When you change your mobile number in the My Verizon app or online in My Verizon, you can select the area code and prefix. The last 4 digits will be automatically assigned to you based on what's available.
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Change mobile number FAQs
Learn how to change a mobile number online in My Verizon or in the My Verizon app and answers to other top questions.
To find out how to save your voicemail and/or text messages when you change your number, visit our Voicemail FAQs.
About changing your mobile number
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Is there a charge to change my mobile number?
There's no charge to change your mobile number in the My Verizon app or online in My Verizon.
There is a $15 fee if you call customer service to change your number. -
Why do I need to select an effective date when changing my mobile number?
This effective date will determine when your number will change and billing for the new number will begin.
Note: If you have a prepaid account, you don't need to select an effective date. -
When I change my number, how long will it take for the change to occur?
If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don't choose today, the number will change at midnight ET of the chosen day, and then you'll need to follow the instructions given to you for resetting your phone.
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When I change my number, what happens when someone calls my old number?
The person calling your old number will receive a message that the number is no longer in service. The call won't be forwarded to your new number.
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Will I lose my contacts or logs if I change my number?
No, your contacts and logs are saved on your phone so you shouldn't lose them.
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If I change my number, will I lose my voicemail messages or text messages?
It's possible that you may lose your voicemail and/or text messages when you change your number. Refer to our Voicemail FAQs to learn about saving your voicemail messages.
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How do I change my number with another number on my account?
You'll need to switch devices with the other line on the account, which you can do online if you're an Account Owner or Account Manager. Learn more about account access roles.
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Can I change my mobile number online if I have a pending order on my account?
No. If you currently have a pending order on your account, you won't be able to change your mobile number online until the pending order is completed or removed from your account. Learn more on our Pending Orders Information page.
An Account Owner or Account Manager can remove a pending order from an account online in My Verizon. Learn more about account access roles.
Note: If a pending order is removed, then it's canceled and the order will have to be placed again.
To remove a pending order from your account:- Go to the My Orders page in My Verizon.
- Tap or click View pending account changes.
- Tap or click Delete next to the pending order you wish to remove.
- Tap or click Delete pending account change.
How to change your mobile phone number
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How do I change my mobile number?
You can change your mobile number on the Change mobile number page in My Verizon.
Troubleshooting
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I changed my number and now my phone isn't working. What should I do?
Power cycle your phone and verify your new number is working by following the steps below.
4G Phone:- Turn off your phone and turn it back on.
- Wait 2-5 minutes, then turn off your phone again and turn it back on.
- Call #832 toll-free to verify that your new number is working.
If you complete these steps and your phone still isn't working, please contact us.