Manage your prepaid account FAQs

You can change your prepaid plan any time in My Verizon:

• On the My Plan page on the My Verizon website
• Go to Account and select My Plan in the My Verizon app on your prepaid smartphone
  
  Note: For the best experience at this time, we recommend using the My Verizon website to manage your plan, rather than the My Verizon app.

Get step-by-step instructions on how to use the:

• Prepaid My Verizon app
• My Verizon website for prepaid

Notes:

• If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon store.
• You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. We suggest you make the change close to your renewal date.
• If your plan change will take effect at the start of your next bill cycle, you’ll get an error message if you try to make certain changes to your account through My Verizon. If you see this error message, contact Verizon Customer Service for help.

You can change your mobile number for your prepaid device online in My Verizon.

Note: You can change your number up to 3 times in one day and a maximum of 5 times in a 30-day period.

Visit our Change Mobile Number FAQs for more information.

You can see specific rates, allowances and other details for the prepaid plan you currently have on the My Plan page in My Verizon.

You can check your account balance and expiration date by:

• Using the My Verizon app or My Verizon Website
• Calling:
  
  • #BAL (#225) from your prepaid phone
  • (888) 294-6804 from any phone
    

You can check your usage a number of ways at any time:

• View your usage through the My Verizon app or website.
  
  For steps, refer to our Website How to Use Guide and App How to Use Guide.
• Call #DATA from your prepaid phone
  
  Note: You can also get your account balance and plan expiration date using this # feature.

It's your call. If you have more basic internet needs, reduced speeds may suit you for the moment.

If your online activities require more data, like video streaming and audio streaming, you can buy more high speed data* through My Verizon for a better experience.

If you consistently find that you need more data, you can switch to a plan with a larger data allowance anytime.

*Not applicable on prepaid unlimited data plans.

Yes, we'll text you before your high speed data automatically switches to the Always-On Data 2G speeds (up to 128 kbps).

High speed data will automatically return at the start of your next bill cycle.

Note: If you're on a prepaid unlimited data plan, you won't be notified if your data speeds are reduced due to network congestion. Your high speed data will automatically return as soon as you're no longer in a congested area.

No, only active and funded monthly plans can use data. You'll need to pay your full monthly access fee to use data on your device. There's no "pay as you go" data rate.

Note: Pay as you go plans are no longer available to new accounts. But if you're already using a pay as you go or daily plan, you can continue to do so.

If you would like to cancel your service, call Prepaid Customer Service at (888) 294-6804.

Yes, you can move your Verizon prepaid phone to a different wireless carrier.

If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Device Unlocking Policy for more information.