Store priorities

Stores will be open for your important customer needs. Appointments made online or through the My Verizon app are encouraged, but walk-up customers will also be accepted. For your safety, we’ve made in-store enhancements, including:

  • In-Store Pickup for online orders
  • Touchless checkout
  • Social-distancing markers
  • Plastic partitions
  • Customers are required to wear cloth face coverings.

To shop or get support online, please visit our website at or use the My Verizon App.

Before visiting a store, safety first

At this time, we encourage all customers to use our online shopping and support. Orders with free 2-day shipping and online technical support can be completed 24/7.

Before visiting a store:

  • For the safety of our customers and employees, we require customers to wear face coverings when visiting our stores.
  • We are providing account maintenance and device support by appointment only.
  • For critical device replacements, order online first and select In-Store Pickup.
  • Download the My Verizon App and enable location permissions to check in when you arrive.
  • Our stores are limited to a 1-to-1 employee/customer ratio. You may need to wait outside or in your vehicle before going in.
  • Check the store locator for specific store hours and confirmation that the store is open.

Customers experiencing COVID-19 symptoms or who have been exposed to someone with symptoms should shop online with free 2-day shipping.