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How to use Verizon Cloud

Verizon Cloud is a service that offers secure cloud storage to wirelessly back up and sync content between your phone, tablet, computer and other devices.

    Get started

    1. Sign up for Verizon Cloud

    2. If you're the Account Owner or Account Manager, you can go to the Add-ons and apps page in My Verizon to add Verizon Cloud to any line(s) on your account. Or you can sign up through the Verizon Cloud app to add Verizon Cloud to your individual line.

      Note: A certain amount of Verizon Cloud storage is included at no extra charge with Get More Unlimited, Do More Unlimited and Above Unlimited plans.

      Prepaid accounts – To sign up for Verizon Cloud, follow the steps to get a new add-on feature in the My Verizon app. You must be the Account Owner to add Verizon Cloud to one or more lines on your account.

    3. Download the Verizon Cloud app

    4. Verizon Cloud may already be installed on your mobile device. If it isn't, you can download it from your device's app store:

    5. Set up the Verizon Cloud mobile app

    6. Set up the Verizon Cloud app on your computer

    7. Verify the computer app is working

    8. To check the status of the Verizon Cloud app on your computer:

      1. Click the Cloud icon:
        • Mac – In the top right
        • Windows – In the bottom right
      2. Click the Menu icon (3 horizontal dots).
      3. Click Settings

      Note: When you install Verizon Cloud on a Mac computer with Big Sur, you’re required to set permissions manually.

    Back up & sync content

    1. Import contact list

    2. Import contact list — Learn how to import a contact list to Verizon Cloud.

    3. Upload content

    4. You can upload content to Verizon Cloud from:

      • Learn how to upload content using the My Verizon website.
      • Your smartphone: You can upload content to the Verizon Cloud app on your phone using the upload or share option in other apps. E.g., in your Photos or Gallery app, select the photos you want to upload, then tap the Share or Upload icon. Verizon Cloud is listed in the sharing options. Tap Verizon Cloud and follow the onscreen prompts to upload the photos.
      • Your basic phone:
        1. Select a photo or video you want to upload.
        2. Select Options.
        3. Select To PIX Place or To Online Album.
      • Your computer: Make sure the Verizon Cloud app is running on your computer. New content automatically uploads.

    5. Manually back up media

    6. Media backup functionality is automatic for both Android and iOS devices.

      Navigate to the top of the Home screen to view the:

      • Number of local files to upload to the Cloud
      • Progress of files that have been uploaded from the queue
      • Option to start or cancel the operation. Both buttons are on the right:
        • Click the orange button to start
        • Click the blue button to cancel
      • To manually sync your contacts, ensure that the "Contacts option" is enabled by:
        • Going to view your settings
        • Ensure you're connected to Wi-FI. Uploads still occur in the background and existing settings are maintained.

      On the computer: Follow the steps for uploading content from your computer to upload your media.

    7. View and change your backup settings

    8. You can view and change your backup settings in the Verizon Cloud mobile app:

    9. Archive files on your computer

    10. Archiving your files lets you keep a copy of deleted files in Cloud so you can free up space on your devices. They'll be there to use on any device until you delete them from your Cloud.

      Archive files — Learn how to archive files.

    Download content

    1. Download content to your phone or tablet

      1. Tap the Menu icon in the top left corner.
      2. Tap Photos & Videos.
      3. Touch and hold on a photo or video you want to download.

        Note: A check mark will appear on the photo, showing it’s been selected. Then, you can tap on additional photos or videos if you’d like to download more than one file at the same time.
      4. Tap the Download icon (down arrow) on the bottom navigation bar.

      Once the download is complete, the content will be in a newly created folder named Vault.

    2. Download from Verizon Cloud to your computer

    3. Download through your Browser — photos, music or documents from your browser:

      Download from the Verizon Cloud app on your computer.

    Restore content

    1. Restore deleted files and contacts

    2. Deleted files are stored in the trash for 30 days before being permanently deleted. If you accidentally deleted a contact or file that had previously been uploaded to Verizon Cloud, you may be able to find it on the Verizon Cloud Trash page in the My Verizon website or in the Verizon Cloud app:

      1. Tap the Library Menu icon on the bottom navigation bar.
      2. Tap Trash on the library main menu.
      3. Tap and hold the file you want to restore to Verizon Cloud.

        Note: Photos will be highlighted red or a check mark will appear on the photo, showing it's been selected. Then, you can tap on additional files if you'd like to manage more than one file at a time.
      4. Tap the More options icon in the top right corner.
      5. Tap Recover item(s).
      6. Tap RECOVER.

      Your file(s) will be restored to your Verizon Cloud account.

    Manage content

    1. Manage documents

    2. You can manage your documents on the My Verizon website, Verizon Cloud mobile app or Verizon Cloud desktop app.

      To manage your documents on your desktop app, follow these steps:

      1. Open Verizon Cloud by clicking the Cloud icon in the system tray (Windows) or menu (Mac) or by typing Verizon Cloud into the search bar of the computer's application list to access the toolbar.
      2. Select the Cloud home icon in the toolbar or click the Verizon Cloud app from your desktop (Windows) / dock (Mac).
      3. Select the Library menu and then Documents.
      4. Click a document that you want to manage.
      5. Select an option (e.g., download, delete, favorite, etc.) and follow the on screen prompts to complete the action.

    3. Manage music

    4. You can manage your music on the My Verizon website, Verizon Cloud mobile app, or Verizon Cloud app on your computer.

      To manage your music on your desktop app, follow these steps:

      1. Open Verizon Cloud by clicking the Cloud icon in the system tray (Windows) or menu (Mac) or by typing Verizon Cloud into the search bar of the computer's application list to access the toolbar.
      2. Select the Cloud home icon in the toolbar or click the Verizon Cloud app from your desktop (Windows) / dock (Mac).
      3. Select the Library menu and then Audio.
      4. Click a song that you want to manage.
      5. Select an action (e.g., Add to Playlist dialog [+], favorite, delete, etc.) and follow the on screen prompts to complete the action.

    5. Create a playlist

    6. To create a playlist on your mobile app, follow these steps:

      1. Tap the Library Menu icon on the bottom navigation bar.
      2. Tap the Audio on the library main menu.
      3. Tap Playlists.
      4. Tap New Playlist.
      5. Enter a name for the playlist and tap Add Songs.
      6. Select the songs you want to add to the playlist and tap the Checkmark icon in the top left corner.

      Your new playlist will be created. You also can upload an album, playlist or folder saved on your computer.

      Create Playlist — Learn how to create a playlist from the Verizon Cloud app on your computer.

    7. Play a video from Cloud library

    8. To play a video from the library, just choose a video from the video section. The video plays automatically. Pause and resume the video as desired.

      Note: The video player doesn't support all file types. If you get an error message, download the file to your desktop to play the video.

      File formats supported when on both Windows and Mac devices: 3GPP, MPEG, MPG, etc.

      Not supported file formats: WMV, MKV, VLC, etc.

      File Format Windows Mac
      3GPP Yes Yes
      MPEG Yes Yes
      WMV No No
      MKV No No
      VLC No No
      MPG Yes Yes
      WMV No No
      AVI No No
      MP4 Yes Yes
      FLV No No
      MOV Yes Yes
      WebM Yes No

    9. Manage contacts

    10. You can manage your contacts on the My Verizon website. You can also print and/or sort your contacts from this page.

      You can also manage your contacts right in the Contacts app on your phone. If you delete, add or edit a contact in your Contacts app, that change will also be made immediately in Verizon Cloud.

    Use Private Folder

    1. View Private Folder

    2. Private folder — Learn how to view your Private Folder.

    Share & print

    1. Share media

    2. You can share your photos, videos and other files on the My Verizon website or in the Verizon Cloud app:

    3. Print pictures

    4. You can print pictures through the Verizon Cloud Print Shop website or the Verizon Cloud app.

    View and upgrade storage

    1. View storage

    2. You can view your current Verizon Cloud storage plan and how much you've used in the mobile app and computer app.

      Mobile app:

    Manage Verizon Cloud account

    1. Manage app permissions

    2. You can see a list of apps that can access your content in Verizon Cloud through the My Verizon website or the Verizon Cloud app:

      1. On the main screen, tap the Settings icon (gear).
      2. Tap Apps Using Cloud.

      You can tap Remove next to any app that you don’t want to have access to your Verizon Cloud content.

    3. Complete your profile

    4. You can complete your profile in the Verizon Cloud app, which will allow you to continue using your Verizon Cloud account, even if you no longer have Verizon service.

      It's important that you complete your profile before you disconnect from Verizon service, otherwise you won’t be able to access the content you had stored in your Cloud account while you were on the Verizon network.

      Learn more about using Verizon Cloud without Verizon service. At this time, business and government accounts aren’t eligible to continue using the Verizon Cloud service after they disconnect their Verizon service.

      To complete your profile:

      1. On the main screen, tap the Settings icon (gear).
      2. Tap My Account.
      3. Tap Complete My Profile.
      4. Enter or update your email address and tap Continue.
      5. Enter the PIN that was sent to your email address and tap Continue.
      6. Enter your greeting name.
      7. Enter a password that's between 8-20 characters. It must include at least 1 letter and 1 number.
      8. Re-enter your password to verify it.
      9. Tap Done.

      You've successfully completed your profile.

    5. Find your PIN

    6. You may be asked for your PIN when you set up Verizon Cloud on a new device. You can find your Verizon Cloud PIN on the My Verizon website.

    7. Access a different Verizon Cloud account

    8. If you brought an existing Verizon Cloud account with you that you set up when you didn't have Verizon service, you can sign in to that account through the Verizon Cloud app:

      1. Open the Verizon Cloud app on your new Verizon mobile device.
      2. Tap Log into Other Account.
      3. Enter your email address or User ID and password to sign in to your existing Verizon Cloud account.

      Once signed in, you can access all the content for that Verizon Cloud account.

      Note: If you can't use the Verizon Cloud app to access the cloud for another line on your account. You can only access Verizon Cloud for a different line through the My Verizon website.

    9. Merge Verizon Cloud accounts

    10. You can combine 2 Verizon Cloud accounts (including a Fios Verizon Cloud account) into a single account. Then you'll only need to sign in once to see all of your content.

      Note: Once you merge 2 accounts, you can't unmerge them.

      To merge Verizon Cloud accounts:

      1. On the main screen, tap the Settings icon (gear).
      2. Tap Tools.
      3. Tap Merge Content.
      4. Tap Log Into Other Cloud Account.
      5. Enter the My Verizon User ID and Password for your other Verizon Cloud account, and tap Sign in.
      6. Tap Yes, Merge Content.

      It may take up to 48 hours to fully merge all the content in both accounts, depending on the amount of content.

    11. Cancel Verizon Cloud subscription

    12. If you cancel your Verizon Cloud subscription, only your contacts will continue to sync with Verizon Cloud. All other content stored in your Verizon Cloud account will be immediately archived and no longer available to you. If you don't reactivate your Verizon Cloud account within 30 days, your content will be permanently deleted. If you decide to cancel your subscription to Verizon Cloud, you should first download all your files to your computer or a portable storage device.

      Note: Deleting the Verizon Cloud app from your phone does not cancel your subscription. You will continue to be charged monthly for your account until you cancel your account through My Verizon or delete your account through the Verizon Cloud app.

      You can cancel your Verizon Cloud subscription on the Add-ons and apps page in My Verizon or through the Verizon Cloud app:

      • Mobile app
        1. On the main screen, tap the Settings icon (gear).
        2. Tap My Account.
        3. Tap Delete My Account.
        4. Tap NEXT.
        5. Tap CONFIRM.
      • Computer app:
        1. Click the Cloud icon:
          • Mac - At the top right
          • Windows - At the bottom right
        2. Click the Menu icon (3 dots).
        3. Click Settings.
        4. Click My Account.
        5. Click Cancel my plan at the bottom.

    Manage users on a shared Verizon Cloud account

    1. Add a user to a shared account

    2. Only the Account Owner may add users to a Verizon Cloud shared account in the:

      • Mobile app:
        1. On the main screen, tap the Settings icon (gear).
        2. Tap Manage Storage.
        3. Tap Manage Members.
        4. Tap Invite user.
        5. Enter a nickname and email address for the person you’re inviting.
        6. Click Send invite
      • Computer app:
        1. Click the Cloud icon:
          • Mac - At the top right
          • Windows - At the bottom right
        2. Click the Menu icon (3 dots).
        3. Click Settings.
        4. Click User management.
        5. Click Send invite.
        6. Enter a nickname and email address for the person you’re inviting.
        7. Click Send invite.

      An invitation will be emailed to the recipient.

    3. Accept an invite to a shared account

    4. To accept an invitation to join a shared Verizon Cloud account:

      1. Click on the link in the email you received.
      2. Sign up or sign in to Verizon Cloud.

    5. Remove a user from a shared account

    6. The Account Owner can remove a user from a shared account through the:

      • Mobile app:
        1. On the main screen, tap the Settings icon (gear).
        2. Tap Manage Storage.
        3. Tap Manage Members.
        4. Go to the user you want to remove.
        5. Tap the Menu icon (3 dots).
        6. Tap Remove user.
      • Computer app:
        1. Click the Cloud icon:
          • Mac - At the top right
          • Windows - At the bottom right
        2. Click the Menu icon (3 dots).
        3. Click Settings.
        4. Click User Management.
        5. Select the dropdown next to the user you want to remove, and click Remove.

      The removed user(s) will be immediately locked out. They must sign up for their own Verizon Cloud storage account within 30 days, or their content will be permanently deleted. If you decide to remove a user from a shareable plan, you should first ensure the user downloads all their files to a computer or a portable storage device.

      Note: If they have a Verizon wireless account, their contacts will remain backed up at no charge.

    Business accounts

    1. Block Verizon Cloud in My Business

    2. To block Verizon Cloud for individual lines on your business account:

      1. Go to My Business, and sign in, if prompted.
      2. Click Manage Account.
      3. In the Service section, click Manage Wireless Numbers.
      4. Select the phone number you want to manage.
      5. In the Actions dropdown, click Add or Remove Features.
      6. In the Verizon Safeguard section of the Add/Remove Features page, click Block Verizon Cloud.

        Note: This will turn the slider green, and “Currently enrolled” will appear on the screen.
      7. Click Continue in the top right corner.
      8. Click Submit on the Order Confirmation page.

      You'll receive an email confirming the change.

      Note: You can also block Verizon Cloud by either:

      • Contacting your Global Enterprise Advisor.
      • Clicking the Chat with us button at the bottom right corner of this page for help from a representative.