Dear Verizon: Pierre Georges and the art of the human connection

In an age of automated responses, what drives a customer to sit down and put pen to paper – or finger to keyboard to contact a company? It takes more than just satisfaction. It takes a moment of genuine relief or gratitude, or what we like to call, delight.

This Dear Verizon letter was written about Pierre Georges, a Sales Associate in our South Windsor, Connecticut retail store.

The letter

Here’s a snippet of the letter we received about the delightful experience Pierre gave to a couple both in their 80s and new to the Connecticut area. They arrived with an eight-year-old phone that was finally “getting tired” and in need of an upgrade.

Pierre didn’t just help with a new device. He listened closely and realized that typing was a hurdle for them, so he went the extra mile and kindly set up their 'talk-to-text' features.

For Pierre, this isn't a special tactic, it’s his personal mission. "I see them as if they were my own grandparents," Pierre says. "First and foremost, we are human beings, and to be able to treat another person like a human being is what’s most important."

Have a story of delight? Send it our way

Let’s show Pierre some love in the comments below! Do you have a story of customer delight? Email us at good@verizon.com.