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Phone can't receive calls or calls are dropped

If your phone or device won't receive calls, check the FAQs below or use our Troubleshooting Assistant to quickly solve issues with your device settings, NumberShare, or apps.

You can expect to fix most issues in under 5 minutes. If you need more help we’ll connect you to a a Customer Service Representative.

Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.