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Verizon Cloud tag and search FAQs

General information

  1. What is Verizon Cloud tag and search?

    Tag and search is a feature of Verizon Cloud that makes it easier to search and organize your photos. Search for your favorite animals, label your friends and family in photos, and create albums of your best memories.. The tag and search feature also helps us customize photo stories for you and personalize your experiences in Verizon Cloud.

    Note: This feature isn't available in all locations. Based on the state or country where the photo was taken (if location information is available for that photo), certain photos may not appear in a search result or in a People album you want to name.

  2. How do I turn on Verizon Cloud tag and search?

    When you open your Verizon Cloud app, you'll be asked for permission to turn on the tag and search feature for your Cloud account.

    If you tap Agree, the feature will be turned on and you can start using it. You'll see the Search icon at the top of the screen when viewing your photos and videos. You'll also see your People album in the Albums section of the app.

    If you tap Not Now, or if you don't see the tag and search invitation screen when you open the Verizon Cloud app, you can always turn it on at a later time:

    1. Go to Settings in the Verizon Cloud app.
    2. Tap Tag and Search.
    3. Tap the Tag and Search switch to turn the feature on (it's green when on).

    If you don't see the Tag and Search option in your Settings, you may not have received the Verizon Cloud app update yet.

  3. How can I search my photos with Verizon Cloud tag and search?

    With tag and search turned on, go to your photos in the Verizon Cloud app and tap the Search icon at the top of the screen. Enter an object or thing that you'd like to search for in your photos (e.g., dog, baseball, beach, etc.). You'll see all the photos that we've recognized as containing that object or thing.

    Note: At this time, you aren't able to search by location, date, file name or names of people.

  4. Does Verizon Cloud tag and search recognize faces in photos?

    Yes, tag and search applies face recognition technology to your photos to detect faces and look for recognizable patterns to identify people. Then it can group photos of the same person together in your People album.

    You can also add names to each person in your People album. These names are private to your account, even if you share your photos with others. You can't search by a person at this time, but you can go to your People album to see all photos of a person grouped together.

    Note: When tag and search is turned on, you're allowing us to utilize face recognition technology to create face models of yourself and persons in your photos, and you're letting us know that you have the permission of others in your photos.

  5. Can I add a name to a person in my Verizon Cloud People album?

    To add a name to a person:

    1. In the Verizon Cloud app, tap Albums.
    2. Tap People.
    3. Tap the photo of the person you want to name.
    4. Tap the Menu icon in the top right corner of the screen.
    5. Tap Add a Name.
    6. Enter the name you want to add.

    You've successfully added a name to a person in your Cloud People album.

  6. I'm seeing the same person twice in my People album. Can I combine them into one person?

    Yes, you can merge 2 people in the People album:

    1. In the Verizon Cloud app, tap Albums.
    2. Tap People.
    3. Tap the Menu icon in the top right corner of the screen.
    4. Tap Select.
    5. Select the people you want to merge into a single person.
    6. Tap MERGE.
    7. Tap MERGE PEOPLE.

    Verizon Cloud will now group all of those pictures together as a single person.

    Note: This action can't be reversed.

  7. Can I turn off Verizon Cloud tag and search?

    Yes, but if you disable the tag and search feature, all tags and face labels (including the face models) associated with your photos will be deleted. If you turn tag and search back on again, you'll have to re-apply names to each person in your People album.

    To turn tag and search off:

    1. Go to Settings in the Verizon Cloud app.
    2. Tap Tag and Search.
    3. Tap the Tag and Search switch.

    The Tag and Search switch will turn gray for 24 hours, showing your tags and face labels are being deleted. During this time, you won't be able to turn tag and search back on again.

    After 24 hours, the switch will turn white, and you'll be able to turn tag and search back on by following the same steps above.

  8. How can I learn more about Verizon Cloud?

    Go to our Verizon Cloud FAQs for more information about Cloud and its other features.