Store priorities

Whether you’re shopping for a new device or need support, we recommend making an appointment so we can prioritize your visit. Appointments can be made online or through the My Verizon app. Walk-up customers are welcome. For your safety, we’ve made in-store enhancements, including:

  • Various Pickup Options: In-Store Pickup, Curbside Pickup, Doorside Pickup
  • Touchless checkout
  • Social-distancing markers
  • Plastic partitions
  • Face coverings must be worn by customers and staff

To shop or get support online, please visit our website at or use the My Verizon App.

Before visiting a store

Our stores are open and ready to serve you. You can also order online at, through the My Verizon App, or with one of our phone representatives for curbside or in-store pickup.

Before visiting a store:

  • For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores.
  • Whether you're shopping or need support, we recommend making an appointment so we can prioritize your visit and assist you in the best way possible.
  • For device replacements, appointments are recommended. Or order online first and select In-Store Pickup.
  • Download the My Verizon App before your appointment and enable location permissions to check in when you arrive.
  • Local occupancy limits may apply. You may need to wait outside or in your vehicle before going in. Appointments are recommended.
  • Check the store locator for specific store hours to confirm that your local store is open.

Customers experiencing COVID-19 symptoms or who have been exposed to someone with symptoms should shop online with free 2-day shipping.