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Apple iPhone 11 Pro - Support Overview

Find device-specific support and online tools for your new Apple® iPhone® 11 Pro.
Troubleshoot iPhone 11 Pro
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Accessories

Apple Watch Series 3 Support Overview

Visit our Apple Watch Series 3 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch Series 4 Support Overview

Visit our Apple Watch Series 4 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Apple Watch Series 5 Support Overview

Visit our Apple Watch Series 5 Support Overview page for activation instructions, device-specific support, and troubleshooting tools.

Using Verizon Wireless or Manufacturer Approved Accessories

Check out this info on using compatible accessories.

Activation, Setup & User Guides

Activate New Device - Existing Verizon Customer

Here's how to activate a new device on the Verizon network if you already have an active account.

Apple iPhone - Activate a New iPhone

Here's how to activate an iPhone shipped to you or after upgrading from a previous device.

Apple iPhone - Create Apple ID

Here's how to create an Apple ID to access your personal account for iOS devices.

Apple iPhone - Sign In / Sign Out of App Store

Here's how to use your Apple ID to sign in or out of the App Store.

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Alerts & Reminders

Apple iPhone - Create Reminders

Here's how to add and manage reminders for your iPhone.

Apple iPhone - Manage Audio Alerts

Here's how to change alert settings if you're not receiving audio notifications on your iPhone.

Apple iPhone - Turn Notifications On / Off

Here's how to turn notifications on / off and choose how they display on your iPhone.

Back Up & Transfer Content

Smart Setup Guide

Learn how to back up and transfer your content, activate your new phone, and trade in your old phone with our Smart Setup Guide.

Verizon Cloud - Transfer Content - Apple iPhone

Here's how to use the Verizon Cloud app on your iPhone to transfer content between devices.

Basics

Apple - How to Clean Your iPhone / iPad

Here's how to properly clean / disinfect / sanitize your iPhone or iPad.

Apple iPhone - Connect a Headset

Here's how to connect a wired headset to your iPhone.

Apple iPhone - Turn 4G LTE On / Off

Here's how to turn the 4G LTE setting for your iPhone on or off.

Apple iPhone - Update Carrier Settings

Here's how to update carrier settings for your iPhone.

Apple iPhone - View Carrier

Here's how to view the domestic or international carrier your iPhone is connected to.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

How to Clean / Disinfect Your Device

Here's how to properly clean / disinfect / sanitize your smartphone / tablet / basic phone / smartwatch / jetpack.

Battery & Power

Apple iPhone - View / Extend Battery Life

Here's how to see charging status, battery life and which apps or processes use your iPhone's battery.

Apple iPhone - View Battery Percentage

If you need to view the charging status or remaining battery for your Apple® iPhone®, follow these step-by-step instructions.

Apple iPhone - Wirelessly Charge the Device

Here's how to charge your iPhone wirelessly.

Power Cycle the Wireless Device

Here's how to power your device off then back on.

Bluetooth

Apple iPhone - Delete Paired Bluetooth Connection

Here's how to delete a paired Bluetooth device from your iPhone.

Apple iPhone - Turn Bluetooth On / Off

Here's how to turn Bluetooth for your iPhone on /off and make it visible to other devices for pairing.

Resolving Car Kit mode

Here's what to do if your device is stuck in Car Kit mode.

Calendar

Apple iPhone - Manage Calendar Events

Here's how to add, delete or edit info in your iPhone's calendar.

Apple iPhone - Set Default Calendar

Here's how to set the default calendar on your iPhone if you have multiple calendars.

Calling & Dialing

Apple iPhone - Answer Options

Here's how to send a message or schedule a call back reminder if someone's calling your iPhone and you're not able to answer.

Apple iPhone - Block / Unblock Numbers

Here's how to block messages and send unwanted calls directly to Voicemail for your iPhone.

Apple iPhone - Call a Number

Here's how to place a call from your iPhone.

Apple iPhone - LTE Calls Turned Off Message

Here's info on why you're receiving an 'LTE Calls Turned off' message on your iPhone.

Apple iPhone - Place a Conference Call

Here's how to place a conference call from your iPhone.

Apple iPhone - Turn Call Blocking & Identification On / Off

Here's how to turn Call Blocking & Identification on or off to silence calls from unknown numbers on your iPhone.

Apple iPhone - Turn Calls From Other Devices On / Off (Continuity)

Here's how to make and receive calls on other Apple devices logged in to the same iCloud account.

Apple iPhone - Turn Silence Unknown Callers On / Off

Here's how to turn sounds for calls from unknown numbers on or off with your iPhone.

Apple iPhone - Use Emergency SOS

Here's how to use your iPhone to contact emergency services and alert your emergency contacts.

Move Pictures / Videos to Device - Android Smartphone

To transfer pictures and videos between from a computer / PC to an Android smartphone.

Camera, Photos & Videos

Ensure Picture / Video Message does not Exceed File Size Limit

If you're having issues sending/receiving pictures and videos, here's some info regarding size limits.

Apple iPhone - Play a Video

Here's how to play a movie, TV show, etc., from the TV app on your iPhone.

Apple iPhone - Record a Time Lapse Video

Here's how to take photos at selected intervals by pressing the shutter button on your iPhone.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take a Panoramic Picture

Here's how to use your iPhone to take a wide-angle picture.

Apple iPhone - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via the Messages app.

Supported file types for Picture / Video Messaging

Here's some info on supported file types for picture / video messages.

Computer/PC Connectivity

Apple iOS Devices - Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your Apple iOS device doesn't properly interface with your computer.

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Contacts

Apple iPhone - Add a Contact

Here's how to add a contact to your iPhone.

Apple iPhone - Check for Duplicate Contacts Stored in Multiple Accounts

Here's how to find and prevent duplicate contacts from being stored in various accounts (e.g., iCloud, Facebook, Google, etc.) on your iPhone.

Apple iPhone - Delete a Contact

Here's how to delete a saved contact from your iPhone.

Apple iPhone - Edit a Contact

Here's how to edit a contact on your iPhone.

Apple iPhone - View Contact Sync Source

Here's how to view where an iPhone contact was imported from if it's linked with another contact.

Data

Apple iPhone - Manage Data Usage

Here's how to change the data usage cycle and set data warnings and / or limits on your iPhone.

Apple iPhone - Turn Cellular Data On / Off

Here's how to turn mobile data for your iPhone on or off.

Apple iPhone - Turn Cellular Data for Automatic Downloads On / Off

Here's how to turn cellular data for automatic downloads on your iPhone on or off.

Date & Time

Apple iPhone - Set Date and Time

If your iPhone shows the incorrect date and / or time, here's how to correct it.

Device ID & Info

Apple iPhone - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your iPhone.

Apple iPhone - View MAC Address

Here's how to view the Wi-Fi MAC address for your iPhone.

Apple iPhone - View Phone Number

Here's how to view your phone number from the contacts list or settings menu on your iPhone.

Check for Physical Damage

Here's how to help determine if your device has damage.

My Verizon Website - View Device Info

Here's how to view info (e.g., model, SIM number, trade-in value, etc.) for a device on your account via the My Verizon website.

Device Settings

Apple iPhone - Adjust Brightness & Display Settings

Here's how to adjust brightness and display settings for your iPhone.

Apple iPhone - Install or Remove Configuration Profiles

Here's how to install or remove configuration profiles on your iPhone.

Apple iPhone - Manage Night Shift Settings

Here's how to use Night Shift to adjust the screen on your iPhone to warmer colors after dark.

Apple iPhone - Reset All Settings

Here's how to reset settings if your iPhone crashes, resets or runs slowly, or apps freeze or reset the device.

Apple iPhone - Turn Airplane Mode On / Off

View this to turn Verizon network services on or off for your iPhone if they aren't functioning.

Apple iPhone - Turn Automatic Downloads On / Off

Here's how to turn the Automatic Downloads setting for your iPhone on or off.

Apple iPhone - Turn Do Not Disturb On / Off

Here's how to change the data usage cycle and set data warnings and/or limits on your iPhone.

Apple iPhone - Turn Handoff On / Off

Here's how to enable your iPhone to share content with other devices logged in to the same Apple ID.

Apple iPhone - Turn Identifier for Advertisers On / Off

Here's how to limit the advertising campaigns presented to you when using your iPhone.

Apple iPhone - Turn Reduce Motion On / Off

Here's how to limit movement (shifting background, zooming, etc.) shown on the screen of your iPhone.

Apple iPhone - Turn Screen Time On / Off

Here's how to turn the Screen Time setting for your iPhone on or off.

Email/Gmail

Apple iPhone - Add a Personal / Corporate Email Account

Here's how to set up a personal / corporate email account on your iPhone.

Apple iPhone - Adjust Email Account Settings (Personal POP / IMAP)

Here's how to adjust settings for a personal email account on your iPhone.

Apple iPhone - Adjust Email Account Signature Settings

Here's how to enter or edit an email signature from your iPhone.

Apple iPhone - Compose and Send Email Message

Here's how to create and send an email message from your iPhone.

Apple iPhone - Delete Email Messages

Here's how to delete email messages from your iPhone.

Apple iPhone - Fetch New Data

Here's how to configure how often your iPhone checks for new email messages.

Apple iPhone - Forward an Email Message

Here's how to forward an email message from your iPhone.

Apple iPhone - Manage Corporate Email Settings

Here's how to set corporate email settings on your iPhone.

Apple iPhone - Manually Add a Personal Email Account

Here's how to manually add a personal email account to your iPhone if automatic setup fails

Apple iPhone - Remove an Email Account

Here's how to delete an email account from your iPhone.

Apple iPhone - View and Reply to an Email Message

Here's how to view and reply to an email message from your iPhone.

Leave or Remove Copies of Email Messages on the Messaging Server

Here's info on how to leave or remove copies of emails on the server.

Find My Phone

Apple iPhone - Turn the Find My App On / Off

Here's how to turn the Find My app on or off.

Apple iPhone - Use the Find My App

Here's how to use the Find My iPhone app to remotely locate, lock and erase your iPhone.

GPS & Location Based Services

Apple iPhone - Reset Location Warnings

Here's how to reset your saved location settings on your iPhone.

Apple iPhone - Turn GPS Location On / Off

Here's how to turn GPS location for your iPhone on or off.

Apple iPhone - Use Maps

Here's how to use the Maps app on your iPhone to find your current location.

Home Screen

Apple iPhone - Access Control Center

Here's how to access the Control Center to control music and turn features on or off.

Apple iPhone - Access Notification Center

Here's how to view notifications on your iPhone.

Apple iPhone - Customize Your Home Screen

Here's how to add / remove Home screen items (widgets, apps or folders) and set the wallpaper on your iPhone.

Apple iPhone - Perform Spotlight Search

Here's how to search for items using Spotlight Search on your iPhone.

Apple iPhone - Reset Home Screen Layout

Here's how to reset the Home screen layout for your iPhone to default settings.

Apple iPhone - Use 3D Touch

Here's how to use 3D Touch on your iPhone.

Apple iPhone - View / Manage Home Screen Panels

Here's how to view / add / remove Home screen panels for your iPhone.

Hotspot

Apple iPhone - Activate Personal Hotspot

Here's how to set up or activate the hotspot on your iPhone for use as an internet / Wi-Fi connection.

Apple iPhone - Change Personal Hotspot Password

Here's how to change the Personal Hotspot password for your iPhone.

Apple iPhone - Configure Personal Hotspot Settings

Here's how to configure Mobile / Wi-Fi Hotspot Settings (e.g., password, etc.) for your iPhone.

Apple iPhone - Turn Personal Hotspot On / Off

Here's how to turn the Mobile Hotspot for your iPhone on or off.

Internet & Web Browser

Access Websites - Mobile Web

Here's how to access websites via the Mobile Web on your device.

Apple iPhone - Allow / Block Browser Cookies

If you need to block / unblock Safari from saving cookies to your Apple® iPhone,® follow these step-by-step instructions.

Apple iPhone - Clear Temporary Internet Files

Here's how to clear temporary files from your iPhone, which helps if web pages won't display.

Apple iPhone - Edit a Browser Bookmark

Here's how to edit a saved bookmark from the Safari browser on your iPhone.

Apple iPhone - Open / Manage Browser Bookmarks

Here's how to connect to a website from browser bookmarks on your Apple iPhone.

Apple iPhone - Open Safari Browser

Here's how to access the Safari web browser on your iPhone.

Apple iPhone - Open a Browser Bookmark

Here's how to open a browser bookmark on your Apple iPhone.

Apple iPhone - Save Pictures from Browser

Here's how to save images viewed from websites on your iPhone.

Apple iPhone - Turn JavaScript On / Off

Here's how to check the JavaScript settings for iPhone if you can't view websites or pages won't load.

Apple iPhone - Turn Private Browsing On / Off

Here's how to prevent web pages from tracking you and creating a search history when you browse the internet.

Apple iPhone - Turn Virtual Private Network On / Off

Here's how to enable or disable the ability to join a Virtual Private Network (VPN) on your iPhone.

Power Cycling and Launching Mobile Web Browser

Here's how to power cycle your device and access the Mobile Web 2.0 browser on your device.

Keyboard

Apple iPhone - Manage Keyboard

Here's how to add a shortcut for commonly used phrases, configure keyboard settings and return your iPhone's keyboard to the default dictionary.

Turn Voice Input On / Off - Apple iOS

You can use voice input on your Apple iOS device to type hands-free instead of using your keyboard.

Language

Apple iPhone - Change Device Language

Here's how to change the language used on your iPhone.

Lock, Unlock, Password & Security

Apple iPhone - How to Unlock Your iPhone While Wearing a Mask With Apple Watch

View this info for help with unlocking your Apple iPhone when a mask prevents Face ID from recognizing your face.

Apple iPhone - Turn Off Passcode

Here's how to turn off the security passcode for your iPhone.

Apple iPhone - Turn Screen Portrait Orientation Lock On / Off

Here's how to fix your screen/display on your iPhone if it doesn't flip or rotate.

Device Locking FAQs

To prevent identity theft and fraud, devices bought from Verizon are locked and cannot be used on another carrier's network for the first 60 days after purchase.

Memory/Storage

Insert the memory card that contained the songs from the play list

Here's what check if songs stored on your SD / memory card are missing from the playlist of your 3G Basic phone.

Music

Apple iPhone - Play Music Files

Here's how to play music files you've downloaded to your iPhone.

Navigating & Multitasking

Apple iPhone - Customize Control Center

Here's how to add and organize additional controls that appear in the Control Center of your iPhone.

Operating System & Software

Apple iPhone - View Software Version

Here's how to view the software version your iPhone is running.

Apple iPhone 11 Pro Software Update

Get instructions on downloading the latest software update for performance improvements & enhancements. Learn how to download the update to your iPhone 11 Pro.

Remove Ransomware From the Device - Apple iOS

Here's how to remove malware software from your iOS device.

SIM Card

Apple iPhone - Add Cellular Plan Using an eSIM

Here's info on how to add a cellular plan for your eSIM to your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Change Default Cellular Data Number

Here's how to change the default mobile number used for cellular data on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Change Line Before Calling a Number

Here's how to choose the desired line used before calling a number on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Label Cellular Plan

Here's how to label each cellular plan (e.g., Primary, Secondary, etc.) on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Remove Cellular Plan

Here's how to remove a cellular plan from your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Set Preferred Cellular Plan by Contact

Here's how to designate which cellular plan your dual SIM capable iPhone uses to communicate with specific contacts.

Apple iPhone - Dual SIM with an eSIM - Switch Default Voice Line

Here's how to switch the primary line used for voice, SMS, Data, etc. on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Switch Designated iMessage / FaceTime Number

Here's how to change the number that uses iMessage / FaceTime on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - Switch SMS / MMS Number

Here's how to change which phone number your messages are sent from on your dual SIM capable iPhone.

Apple iPhone - Dual SIM with an eSIM - View Available SIM (eSIM) IMEI

Here's how to view the available SIM IMEI for your dual SIM capable iPhone.

Apple iPhone - Enable / Disable / Modify SIM PIN

Here's how to change, enable or disable the SIM card lock code on your iPhone.

Apple iPhone - Enable / Disable eSIM Profile

Here's how to verify your eSIM profile is on or off on your iPhone.

Apple iPhone - Join Verizon using eSIM

Here's info on how to join Verizon with your eSIM on your dual SIM capable iPhone.

Apple iPhone - Unblock SIM PIN

Here's how to unblock the SIM PIN for your iPhone.

Apple iPhone - Bring Your Own Device (BYOD) - Transfer SIM / eSIM

Here's how to transfer an eSIM or physical SIM from your previous iPhone to an eSIM on your BYOD (bring your own device) iPhone.

SIM Card FAQs - Replace & activate a new card

Learn how to setup and activate a new SIM card. Replace a lost card or install a new one when you bring your own device (BYOD) and switch to Verizon mobile.

Sounds, Volume & Audio

Apple iPhone - Set Ringtones

Here's how to select or change ringtones or notification tones on your iPhone.

Apple iPhone - Turn Noise Cancellation On / Off

Here's how to reduce background noise on calls on your iPhone.

Apple iPhone - Turn Silent Mode On / Off

Here's how to turn Silent Mode on or off if your iPhone doesn't ring or vibrate or you want it to.

Apple iPhone - Turn Vibrate Mode On / Off

Here's how to set when your iPhone vibrates to alert you of an incoming call, text or other notification.

Apple iPhone - Use Speakerphone

Here's how to utilize the speakerphone functionality on your iPhone.

Apple iPhone - Volume Controls

Here's adjust the volume levels for your iPhone.

Test the Microphone - Apple iOS

Here's how to Test the Microphone on your  Apple iOS mobile device

Status Indicators/Lights

Apple iPhone - View Signal Strength

Here's how to view signal strength on your iPhone.

Text & Multimedia Messaging

Apple iPhone - Create and Send a Text Message

Here's how to create and send a text message on your iPhone.

Apple iPhone - Delete Messages

Here's how to delete a text message from your iPhone.

Apple iPhone - Manage Messages

Here's how to ensure MMS messaging for your iPhone is turned on if you're unable to send / receive picture messages.

Apple iPhone - Record and Send Video via Messaging

Here's how to record and send a video message using your iPhone.

Apple iPhone - Save a Picture / Video Message

Here's how to save a picture or video on your iPhone.

Apple iPhone - Send Existing Picture via Messaging

Here's how to send a picture you've already taken with your iPhone via the Messages app.

Apple iPhone - Send Existing Video via Messaging

Here's how to send a saved video on your iPhone to a messaging recipient.

Apple iPhone - Take and Send a Picture via Messaging

Here's how to take and send a picture on your iPhone via the Messages app.

Apple iPhone - Turn Group Messaging On / Off

Here's how to turn group messaging for your iPhone on or off.

Apple iPhone - Turn SMS On / Off

If you've turned iMessage off on your iPhone, here's how to enable SMS to send and receive messages.

Apple iPhone - Use Voicemail to Text

Here's how to convert Voicemail messages on your iPhone to text.

Cancel Text Messaging Subscriptions

Here's how to cancel text messaging subscriptions from your phone.

Mute / Unmute Messages

Here's how to mute or unmute a conversation via Verizon Messages (Message+) or iMessage.

Report Spam Messages

Here's how to report Spam messages if you are receiving unwanted text messages.

Texting FAQs - International messaging & email to text

Learn about sending and receiving texts, including how to block texts, restore deleted texts, text to and from email, and send international messages.

Tips, Tricks & Shortcuts

Apple iPhone - Capture a Screenshot

If you need to capture a screenshot using your Apple® iPhone®, follow these step-by-step instructions.

Apple iPhone - Set Up Printing

Here's how to set up and add a printer to your iPhone.

Visual & Hearing Accessibility

Apple iPhone - Manage Guided Access Settings

Here's how to limit app / screen access or button presses on your iPhone.

Apple iPhone - Manage RTT / TTY Settings

Here's how to manage RTT / TTY settings on your iPhone.

Apple iPhone - Turn Assisted Dialing On / Off

Here's how to check assisted dialing if you're getting an error message when placing calls.

Apple iPhone - Turn Guided Access On / Off

Here's how to turn Guided Access for your iPhone on or off.

Common Accessibility Settings - Apple iOS

Here's how to configure common accessibility options for your iPhone or iPad.

Zoom & Magnifier - Apple iOS

Here's how to turn Zoom and Magnifier on or off for your iPhone or iPad.

Wi-Fi & Network

Apple iPhone - Add a Virtual Private Network

Here's how to add a Virtual Private Network to your iPhone.

Apple iPhone - Add a Wi-Fi Network

Here's how to add a Wi-Fi network to your iPhone.

Apple iPhone - Remove Wi-Fi Connection

Here's how to add an available Wi-Fi network to your iPhone.

Apple iPhone - Reset Network Settings

Here's how to reset settings if your iPhone can't connect to data or send / receive messages.

Apple iPhone - Turn Wi-Fi Assist On / Off

Here's how to turn Wi-Fi Assist for your iPhone on or off.

Apple iPhone - Turn Wi-Fi Calling On / Off

When turned on, Wi-Fi Calling may improve indoor call quality for your iPhone.

Apple iPhone - Turn Wi-Fi On / Off

Here's how to turn Wi-Fi for your iPhone on or off.

Wi-Fi Calling - Apple iPhone - Change Emergency Address

Here's how to change the emergency calling address for Wi-Fi Calling on your iPhone.

Wi-Fi Calling - Apple iPhone - Determine Wi-Fi Call

Here's how to determine if an active phone call is being transmitted on your iPhone via Wi-Fi Calling.

Wi-Fi Calling - Apple iPhone - Place a Voice Call

Here's how to place a voice call via Wi-Fi Calling on your iPhone.