A new era of customer service in Belmont, Massachusetts

• System upgrade: Belmont is replacing its legacy phones with 950 Verizon One Talk lines to improve town communications.
• Community impact: The new system boosts reliability for schools and enhances connectivity for police and fire departments.
• Faster response times: The modernization helps town staff provide quicker, more efficient service to all 27,000 residents.

The Town of Belmont, Massachusetts, is ushering in a new era when it comes to supporting its residents by modernizing the town’s communications systems to help ensure better, faster, and more efficient public service.

Belmont has partnered with Verizon Business and Masters Telecom for a game-changing upgrade. Together, they’re replacing the town’s legacy phone system with over 950 new, powerful One Talk phones. This isn’t just a simple update; it’s a commitment to raising the bar on customer service and boosting operational efficiency across local government agencies.

With the cutting-edge One Talk system, town offices will now have access to the latest in call-handling technology, bringing greater flexibility, scalability, and integration. When this new system is combined with a recent 1,200 line smartphone upgrade for town staff, the benefits become clear:

• Better service for residents: Get ready for faster response times and a better experience. Town offices can now handle your calls more efficiently than ever before.
• Stronger schools: Belmont Public Schools now have a higher quality, more reliable call system to support thousands of students and their families.
• Public safety enhancement: The Belmont Police and Fire Departments, who already rely on Verizon Frontline, will also benefit from this enhanced communications infrastructure, helping keep the community safer.

“Thanks to Verizon and Masters Telecom, we have a much more efficient communications infrastructure for our town,” said Sam Ross, Belmont’s assistant director of IT. “This allows us to better serve our more than 27,000 residents, and our 4,400 students in Belmont Public Schools.”

This exciting collaboration is a shining example of the power of partnership. Masters Telecom is a valued part of the Verizon Partner Network, demonstrating how we leverage innovative technologies and world-class solutions to bring the very best to communities like Belmont.