Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below. Due to inactivity, your session has expired. Please sign in again to continue. |
Troubleshooting
SIM card not working, eSIM not working
Read these FAQs for help with SIM card and eSIM issues like why is the SIM card in my phone not working? What's the reason my e SIM isn't working in my iPhone or Android phone? If these answers don't solve your issue, visit our Troubleshooter.
You can expect to fix most issues in under 5 minutes. If you need more help we'll connect you to a Customer Service Representative.
FAQs
Expand All
What is a SIM?
Why is my SIM card not working?
What's required for my SIM card to connect to the Verizon network?
What can I do if my SIM card isn't recognized by my device?
What if I lost my SIM card or it was damaged? How do I get a replacement?
Can a Verizon SIM card go bad?
What should I do if my SIM card isn't working?
Expand All