In a customer satisfaction study, Fios TV customers rate their service higher in picture quality, higher in reliability and report fewer outage and service issues than cable and satellite customers rate their own.‡
Fios is more likely than Comcast, Spectrum, Optimum, and Cox to be recommended by customers to friends and family.**
^ Source: Verizon received the highest numerical score among 6 companies in the East in the J.D. Power 2013-2016 U.S. Residential Internet Service Provider Satisfaction Study. 2016 study based on 24,203 total responses, measuring the opinions of customers with their internet service provider, surveyed November 2015- July 2016. Your experiences may vary. Visit jdpower.com.
‡ 451 Research, LLC. Based on Sep/Dec 2015 Leading Indicator TV survey of “Very Satisfied” ratings among a panel of educated consumers. For more go to 451research.com/vz
** Reprinted from www.pcmag.com with permission. ©2017 Ziff Davis, Inc. All Rights Reserved. Based on PCMag.com’s Readers Choice Survey customer ratings of ISP performance.