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Learn about the free, basic voicemail service that's included with your Verizon mobile calling plan.
View your voicemail messages: Visual Voicemail FAQs
Compare options: Voicemail Comparison chart
Our basic voicemail service records a caller's message when you can't answer the phone. A message waiting indicator lets you know a message has been left for you.
Basic voicemail includes:
Note: Voicemail may not be available in some areas.
Basic voicemail is free and is automatically included with your Verizon mobile calling plan.*
Other costs - Retrieving voicemail counts toward your plan's monthly data allotment.
*Not included with connected device plans or business plans. For Prepaid plans, basic voicemail is available for smartphones and 4G Flip LTE phones only and not for tablets and Jetpacks.
If you have a Verizon monthly mobile phone plan, you can set up basic voicemail any time after your plan is activated. Visit our Set up voicemail page for step-by-step instructions.
Note: Your Verizon basic voicemail mailbox is not password protected until you create a password.
The privacy of customer information is important to us, including the voicemail services we offer. That's one of the reasons you always need a password to access a Verizon mobile voicemail account.
You need a password from the first time the account is activated, and every time you access your voicemail from any phone, including your own mobile phone. (Exception: If you reformat the voicemail number on your phone.) There's no default PIN. Hackers would have to guess or steal the password to access your voicemail.
You can help keep the information on your phone safe by choosing a strong password for voicemail and other accounts. Stay away from common number sequences or things like birthdays or street addresses. Pick random sequences of numbers and change your passwords frequently.
You can visit our Voicemail Comparison chart to find out the differences between basic and Visual Voicemail. Or visit:
Basic voicemail is included with Verizon calling plans. Not included with connected device plans and business plans.
For Prepaid plans:
Visit our Retrieve voicemail messages page for step-by-step instructions to check your voicemail.
Verizon is not liable for missed messages, or deletions of messages from your voice mailbox, even if you saved them.
No, we don't currently offer this option. You can learn more about Visual Voicemail, which lets you view your voicemail messages as texts.
Visit our Retrieve voicemail from another phone or while roaming page for step-by-step instructions.
Yes, when you call most Verizon mobile subscribers, tap the * button when you hear their message begin to play, then leave your message.
Yes. While listening to a message, tap:
| Key | Action |
|---|---|
| 1 | Rewind |
| 1 - 1 | Rewind to beginning of message |
| 2 | Pause |
| 3 | Fast forward |
| 3 - 3 | Fast forward to end of message |
| 4 | Slower |
| 5 | Envelope Info (date/time message was sent) |
| 6 | Faster |
| 7 | Delete message |
| 9 | Save message |
| * | Cancel / exit |
| 0 | Help |
| # | Finish / skip |
After listening to a message, tap:
| Key | Action |
|---|---|
| 6 | Forward** |
| 7 | Delete |
| 8 | Reply** |
| 9 | Save |
| 0 | Help |
**Forward / Reply only works with other Verizon mobile voicemail subscribers in your own area.
To erase your voicemail messages:
No, once a voicemail has been erased, the message is permanently deleted from the voicemail network.
You can reset your voicemail password through My Verizon or by calling *611 from your mobile phone (airtime-free) to use the automated Customer Service menu.
For step-by-step instructions, visit Reset voicemail password from device.
Note: Your voice mailbox is not password protected until you create a password.
Yes, permanent copies of your voicemail messages can be made through CBW Productions, Inc. for a minimal fee. Visit CBW Productions and select the format you wish to use for your message archive.
Note: This isn't a Verizon wireless service. Before any voicemail messages can be copied, you must register with CBW Productions.
To have a copy of your message(s) made, you'll be asked to provide CBW Productions, Inc. with your mobile phone number and voicemail password so they can access your mailbox. The message(s) you wish to have copied MUST still be present in your voice mailbox. If a message has already been deleted, it can't be retrieved or copied. Your voicemail messages can't be enhanced; therefore, any copies will be exactly what you hear in your mailbox; if the message that was left for you is garbled, the copy of the message will be as well. This archival service is not available for text and multimedia messages. CBW also provides Notary services for voicemail messages that are being archived.
Refer to the CBW Productions website for more information.
CBW Productions has 3 options for recording your voice messages: