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How to manage an account when a loved one passes away

On behalf of Verizon, we would like to extend our deepest sympathies to you concerning your recent loss. We understand that this is a difficult time and we want to ensure that managing your loved one’s Verizon service is easy for you.

  1. Transferring Service to another Verizon Account

    2.

    If you would like to keep the number and transfer the line onto another Verizon account you have a few options.

    • If you are an Account Manager, follow the standard Transfer your Service process.
    • If you are an account member with a line on the account, start here.
    • If you are the executor of the estate, we can easily transfer the line to you once you provide us the executorship paperwork. Start here.

    Learn more about Transfer Your Service.

  2. Cancelling Service

    3.

    If you would like to cancel service for your loved one’s phone number, please contact Customer Service at 800-922-0204 to initiate the request.

    For the fastest resolution, have the following information available to provide our Customer Service team:

    If you call from the device that needs to be disconnected, you’ll be asked to verify your device. We’ll either ask for your Verizon mobile Account PIN or we’ll send a message to authenticate the device.

    If you’re unable to provide the Verizon mobile Account PIN or authentication, please stay on the line. When prompted say “customer passed away" and we'll route you to Customer Service.

    NOTE: If there is an outstanding Device Payment Agreement, you may choose to either buy out the loan, or return the device to us. Additional documentation will be required to alleviate the loan if you are unable to either buy out the loan or return the device.
     

    Please do not hesitate to contact us with any questions or for any additional support.