My device will not turn on

Your device might not power up for many reasons, including:

• A drained or dead battery
• Damage to the device or charging port
• A software issue
• A device defect

To power on your device try these steps:

• Charge your device using a charger that's compatible with your device. Make sure the outlet you're using is working properly. Check that lint or dirt isn't blocking a secure connection with your device.
• Check your device for damage including cracks on the screen, a swollen battery and corrosion on the charging port.
• Make sure your device is powered off and is not just displaying a black, unresponsive screen. You can try to do a forced reset on your Apple or Android device to fix your issue.

If there's no damage, the device is charged and you checked that the device is off and the issue isn't being caused by software, your device may be defective.

• Sign in to My Verizon.
• Visit our Troubleshooter.
• Pick the device that is experiencing a problem.
• Then choose your issue and follow the steps in the guide.

Your device replacement options depend on:

• The issue causing your device to not power up
• Whether you have device insurance
• If you’re within the 1-year warranty period

Learn more about your options to get a replacement device.