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How to manage a mobile account when the Account Owner passes away

On behalf of Verizon, we extend our deepest sympathies to you for your loss. We understand that this is a difficult time and want to make managing your loved one's mobile service easy for you.

If you're an Account Manager, Account Member or Estate Executor, use this page to learn how to transfer a line(s) when the Account Owner has passed away.

You can visit My Verizon to check if you're an Account Manager or Account Member.

Good to know:

If you're the Account Owner, you can manage the account as usual. No special processes are needed. Learn how to transfer a line. For all other requests, contact us.
If you're a military spouse or dependent, see our Military and veterans - Mobile account discounts and services FAQs.

Transfer the line(s) of service to another Verizon account

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Here's what to do if you want to keep the loved one's mobile number, but transfer it to a new or different Verizon account:

Account Managers - Visit our Transfer Service overview. Or contact us for help disconnecting a line.
Account Members - Start by completing our transfer or disconnect service form.
Estate Executors - We can transfer the line to you after you provide the executorship paperwork. Start by completing our Executor transfer or disconnect service form.

Next steps for Account Members and Executors who submitted a transfer service form:

We'll send confirmation that the form was received. Requests are reviewed in about 3 business days.
If we need more information, we'll contact you.
When the request is approved, we'll send the new Account Owner an email to help complete the transfer.
An email will automatically be sent to the deceased Account Owner's email address. You may ignore this email.

Good to know: You can visit our Transfer mobile numbers between Verizon accounts FAQs to learn more about what happens when you transfer a line.

Disconnect a line(s) of service

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If you're an Account Manager, Account Member or Estate Executor, to disconnect the phone number or close the entire account (i.e., disconnect all lines), you can either:

Contact Customer Service at 800-922-0204.
Visit a Verizon Store.
If you were asked to upload documentation for a disconnect request:
- Account Managers and Account Members, visit the transfer or disconnect service form.
- Estate Executors, visit the Executor transfer or disconnect service form.

Be sure to have this information available when you call or visit:

Account Owner's name
Mobile phone number
Verizon mobile Account PIN

Good to know: Before disconnecting a line, you can save any voicemails from that line. Contact us to learn more.