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Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met.
$699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Less $699.99 promo credit applied over 36 mos.; promo credit ends if eligibility req's are no longer met; 0% APR.
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On behalf of Verizon, we would like to extend our deepest sympathies to you concerning your recent loss. We understand that this is a difficult time and we want to ensure that managing your loved one’s Verizon service is easy for you.
If you would like to keep the number and transfer the line onto another Verizon account you have a few options.
Learn more about Transfer Your Service.
If you would like to cancel service for your loved one’s phone number, please contact Customer Service at 800-922-0204 to initiate the request.
For the fastest resolution, have the following information available to provide our Customer Service team:
If you call from the device that needs to be disconnected, you’ll be asked to verify your device. We’ll either ask for your Verizon mobile Account PIN or we’ll send a message to authenticate the device.
If you’re unable to provide the Verizon mobile Account PIN or authentication, please stay on the line. When prompted say “customer passed away" and we'll route you to Customer Service.
NOTE: If there is an outstanding Device Payment Agreement, you may choose to either buy out the loan, or return the device to us. Additional documentation will be required to alleviate the loan if you are unable to either buy out the loan or return the device.
Please do not hesitate to contact us with any questions or for any additional support.
