Having a PIN helps to keep your Verizon mobile account and personal information secure. It's the primary way we verify you as the Account Owner when you contact Customer Service.
If you don't have an Account PIN when you contact Customer Service for account changes or information, you'll be asked to create one to continue.
- The Account Owner is responsible for sharing the PIN with any Account Managers who may need it.
- We'll never proactively call you and ask for your Account PIN.