You’re already the family tech support. Here’s your backup plan.
How Verizon Home Device Protect helps repair, support, and install the tech you rely on.
When I heard my son yell, “Oh, no!” I ran upstairs and found a cracked tablet on the floor.
“It was an accident!” he said, panicked.
That one cracked screen was a reminder: Our house is full of tech. In fact, the average US household with internet access has 18 connected devices. Over the years, I’ve learned it’s easier and less stressful to know the best ways to keep your tech in working order and have a plan to fix things before they break than it is to try to deal with problems as they pop up.
Here are some of the top tips I use to care for my home tech. And here’s a new one I’m adding to the list: Verizon Home Device Protect, it covers most of your connected home tech with 24/7 tech support that extends beyond the basics.
Just because you can’t see it doesn’t mean it’s not your problem.
It’s easy to think about protecting the home tech under your own roof—but what about the ones that aren’t? Verizon Home Device Protect covers your eligible gear at your home and one more location—like your kid’s gaming setup at college, or the smart TV you just installed at grandma’s place. It even covers Wi-Fi-connected healthcare tech, like smart EKG, blood pressure and pulse oximeter monitors. No weird loopholes. Just one less thing to worry about when your life (and your tech) is spread across a few zip codes.
Set up home tech the right way from day one.
Poor setup can lead to slow connections and could shorten a device’s lifespan. We always set aside time to read the owner’s manual on any new tech to make sure we understand how everything works and what the manufacturer recommends for care.
One option I’m looking forward to trying: Verizon Home Device Protect will send a professional tech to install tricky gear like smart TVs. If you’re a Verizon Home Internet customer with a 5G Home or Fios plan, installation for eligible products—like soundbars, thermostats, security cameras and more—at $0 cost. Otherwise, installation is just $49 per item.
Clean your home tech monthly to prevent dust buildup.
Letting dust build up on your home tech can lead to trouble, especially if it slows air flow or blocks a vent. I know from experience: A dusty vent caused our family laptop to overheat. Lesson learned, and now we regularly dust and clean (gently) our laptops, gaming systems and router.
Verizon Home Device Protect also includes full tune-ups, cleaning and recycling support for home tech like laptops, tablets and gaming consoles. (this benefit is available in uBreakiFix® by Asurion stores by appointment).
Don’t put off repairs; waiting can make things worse.
The longer you put off a repair, the more likely it is to impact the device’s performance—and increase your stress and frustration.
With Verizon Home Device Protect, you can file claim online and schedule service quickly and you even get two in-home expert visits per 12 months.
Even if you follow all of these steps, life can still happen. And that’s where Verizon Home Device Protect offers some peace of mind. It can take some of the tech support burden off your shoulders—so you can stop searching for the right fix and get back to living your life.
Once your devices are covered make sure your family is too, with Verizon Family.-- now with Verizon’s 3-year price lock*.
*Learn more about our 3-year price lock.
