions regarding the quality of mobile telephone service, with a particular emphasis on service outages and service restoration. Your participation by providing comments can help to inform the CPUC on these issues.
You can watch a livestream of the hearings or participate via telephone. You can also submit comments by mail or post them on the CPUC’s public comment portal.
How does this process work?
This rulemaking is considering extending service quality requirements to mobile telephone service. The rulemaking is assigned to a CPUC Administrative Law Judge and a Commissioner, who will consider proposals and evidence presented during formal processes, and then issue a proposed decision. Any CPUC Commissioner may sponsor an alternate decision with a different outcome. The proposed decision, and any alternate decisions, will be discussed and voted upon by the CPUC Commissioners at a public CPUC Voting Meeting.
Parties involved in the rulemaking include the Public Advocates Office. The Public Advocates Office is an independent consumer advocate within the CPUC that represents customers to help them obtain the lowest possible rates consistent with reliable and safe service levels. Find out more here: 1-415-703-1584, email PublicAdvocatesOffice@cpuc.ca.gov or visit PublicAdvocates.cpuc.ca.gov.
Contact the CPUC:
Please visit apps.cpuc.ca.gov/c/R2602017 to submit a public comment about this rulemaking to the CPUC. You may also mail written comments to the CPUC’s Public Advisor’s address below. For more information on participating in the public hearing, submitting comments, to request special assistance, or to request a non-English language interpreter, please contact the CPUC’s Public Advisor’s Office at least five days prior to the hearings.
CPUC Public Advisor’s Office:
505 Van Ness Avenue San Francisco, CA 94102
Phone: 1-866-849-8390 (toll-free) or 1-415-703-2074
Email: Public.Advisor@cpuc.ca.gov
Please reference Rulemaking 26-02-017 in any communications you have with the CPUC regarding this matter.