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How to manage an account when a loved one passes away

On behalf of Verizon, we would like to extend our deepest sympathies to you concerning your recent loss. We understand that this is a difficult time and we want to ensure that managing your loved one’s Verizon service is easy for you.

Transferring Service to another Verizon Account

Transferring Service to another Verizon Account

If you would like to keep the number and transfer the line onto another Verizon account, please contact Customer Service at 800-922-0204 to initiate the request.

  • If you are an Account Owner or Account Manager, only the Account PIN is required
  • If you are not an Account Owner or Account Manager, and have been appointed executor of the Estate, we can easily transfer the line to you once you provide us with a copy of the executor paperwork.
  • If you are not the Executor, or the executor paperwork is unavailable, you can provide us with a copy of the death certificate instead. Additional authentication will be required for the protection of the account.

Learn more about Transfer Your Service.

Cancelling Service

If you would like to cancel service for your loved one’s phone number, please contact Customer Service at 800-922-0204 to initiate the request.

For the fastest resolution, please have the following information available to provide our Customer Service team:

  • Account Owner’s name
  • Phone number
  • Account PIN or last 4 of the Account Owner’s SSN

NOTE: If there is an outstanding Device Payment Agreement, you may choose to either buy out the loan, or return the device to us. Additional documentation will be required to alleviate the loan if you are unable to either buy out the loan or return the device.
 

Please do not hesitate to contact us with any questions or for any additional support.