Manage your prepaid account FAQs

You can change your prepaid plan any time in My Verizon.

Notes:

• If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon store.
• You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. We suggest you make the change close to your renewal date.

You can see specific rates, allowances and other details for the prepaid plan you currently have on the My Plan page in My Verizon.

In the My Verizon app:

1. Tap Menu.
2. Tap Account.
3. Tap My Plan.

If you receive discounts or promotional data with your old plan that aren't offered on the new plans (e.g., double data, multi-line discount, etc.), you'll no longer receive those when you switch plans.

However, we encourage you to periodically compare your current plan with the new plans available. One of the new plans may offer a better value than what you currently have.

You can add and remove Add-Ons in My Verizon.

In the My Verizon app:

1. Tap Menu.
2. Tap Account.
3. Tap Add-Ons.

You'll see a list of Add-Ons for your prepaid account that you can add or remove as needed.

You can view your usage in My Verizon, or you can call #DATA from your prepaid phone.

Note: You can also get your account balance and plan expiration date using this # feature.

You can buy more high speed data* through My Verizon.

If you consistently need more data each month, you can switch to a plan with a larger data allowance anytime.

*Not applicable on prepaid unlimited data plans.

If you have more basic internet needs, reduced data speeds may suit you.

If you want to stream video and audio, you may want to buy more high speed data through My Verizon for a better experience.

Yes, we'll text you before your high speed data automatically switches to the Always-On Data 2G speeds (up to 128 kbps).

High speed data will automatically return at the start of your next bill cycle.

Note: If you're on a prepaid unlimited data plan, you won't be notified if your data speeds are reduced due to network congestion. Your high speed data will automatically return as soon as you're no longer in a congested area.

You can change your prepaid device in My Verizon.

In the My Verizon app:

1. Tap the Menu icon.
2. Tap Devices.
3. Tap Manage next to the device you want to change.
4. Tap Change device.

Follow the onscreen prompts to activate a different device on your prepaid line.

Note: You can also purchase a new device for your prepaid line through My Verizon.

On many devices, you can set call and message blocks from within your Contact List.

Find the person you want to block in your Contact List (or add the number if it's not already there), and then turn on the block option. That number will be unable to call or text you.

The steps to block a contact will vary by device. You can find step-by-step instructions in your User Guide (you'll find the link at the top of the Device Support page for your device).

You can change your voicemail password in My Verizon.

In the My Verizon app:

1. Tap the Menu icon.
2. Tap Account.
3. Tap Account Settings.
4. Tap Security at the top of the screen.
5. Tap Voicemail PIN.

Follow the onscreen prompts to change your voicemail password.

If you subscribe to Verizon Cloud, you can manage your contacts and other content through the Verizon Cloud app on your compatible prepaid smartphone.

Learn more in our Verizon Cloud FAQs.

You can change your mobile number for your prepaid device in My Verizon.

Note: You can change your number up to 3 times in one day and a maximum of 5 times in a 30-day period.

In the My Verizon app:

1. Tap the Menu icon.
2. Tap Devices.
3. Tap Manage under the device that needs a new number.
4. Tap Change mobile number and follow the onscreen prompts.

Visit our Change Mobile Number FAQs for more information.

You can edit your profile in My Verizon. On the Manage Profile page, you can change your mailing address, email address and alternate phone number.

If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.

Yes, you can move your Verizon prepaid phone to a different wireless carrier.

If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Device Unlocking Policy for more information.

My Verizon for prepaid is a secure online portal that helps you manage your prepaid account and device from anywhere, anytime.

You can use the free* My Verizon app on iPhone® and most Android™ smartphones. Otherwise, you can use the My Verizon website on your computer and other mobile devices.

Watch our My Verizon app for prepaid video.

*Data charges may apply for download and use.

If you've never used My Verizon before (through the app or website), you need to register your prepaid account first. This is a one-time process that sets up your My Verizon account User ID and Password.

To register for My Verizon for prepaid:

1. Open the My Verizon app on your prepaid device, and tap I need to register on the sign-in screen.
   
   Note: You can also go to the My Verizon Registration page.
2. Then follow the onscreen prompts to sign up.

If the My Verizon app isn't already in your Apps menu, you can download it through your phone's app store:

• Android - Download from Google Play™ Store
• iPhone - Download from the Apple® App Store®

Go to My Verizon and sign in with your prepaid mobile number and My Verizon password.

Note: You may be prompted to answer your security question if you're signing in on a device that hasn't been registered. This helps prevent your account from unauthorized use.

You may not be prompted to sign in every time you use the My Verizon app. Only certain transactions will prompt you to enter your password.

Signing out can help protect your account from unauthorized use.

In the My Verizon app:

1. Tap the Menu icon (3 lines) in the top left corner of the screen.
2. Tap Sign Out.
3. Tap Sign Out again.

You've successfully signed out of the My Verizon app.

You can change your security information for your prepaid account, including your User ID and password, in My Verizon.

In the My Verizon app:

1. Tap the Menu icon.
2. Tap Account.
3. Tap Account Settings.
4. Tap Security at the top of the screen.

Follow the onscreen prompts to update your security information as needed.

Keeping your app updated helps ensure you're accessing the latest account management and security features.

You should receive a notification from the app store on your device when your My Verizon app has an update available. You can tap on that notification and follow the onscreen prompts to update the app.

Or to manually check for an update:

1. Open the app store on your device (e.g., Google Play Store, Apple®App Store).
2. Search for "My Verizon" and tap My Verizon in the search results.
3. Tap UPDATE if the option is available.
   
   Note: If you see OPEN instead of UPDATE, there aren't any updates available for your app at this time.

When your device language is set to Spanish (Español) – United States, the My Verizon app will automatically display in Spanish.

If your device language is set to Spanish and the My Verizon app is still displaying in English, try the following:

1. Make sure your device language is set to the United States Spanish, not another version of Spanish.
   
   Note: Other versions of Spanish aren't supported by My Verizon at this time. You'll receive an error message stating the app isn't available in Spanish when the device language is set to other versions of Spanish.
2. Sign out of the My Verizon app, and then sign in again.
3. Make sure you have the latest version of the My Verizon app.