Due to inactivity, your session will end in approximately 2 minutes. Extend your session by clicking OK below.

Due to inactivity, your session has expired. Please sign in again to continue.


SIM card not working, eSIM not working

Read these FAQs for help with SIM card and eSIM issues like why is the SIM card in my phone not working? What's the reason my e SIM isn't working in my iPhone or Android phone? If these answers don't solve your issue, visit our Troubleshooter.

You can expect to fix most issues in under 5 minutes. If you need more help we'll connect you to a Customer Service Representative.

Troubleshoot your device.
Use our Troubleshooting Assitant to fix your device issues.