Change your mobile number FAQs

When you change your mobile number in the My Verizon app or online in My Verizon, you can select the area code and prefix. The last 4 digits will be automatically assigned to you based on what's available.

If you want to bring a number to Verizon from another carrier, see Bring your number to Verizon FAQs.

There's no charge to change your mobile number in the My Verizon app or online in My Verizon.

There is a $15 fee if you call customer service to change your number.

This effective date will determine when your number will change and billing for the new number will begin.

Note: If you have a prepaid account, you don't need to select an effective date.

If you choose to change your number today, it should happen immediately once you complete the process and follow the instructions for resetting your phone. If you don't choose today, the number will change at midnight ET of the chosen day, and then you'll need to follow the instructions given to you for resetting your phone.

Anyone who calls your old number gets a message that the number is no longer in service. Calls aren't forwarded to your new number.

When you change your mobile number, content stored in your phone remains there. Content on our network may be lost:

• Contacts and call log will stay on your mobile phone when you change your number.
• Voicemails and/or text messages may be lost when you change your number. Refer to our Voicemail FAQs.

To swap mobile phones with someone else on your Verizon account, you must contact us.

Find out more about swapping numbers between mobile phones on the same account.  

You can change your mobile number on the Change mobile number page in My Verizon.

Note: You can select the area code and prefix for your new mobile number. The last 4 digits will be automatically assigned to you based on what's available.

Power cycle your phone and verify your new number is working by following the steps below.

If your phone isn't working after you changed your number, try these steps:

1. Turn off your phone and turn it back on.
2. Wait 2-5 minutes, then turn off your phone again and turn it back on.
3. Call #832 toll-free to verify that your new number is working.

If you complete these steps and your phone still isn't working, please contact us.