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Prepaid Billing & Payments FAQs

Make a Payment

  1. How do I make payments to my prepaid account?

    There are a number of ways you can refill your prepaid account:

  2. How long does it take for a payment to be applied to my prepaid account?

    All payments are immediately applied to your account.

  3. My prepaid plan has a monthly access fee. What if I can't pay the full amount on my due date?

    If you're on a monthly prepaid plan and you don't have enough funds in your account to cover the full monthly access fee, you won't be able to use your device until you've paid the full amount of your monthly access fee.

    Note: Your monthly access fee due date is different than your account expiration date, which is based on the last time you made a payment to your prepaid account. If you don't make a payment to your account before the expiration date, any remaining balance may be lost and you could lose your mobile number.

  4. When does my prepaid payment expire? What happens if I don't make a payment before the expiration date?

    A new expiration date is set each time you make a payment to your account.

    It's set differently depending on when you signed up for your prepaid plan.

    • I signed up for my prepaid plan AFTER 11/6/18
      As long as you renew your plan within 60 days of the plan renewal date, your account will stay active and your payments won't expire.
    • I signed up for my prepaid plan BEFORE 11/6/18
      Once applied to your account, payments expire as follows:
    Payment Amount
    Expires In
    $0.01 - 29.99
    30 days
    $30 - 74.99
    90 days
    $75 - 99.99
    180 days
    $100 or more
    365 days

    If you make a payment to your account before your expiration date, any unused balance will carry over and expire on your new expiration date.

    If you don't make another payment before the expiration date, any remaining balance on your account will be lost and you may not be able to keep your mobile number.

Auto Pay

  1. What is Auto Pay and how does it work for a prepaid account?

    Auto Pay is a service that lets you set up automatic payments for your prepaid account. Your payments will be deducted automatically from a credit card (Visa®, Discover®, American Express® or MasterCard® only).

    Monthly plans - Your Auto Pay payment will be automatically aligned to your plan's expiration date. If there's an existing account balance at the time of renewal, it will use the remaining balance first. Then it will charge the rest of the costs to your credit/debit card. With any service changes, including plan changes and recurring features, we'll automatically update the amount and date of your Auto Pay charge. Plus, you can save $5/month per line off select monthly plans.

    Daily plans - If you have a daily plan, you have an additional Pay by Low Balance option for Auto Pay. You can select a payment amount to be automatically applied to your account at either of the following times:

    • When your balance reaches or drops below $5
    • 2 days before your expiration date

    Note: Pay by Low Balance is only available for payments made with a major credit card. Debit and co-branded cards are not eligible for Auto Pay by Low Balance at this time.

    If you're signed up for Auto Pay, you can make an additional payment to add more funds through the My Verizon app or online.

  2. How do I set up Auto Pay and start using it on my prepaid account online?

    You can set up Auto Pay and start using it right from the home screen of the My Verizon app or on the Manage Auto Pay page of the My Verizon website.

    Get step-by-step instructions on how to use the:

  3. How do I get the prepaid Auto Pay discount?

    To get the Auto Pay discount, you must switch to a current prepaid monthly plan, or have one of the following older plans, and set up Auto Pay:

    1. $40 Monthly - 3 GB
    2. $50 Monthly - 8 GB
    3. $70 Monthly - 15 GB (for tablets and Jetpack devices)
    4. $70 Unlimited - (for smartphones)

    Note: If you signed up for the $40 Monthly or $50 Monthly plan before 11/6/18, you need to switch to a new plan in order to receive the Auto Pay discount.

    You can change your plan in My Verizon.

  4. Where can I find the prepaid Auto Pay Terms & Conditions?

    The Prepaid Auto Pay Terms & Conditions are available online.

Refill Cards

  1. Where can I purchase a refill card for my prepaid account?

    You can purchase refill cards from a Verizon store.

  2. How do I add a refill card or PIN to my prepaid account online?

    You can add a refill card or PIN to your account online by entering your refill card number or PIN in My Verizon.

  3. What should I do if I can't use the refill card or PIN to add money to my prepaid account?

    If you're unable to use a refill card or PIN to add money to your account, please contact Prepaid Customer Service at (888) 294-6804.

24/7 automated phone system: call *611 from your mobile