Retail Store Operations
Verizon continues to closely monitor developments related to the current outbreak of the novel
Coronavirus known as COVID-19. Our focus today is the same as every day: We’re committed to ensuring our
customers have access to the network they rely on — now and in the days and weeks to come. As the
situation evolves, we’re working closely with our employees, partners and suppliers to support ongoing
business operations and serve our customers’ needs.
Verizon Business Customers: For faster service, please contact your Business Account Specialist or call 1.866.634.8192.
Select stores will be open for your important customer needs. Appointments made online or through the My Verizon app are encouraged, but walk-up customers will also be accepted. For your safety, we’ve made in-store enhancements, including:
- In-Store Pickup for online orders
- Touchless checkout
- Social-distancing markers
- Plastic partitions
- Customers are required to wear cloth face coverings.
We’re open for business online
Most everything you can do in a Verizon store or via Customer Service
can also be done on Verizonwireless.com or by using the
My Verizon App – from
buying and activating a new phone to adding features or changing your plan. You can even troubleshoot
common problems in our secure digital environment.
Below are some useful links for frequent customer needs:
Before visiting a store, safety first
At this time, we encourage all customers to use our online shopping and support. Orders with free 2-day
shipping and online technical support can be completed 24/7.
Select Verizon owned and operated stores are open Mon-Sat, 10am–5pm for critical device in-store pickup orders, and appointment-only critical technical support. Before visiting a store:
- For the safety of our customers and employees, we require customers to wear cloth face coverings when visiting our stores.
- For critical troubleshooting, make an appointment on your selected store page.
- For critical device replacements, order online first and select In-Store Pickup.
- Download the My Verizon App and enable location permissions to check in when you arrive.
- Our stores are limited to a 1-to-1 employee/customer ratio. You may need to wait outside or in your vehicle before going in
For first responders, healthcare staff, teachers and military with valid work IDs, we do not require appointments or online orders for In-Store pickup.
Customers experiencing COVID-19 symptoms or who have been exposed to someone with symptoms should shop online with free 2-day shipping.
All Verizon owned and operated stores will have limited operating hours. For more details about the hours of operation at your local store, please use the store locator below.
Find a store
At this time, we encourage you to use our 24/7 online services. Select stores are open by appointment for critical device orders and support only. For those visiting our stores, we’ve made in-store enhancements for your safety. Click here to find a store near you. For additional ways of connecting, please visit our Contact Us page.
Our customers and our employees' safety
The safety of our customers and our employees is always our top priority, and under the guidance and direction of the U.S. Government, the Centers for Disease Control and Prevention and the World Health Organization, we’ve implemented best practices, and reduced the number of employees that are scheduled in our locations.
We’ve made in-store enhancements for your safety, including touchless checkout, social-distancing markers and plastic partitions. Customers are required to wear cloth face coverings inside our stores. We will continue to use cleaning practices approved by the EPA and recommended by the CDC to provide a safe environment for our employees and customers. Surfaces and touchpoints are being wiped down throughout the day to clean and sanitize our retail stores, office workspaces, garages and other spaces. We are following recommendations of the WHO, CDC and other national health authorities, and are continuously monitoring the situation.
Overall COVID-19 response
For more information on how Verizon is addressing the needs of our
customers in this challenging time, check out our
response to COVID-19.