Important Wireless Issues

Device Unlocking Policy

We have a Device Unlocking Policy that covers postpay devices, prepaid devices and the policy for Deployed Military Personnel.
 

Postpay Device Unlocking Policy

  • We do not lock most phones or tablets that are activated with our postpay service, either during or after the term of your service contract or Device Payment Plan installment sales agreement.
  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our non-iPhone 3G World Devices. The simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
  • The SIM cards used in our non-iPhone 3G World Devices are locked. We willl unlock those SIM cards at your request.
     

Prepaid Device Unlocking Policy

 

3G Device Policy
  • We do not lock our 3G devices, other than our 3G Phone-in-the-Box Prepaid phones, and the simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888) 294-6804, for assistance.
  • Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for 6 months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After 6 months, the restriction to our Prepaid service is automatically removed. If service is disconnected within the first 6 months, a new 6 month period will begin if the phone is reactivated. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with programming instructions so you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.
     
4G Device Policy
  • We do not lock our 4G devices, other than our 4G Phone-in-the-Box Prepaid phones. In order to partially offset the subsidy we provide to make our 4G Phone-in-the-Box Prepaid phones more affordable to service customers, our 4G Phone-in-a-Box phones may only be used with Verizon Prepaid service for 1 year from original activation date or until payments in the amount specified on the back of the Phone-in-a-Box package are added to the Prepaid account.
  • Once either of these criteria is satisfied, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888) 294-6804, and we will provide you with programming instructions so you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.
     

Unlocking policy for Deployed Military Personnel

If you are a Verizon Wireless customer in the military we will unlock your device at your request.

Postpay devices
  • We do not lock our 4G LTE devices, and no code is needed to program them for use with another carrier.
  • We do not lock our 3G devices, other than our non-iPhone3G World Devices, and the simple code to program such 3G devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (800)922-0204, for assistance.
  • The SIM cards used in our non-iPhone 3G World Devices are locked. We will unlock the SIM card for you at your request.
Prepaid devices
  • Once activated on our network, we do not lock our 4G LTE Prepaid devices, and no code is needed to program them for use with another carrier. To activate a prepaid device on our network, you must make your first monthly service payment.
  • We do not lock our 3G Prepaid devices, other than our 3G Phone-in-the-Box Prepaid phones, and the simple code to program such 3G Prepaid devices for use with another carrier is either “000000” or “123456.” If the user guide for your device does not provide instructions to access the programming menu, you can contact us at *611 from your Verizon Wireless phone, or (888)294-6804, for assistance.
  • Our 3G Prepaid Phone-in-the-Box phones are restricted for use with our Prepaid service for six months after activation, and are locked to the Verizon Wireless network for 12 months after activation. After six months, the restriction to our Prepaid service is automatically removed. After 12 months, you can contact us at *611 from your Verizon Wireless Prepaid phone, or (888)294-6804, and we will provide you with the programming code so that you can unlock your phone. If the user guide for your phone does not provide instructions to access the programming menu, we can help you with that as well.

PLEASE NOTE: Carriers typically use different frequencies and air interface technologies to provide wireless network access. Accordingly, a device that works on one carrier’s network may not be technologically compatible with another carrier’s network. “Unlocking” a device refers only to disabling software that would prevent a consumer from attempting to activate a device designed for one carrier’s network on another carrier’s network, even if that network is technologically compatible. In other words, “unlocking” a device will not necessarily make a device interoperable with other networks – a device designed for one network is not made technologically compatible with another network merely by “unlocking” it. Additionally, unlocking a device may enable some functionality of the device but not all (e.g., an unlocked device may support voice services but not data services when activated on a different network).

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