Store priorities

Select stores will be open for your important customer needs. Appointments made online or through the My Verizon app are encouraged, but walk-up customers will also be accepted. For your safety, we’ve made in-store enhancements, including:

  • Curbside pickup available in select locations.
  • In-Store Pickup for online orders
  • Touchless checkout
  • Social-distancing markers
  • Plastic partitions
  • Customers are required to wear cloth face coverings.

To shop or get support online, please visit our website at verizonwireless.com or use the My Verizon App.

Before visiting a store, safety first

At this time, we encourage all customers to use our online shopping and support. Orders with free 2-day shipping and online technical support can be completed 24/7.

Select Verizon owned and operated stores are open Mon-Sat, 10am–5pm for device in-store pickup orders, and appointment-only account or device support. Before visiting a store:

  • For the safety of our customers and employees, we require customers to wear cloth face coverings when visiting our stores.
  • For account or device troubleshooting, make an appointment on your selected store page.
  • For device replacements, order online first and select In-Store Pickup.
  • Download the My Verizon App and enable location permissions to check in when you arrive.
  • Our stores are limited to a 1-to-1 employee/customer ratio. You may need to wait outside or in your vehicle before going in

For first responders, healthcare staff, teachers and military with valid work IDs, we do not require appointments or online orders for In-Store pickup.

Customers experiencing COVID-19 symptoms or who have been exposed to someone with symptoms should shop online with free 2-day shipping.