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GRI index

2019 response:
Disclosure Disclosure title 2019 response
GRI 102: General disclosures
Organizational profile
Disclosure: 102-1 Disclosure title: Name of the organization 2019 response: Verizon Communications Inc.
Disclosure: 102-2 Disclosure title: Activities, brands, products, and services 2019 response: 2019 Form 10-K, pgs. 4-11; https://www.verizon.com/about/our-company
Disclosure: 102-3 Disclosure title: Location of headquarters 2019 response: Our Corporate Headquarters are located in New York, New York, while our Operational Headquarters are located in Basking Ridge, New Jersey.
Disclosure: 102-4 Disclosure title: Location of operations 2019 response: https://www.verizon.com/about/careers/we-are-global
Disclosure: 102-5 Disclosure title: Ownership and legal form 2019 response: Verizon Communications Inc. is a publicly held holding company, listed on the New York Stock Exchange (NYSE: VZ) and NASDAQ (VZ).
Disclosure: 102-6 Disclosure title: Markets served 2019 response: 2019 Form 10-K
https://www.verizon.com/about/our-company/verizon-fact-sheet
https://www.verizon.com/featured/our-network/#maps
Disclosure: 102-7 Disclosure title: Scale of the organization 2019 response: https://www.verizon.com/about/our-company/verizon-fact-sheet
Disclosure: 102-8 Disclosure title: Information on employees and other workers 2019 response: Social—Human Capital—V Team: Our workforce by the numbers
Disclosure: 102-9 Disclosure title: Supply chain 2019 response: Social—Human Capital—Supply chain
Disclosure: 102-10 Disclosure title: Significant changes to the organization and its supply chain 2019 response: Approach—Message from the Chairman and Chief Executive Officer 2019 annual report, pgs. 9, 33-34
Disclosure: 102-11 Disclosure title: Precautionary Principle or approach 2019 response: 2019 Form 10-K, pgs. 15-18; Governance—How we govern—Managing risk
Disclosure: 102-12 Disclosure title: External initiatives 2019 response: UN Global Compact member
CDP Climate Change
SASB
TCFD
Disclosure: 102-13 Disclosure title: Membership of associations 2019 response: Global Enabling Sustainability Initiative (GeSI): gesi.org
Joint Audit Cooperation: jac-initiative.com
Family Online Safety Institute: fosi.org
Strategy
Disclosure: 102-14 Disclosure title: Statement from senior decision-maker 2019 response: Approach—Message from the Chairman and Chief Executive Officer
Ethics and integrity
Disclosure: 102-16 Disclosure title: Values, principles, standards, and norms of behavior 2019 response: Governance—Ethics and compliance; Social—Human capital—Our Credo
Supplier Code of Conduct
Code of Conduct
Governance
Disclosure: 102-18 Disclosure title: Governance structure 2019 response: Approach—Building trust through transparency—Creating a dedicated ESG team; Governance—How we govern, How we operate
Stakeholder engagement
Disclosure: 102-40 Disclosure title: List of stakeholder groups 2019 response: Approach—Message from the Chairman and Chief Executive Officer, Our ESG strategy
Disclosure: 102-41 Disclosure title: Collective bargaining agreements 2019 response: Social—Human capital—Labor relations
Disclosure: 102-42 Disclosure title: Identifying and selecting stakeholders 2019 response: Approach—Our ESG strategy—Prioritizing our ESG issues
Disclosure: 102-43 Disclosure title: Approach to stakeholder engagement 2019 response: Governance—How we govern—Engaging with stakeholders
Disclosure: 102-44 Disclosure title: Key topics and concerns raised 2019 response: Approach—Our ESG strategy—Materiality matrix
Reporting practice
Disclosure: 102-45 Disclosure title: Entities included in the consolidated financial statements 2019 response: 2019 Form 10-K—Exhibit 21
Disclosure: 102-46 Disclosure title: Defining report content and topic boundaries 2019 response: Approach—Our ESG strategy
Disclosure: 102-47 Disclosure title: List of material topics 2019 response: Approach—Our ESG strategy—Materiality matrix
Disclosure: 102-48 Disclosure title: Restatements of information 2019 response: None
Disclosure: 102-49 Disclosure title: Changes in reporting 2019 response: None
Disclosure: 102-50 Disclosure title: Reporting period 2019 response: January 1, 2019 – December 31, 2019, unless otherwise noted
Disclosure: 102-51 Disclosure title: Date of most recent report 2019 response: 2019
Disclosure: 102-52 Disclosure title: Reporting cycle 2019 response: Annual
Disclosure: 102-53 Disclosure title: Contact point for questions regarding the report 2019 response: responsibility@verizon.com
Disclosure: 102-54 Disclosure title: Claims of reporting in accordance with the GRI Standards 2019 response: Core
Disclosure: 102-55 Disclosure title: GRI content index 2019 response: GRI Index
Disclosure: 102-56 Disclosure title: External assurance 2019 response: Environmental—Emissions and carbon intensity—External assurance, Water conservation
Independent accountants’ review
GRI 200: Economic
GRI 203: Indirect economic impacts
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental—Network resiliency; Social—Digital responsibility—Accessibility; Community
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental—Network resiliency; Social—Digital responsibility—Accessibility; Community
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental—Network resiliency; Social—Digital responsibility—Accessibility; Community
Disclosure: 203-1 Disclosure title: Infrastructure investments and services supported 2019 response: Environmental—Network resiliency; Social—Digital responsibility—Accessibility; Community
GRI 300: Environmental
GRI 301: Materials
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental—E-waste, Paper waste
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental—E-waste, Paper waste
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental—E-waste, Paper waste
Disclosure: 301-1 Disclosure title: Materials used by weight or volume 2019 response: Environmental—E-waste
GRI 302: Energy
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental; CDP Climate Change Response 2019; 2019 TCFD Report
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental; CDP Climate Change Response 2019; 2019 TCFD Report
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental; CDP Climate Change Response 2019
Disclosure: 302-1 Disclosure title: Energy consumption within the organization 2019 response: Environmental—Emissions and carbon intensity, Renewable energy, Buildings and data centers;
CDP Climate Change Response 2019
Disclosure: 302-2 Disclosure title: Energy consumption outside of the organization 2019 response: Environmental—Carbon abatement; CDP Climate Change Response 2019
Disclosure: 302-4 Disclosure title: Reduction of energy consumption 2019 response: Environmental—Emissions and carbon intensity, Renewable energy, Buildings and data centers;
CDP Climate Change Response 2019
GRI 303: Water and effluents
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental—Water conservation
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental—Water conservation
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental—Water conservation
Disclosure: 303-1 Disclosure title: Interactions with water as a shared resource 2019 response: Environmental—Water conservation
Disclosure: 303-2 Disclosure title: Management of water discharge-related impacts 2019 response: Environmental—Water conservation
Disclosure: 303-5 Disclosure title: Water consumption 2019 response: Environmental—Water conservation
GRI 305: Emissions
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental; CDP Climate Change Response 2019; 2019 TCFD Report
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental; CDP Climate Change Response 2019; 2019 TCFD Report
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental; CDP Climate Change Response 2019
Disclosure: 305-1 Disclosure title: Direct (Scope 1) GHG emissions 2019 response: Environmental—Our emissions by scope; CDP Climate Change Response 2019
Disclosure: 305-2 Disclosure title: Energy indirect (Scope 2) GHG emissions 2019 response: Environmental—Our emissions by scope; CDP Climate Change Response 2019
Disclosure: 305-3 Disclosure title: Other indirect (Scope 3) GHG emissions 2019 response: Environmental—Our emissions by scope; CDP Climate Change Response 2019
Disclosure: 305-4 Disclosure title: GHG emissions intensity 2019 response: CDP Climate Change Response 2019
Disclosure: 305-5 Disclosure title: Reduction of GHG emissions 2019 response: Environmental—Our emissions by scope; CDP Climate Change Response 2019
GRI 306: Effluents and waste
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental—E-waste, Paper waste
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental—E-waste, Paper waste
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental—E-waste, Paper waste
Disclosure: 306-2 Disclosure title: Waste by type and disposal method 2019 response: Environmental—E-waste
GRI 308: Supplier environmental sssessment
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Human Capital—Supply chain
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Human Capital—Supply chain
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Human Capital—Supply chain
Disclosure: 308-1 Disclosure title: New suppliers that were screened using environmental criteria 2019 response: Social—Human Capital—Supply chain
GRI 400: Social
GRI 401: Employment
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Human Capital—Learning and development.
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Human Capital—Learning and development.
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Human Capital—Learning and development.
Disclosure: 404-1 Disclosure title: Average hours of training per year per employee 2019 response: Social—Human Capital—Learning and development.
GRI 403: Occupational health and safety
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-1 Disclosure title: Occupational health and safety management system 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-2 Disclosure title: Hazard identification, risk assessment, and incident investigation 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-3 Disclosure title: Occupational health services 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-4 Disclosure title: Worker participation, consultation, and communication on occupational health and safety 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-5 Disclosure title: Worker training on occupational health and safety 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-6 Disclosure title: Promotion of worker health 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-7 Disclosure title: Prevention and mitigation of occupational health and safety impacts directly linked by business relationships Environmental—EHS management system; Social—Human Capital—Safety
Disclosure: 403-9 Disclosure title: Work-related injuries 2019 response: Environmental—EHS management system; Social—Human Capital—Safety
GRI 404: Training and education
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Human Capital—Learning and development
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Human Capital—Learning and development
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Human Capital—Learning and development
Disclosure: 404-1 Disclosure title: Average hours of training per year per employee 2019 response: Social—Human Capital—Learning and development
GRI 405: Diversity and equal opportunity
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Human Capital—Diversity and inclusion
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Human Capital—Diversity and inclusion
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Human Capital—Diversity and inclusion
Disclosure: 405-1 Disclosure title: Diversity of governance bodies and employees 2019 response: Governance—How we govern—Fostering Board diversity; Social – Human capital – V Team: Our workforce by the numbers
Disclosure: 405-2 Disclosure title: Ratio of basic salary and remuneration of women to men 2019 response: Social—Human Capital—Diversity and inclusion
GRI 413: Local communities
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Community—Digital Inclusion
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Community—Digital Inclusion
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Community—Digital Inclusion
Disclosure: 413-1 Disclosure title: Operations with local community engagement, impact assessments, and development programs 2019 response: Community—Digital Inclusion
GRI 414: Supplier social assessment
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Human Capital—Supply chain
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Human Capital—Supply chain
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Human Capital—Supply chain
Disclosure: 414-1 Disclosure title: New suppliers that were screened using social criteria 2019 response: Social—Human Capital—Supply chain
GRI 415: Public policy
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Approach—Building trust through transparency—Reports and commitments; Governance—How we govern—Managing risk, How we operate
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Approach—Building trust through transparency—Reports and commitments; Governance—How we govern—Managing risk, How we operate
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Approach—Building trust through transparency—Reports and commitments; Governance—How we govern—Managing risk, How we operate
Disclosure: 415-1 Disclosure title: Political contributions 2019 response: https://www.verizon.com/about/sites/default/files/2019-Political-Engagement-Report-End-of-Year-Disclosure.pdf
GRI 418: Customer privacy
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Social—Digital responsibility—Privacy and data protection
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Social—Digital responsibility—Privacy and data protection
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Social—Digital responsibility—Privacy and data protection
Disclosure: 418-1 Disclosure title: Substantiated complaints concerning breaches of customer privacy and losses of customer data 2019 response: Except as required by law, Verizon does not disclose this information.
GRI 419: Socioeconomic compliance
Disclosure: 103-1 Disclosure title: Explanation of the material topic and its boundary 2019 response: Governance
Disclosure: 103-2 Disclosure title: The management approach and its components 2019 response: Governance
Disclosure: 103-3 Disclosure title: Evaluation of the management approach 2019 response: Governance
Disclosure: 419-1 Disclosure title: Non-compliance with laws and regulations in the social and economic area 2019 response: Verizon discloses all material legal proceedings in our annual reports on Form 10-K and Quarterly reports on Form 10-Q filed with the Securities and Exchange Commission (SEC). In 2019, we did not disclose any legal proceedings in the social and economic area.

We use several external frameworks in addition to GRI to inform the scope of our reporting: CDP Climate Change, SASB and TCFD.