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My device will not turn on

Use the Verizon Troubleshooting Assistant to quickly solve any issues that may cause problems with powering on your device. You can expect to fix most issues quickly by following the steps. If you need more help we’ll connect you to an agent.
Troubleshoot your device.
Use our Troubleshooting Assistant to fix your device issues.

Troubleshooting: How to unfreeze your device

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