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My Verizon Account Access Roles

There are three types of account roles when accessing and managing your account. Check out the differences between being an Account Owner, Account Manager and an Account Member below.

Account owner

You're financially responsible for the entire account. You have access to all information and you can also manage all lines on the account. There can only be one registered Account Owner.

Account Manager

You can do everything an Account Owner can, except for assigning other Account Managers and changing the billing password. You'll have financial access similar to the Account Owner and a soft credit check will be conducted on the Account Owner when you attempt to complete a transaction. This is a type of credit inquiry that won't impact their credit score. Account Owners can assign up to three Account Managers.

Account Member

You can access information and functions for your own line but you won't have access to sensitive billing information. Everyone except for the Account Owner will start as an Account Member.

Account Management

Role Access Account Owner Account Manager
Account Member
Assign Account Managers    
Change billing password    
Change/reset voicemail password
Manage profile settings & personal preferences

Billing & payment

Role Access Account Owner Account Manager
Account Member
Add saved payment options  
Apply for Verizon Visa card
 
Enroll in paperless billing & auto pay
 
Make one-time payments
Set up recurring payments  
View bill  

Plans & devices

Role Access Account Owner Account Manager
Account Member
Add a new line of service1
Cancel pending order2  
Change plan & manage data
 
Generate a number transer PIN to port out mobile number
 
Purchase content for phone
Purchase & manage add-ons and featured apps
 
Purchase & manage device protection
 
Upgrade phone line on account1
View usage

Shop

Role Access Account Owner Account Manager
Account Member
Purchase accessories

1 Account Members require Account Owner approval.
2 May require contacting Customer Service.