Our doors are open. Welcome home.

By: Ronan Dunne

Come experience our products and the power of our 5G UW network for yourself.

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Over the past year, we’ve worked hard to create an in-store shopping experience that serves you, our customers, safely. With nearly 100% of our stores now open, we invite you to stop by and experience these enhancements. Our knowledgeable sales reps are in store, able to show off the latest phones and devices, the power of our next generation network and how you can put it all to work for you.

We invite you to stop by and see us in person; ask questions, and with our sanitization standards in place, touch, feel and experience the devices that take advantage of our cutting-edge 5G network. There’s no better place than our retail stores to learn about the power of next-generation technologies like 5G, and to talk about how it can empower you to do more.

More in store

Your time is valuable, which is why we offer a number of ways to experience what we have in store. Our doors are open so feel free to stop by and walk right in. Or, you can visit our Store Locator page, or use the My Verizon app to reserve an appointment to shop that’s convenient for you. Lastly, we offer in-store pickup and curbside pickup if you prefer to purchase online and pick up in store.

You broke your phone? We broke the rules.

We think everyone deserves the best, but having a broken phone just won’t cut it. So we’re breaking the rules. For the first time ever, we’re offering our existing customers up to $440 off a new 5G device with a Premium Unlimited plan and a trade in — even if the device you’re trading in is damaged. That means cracked, broken, and even phones that no longer turn on can help make your next device more affordable. And if you have friends and family looking to join the Verizon family, we’re offering them up to $1,000 to switch to a Premium Unlimited plan and trade in their broken phone as well. You can learn more about this offer and which phones qualify at verizon.com.

Your safety is our top priority

Rest assured, your safety has and will continue to be our top priority. We continue to review new and emerging health guidelines and, until health experts and science show us it’s safe to do otherwise, we will continue to operate with our Touchless Retail standards in place, maintaining physical distancing and requiring face coverings for our V Team members and our customers. As always, you can find the nearest open store, along with hours of operation, using our Store Locator.

Trust that you have an in-person option for the service, access, and choices you want and deserve. When you’re ready to visit, our doors are open.

Ronan Dunne & Krista Bourne

About the author(s):

Ronan Dunne is executive vice president and group CEO of Verizon Consumer Group. He leads the teams responsible for providing wireline voice, data and TV products and services and wireless connected experiences to more than 100 million consumers every day.

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