How to manage a mobile account when a loved one passes away

Here's what to do if you want to keep the loved one's mobile number and transfer the line to another Verizon account:

• If you're an Account Manager, follow the standard Transfer your Service process.
• If you're an Account Member with a line on the account, start by completing our Account Member transfer service form.
  
  Good to know: You can visit the My Verizon Account Managers page to see if you're an Account Manager or Account Member.
• If you're the executor of the estate, we can easily transfer the line to you once you provide the executorship paperwork. Start by completing our Executor transfer service form.

Next steps for Account Members and executors:

• We'll send confirmation that the transfer service form was received. Requests are reviewed in about 3 business days.
• If we need more information, we'll contact you.
• After the request is approved, we'll send the new Account Owner an email to help complete the transfer.
• An email will also be sent to the deceased Account Owner's email address. Please ignore this email.
• If you’re a military spouse or dependent, see our Military and veterans - Mobile account discounts and services FAQs.

Visit our Transfer mobile numbers between Verizon accounts FAQs to learn more about transferring.