Manage your prepaid account FAQs

You can change your prepaid plan any time in My Verizon.

Notes:

• If you don't have an eligible device, you can purchase a compatible prepaid phone and plan online or at a Verizon store.
• You won't be able to carry over minutes or data allowances when you change your monthly prepaid plan. We suggest you make the change close to your renewal date.

Find plan details for your Verizon prepaid plan in My Verizon. First you must register for My Verizon app and website.

If you receive discounts or promotional data with your old plan that aren't offered on the new plans (e.g., double data, multi-line discount, etc.), you'll no longer receive those when you switch plans.

However, we encourage you to periodically compare your current plan with the new plans available. One of the new plans may offer a better value than what you currently have.

You can add and remove Add-Ons in My Verizon.

To monitor data usage, you can view your usage in My Verizon, or call #DATA from your prepaid phone.

Note: You can also get your account balance in My Verizon or by using this # feature.

Yes, we'll text you before your high-speed data runs out and you're automatically switched to slower speeds.*

High-speed data will automatically return at the start of your next bill cycle.

Note: If you're on a prepaid unlimited data plan, you won't be notified if your data speeds are reduced due to network congestion. Your high-speed data will automatically return as soon as you're no longer in a congested area.

*Speeds up to 128 kbps (2G speeds) on phone lines. Speeds up to 3 Mbps on 5G Ultra Wideband and 600 Kbps on 5G Nationwide / 4G LTE on data-only lines.

You can change your prepaid device in My Verizon.

Note: You can also purchase a new device for your prepaid line through My Verizon.

On many devices, you can set call and message blocks from within your Contact List.

Find the person you want to block in your Contact List (or add the number if it's not already there), and then turn on the block option. That number will be unable to call or text you.

The steps to block a contact will vary by device. You can find step-by-step instructions in your User Guide (you'll find the link at the top of the Device Support page for your device).

You can change your voicemail password in My Verizon.

If you subscribe to Verizon Cloud, you can manage your contacts and other content through the Verizon Cloud app on your compatible prepaid smartphone.

Learn more in our Verizon Cloud FAQs.

You can change your mobile number for your prepaid device in My Verizon.

Note: You can change your number up to 3 times in one day and a maximum of 5 times in a 30-day period.

Visit our Change Mobile Number FAQs for more information.

You can edit your profile in My Verizon. On the Manage Profile page, you can change your mailing address, email address and alternate phone number.

When your account runs out of funds, your prepaid service ends. If you don't add funds by the 61st day of your inactive line status, your line will be disconnected.

Yes, you can move your Verizon prepaid phone to a different wireless carrier.

If you purchased a Phone-in-a-Box prepaid phone, certain restrictions apply. Please refer to our Device Unlocking Policy for more information.

My Verizon for prepaid is a secure online portal that helps you manage your prepaid account and device from anywhere, anytime.

You can use the free* My Verizon app on iPhone® and most Android™ smartphones. Otherwise, you can use the My Verizon website on your computer and other mobile devices.

*Data charges may apply for download and use.

If you've never used My Verizon before (through the app or website), you need to register your prepaid account first. This is a one-time process that sets up your My Verizon account User ID and Password.

To register for My Verizon for prepaid:

1. Open the My Verizon app on your prepaid device, and tap I need to register on the sign-in screen.
   
   Note: You can also go to the My Verizon Registration page.
2. Then follow the onscreen prompts to sign up.

If the My Verizon app isn't already in your Apps menu, you can download it through your phone's app store:

• Android - Download from Google Play™ Store
• iPhone - Download from the Apple® App Store®

Go to My Verizon and sign in with your prepaid mobile number and My Verizon password.

Note: You may be prompted to answer your security question if you're signing in on a device that hasn't been registered. This helps prevent your account from unauthorized use.

You may not be prompted to sign in every time you use the My Verizon app. Only certain transactions will prompt you to enter your password.

Signing out can help protect your account from unauthorized use.

In the My Verizon app:

1. Tap the Menu icon (3 lines) in the top left corner of the screen.
2. Tap Sign Out.
3. Tap Sign Out again.

You've successfully signed out of the My Verizon app.

You can change your security information for your prepaid account, including your 4 PIN Account Security code, security question, User ID and password, in My Verizon.

Keeping your app updated helps ensure you're accessing the latest account management and security features.

You should receive a notification from the app store on your device when your My Verizon app has an update available. You can tap on that notification and follow the onscreen prompts to update the app.

When your device language is set to Spanish (Español) – United States, the My Verizon app will automatically display in Spanish.

If your device language is set to Spanish and the My Verizon app is still displaying in English, try the following:

1. Make sure your device language is set to the United States Spanish, not another version of Spanish.
   
   Note: Other versions of Spanish aren't supported by My Verizon at this time. You'll receive an error message stating the app isn't available in Spanish when the device language is set to other versions of Spanish.
2. Sign out of the My Verizon app, and then sign in again.
3. Make sure you have the latest version of the My Verizon app.