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Verizon Jetpack® MiFi® 6620L - Support Overview

Find support and online tools for your Verizon Jetpack MiFi 6620L.
Setup instructions
Learn how to set up your Jetpack MiFi 6620L.

Jetpack MiFi 6620L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Jetpack MiFi 6620L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Activate / Set Up Device

Follow these instructions to activate your Verizon Jetpack - MiFi 6620L.

Basics

How to Check Verizon Coverage in the US

Here's how to to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

How to Check Verizon Wireless Service Availability

Learn how to check if your location has Verizon wireless service available. Follow these instructions to see if there's coverage in your area.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Manage Alerts / Notifications

To turn audio alerts (e.g., low battery, etc.) on/off for your Verizon Jetpack - MiFi 6620L, view this info.

Battery & Power

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Insert / Remove Battery

Here's how to insert / remove the battery for your Verizon Jetpack - MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Battery Power Management Settings

To configure display, sleep and power-down options for your Verizon Jetpack - MiFi 6620L, view this info.

Computer/PC Connectivity

Resolve Windows Device Manager Conflicts

Here's how to resolve driver conflicts if your device doesn't properly interface with your computer.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Connected Devices

To view info for devices connected to your Verizon Jetpack - MiFi 6620L, see this.

Data

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Data Usage

Here's how to view how much data your Verizon Jetpack MiFi 6620L has used.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Device ID & Info

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Verizon Jetpack - MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Diagnostic Info

To view device and network-specific info for your Verizon Jetpack - MiFi 6620L, see these steps.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Phone Number

Here's how to view the phone number for your MiFi 6620L.

Device Settings

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Advanced Settings

To change the advanced settings (LAN, etc.) on your Verizon Jetpack - MiFi 6620L, view this.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - LAN Settings

To configure advanced LAN settings for your Verizon Jetpack - MiFi 6620L, view this info.

GPS & Location Based Services

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - GPS over Wi-Fi

If you need GPS on your Verizon Jetpack - MIFi 6620L for use with computer apps, view this info.

Hotspot

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Charging Options

If you're having power or charging issues with your MiFi 6620L, view this.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Configure Broadcast Settings

Here's how to change the settings if you're having issues connecting your 4G LTE Mobile Hotspot 6620L to Mobile Hotspot.

Lock, Unlock, Password & Security

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Change the Admin Password

This info is for the admin password, not the one to connect your device to your Verizon Jetpack -MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Network Name and Password

To view the Wi-Fi name and passwords for your Verizon Jetpack - MiFi 6620L, view this info.

Messaging & Media

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Delete Messages

To delete text messages for the Verizon Jetpack - MiFi 6620L, view this info.

Operating System & Software

Verizon Jetpack MiFi 6620L Software Update

Download this software update for your Jetpack MiFi 6620L to help optimize device performance, resolve known issues and apply the latest security patches.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Restore Settings to Factory Defaults

If your Jetpack MiFi 6620L powers off, crashes/resets, freezes or runs slow, here's how to reset it.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Software Version

Here's how to view the software version your Verizon Jetpack - MiFi 6620L is running.

SIM Card

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Modify SIM PIN

Here's how to change the SIM card lock code on your MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Turn SIM PIN On / Off

View this to lock the SIM card for your Verizon Jetpack - MiFi 6620L and prevent use until a PIN is entered.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Unblock SIM PIN

If the SIM PIN for your Verizon Jetpack - MiFi 6620L is blocked, view this info to unblock it.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Update Firmware

To check for software updates for your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View SIM Card Number

To view the SIM card number for your Verizon Jetpack - MiFi 6620L, see this info.

Status Indicators/Lights

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - LED Status Indicators

To view the LED status indicators on your Verizon Jetpack - MiFi 6620L, see this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on your Verizon Jetpack - MiFi 6620L.

Text & Multimedia Messaging

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - View Text Messages

To view text messages sent to your Verizon Jetpack - MiFi 6620L, see this info.

Wi-Fi & Network

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Turn Network Name (SSID) On / Off

Here's how to display or not display your 4G LTE Mobile Hotspot MiFi 6620L Wi-Fi name to other devices.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - DMZ Settings

To test your Verizon Jetpack - MiFi 6620L firewall settings, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Edit Access Point Name (APN)

Here's how to configure the APNs your Verizon Jetpack 4G LTE Mobile Hotspot - MiFi 6620L uses.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - MAC Filtering

To control MAC address access for your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Port Filtering

To block access to services or apps on your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Port Forwarding

To configure Verizon Jetpack - MiFi 6620L port settings if access is blocked, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Sign in to the Admin Page

Here's how to navigate to the admin page for your Verizon Jetpack - MiFi 6620L.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Soft Reset

If you can't browse the internet or your Verizon Jetpack - MiFi 6620L crashes/freezes/runs slow, view this.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Tethered Modem Connection

To disable Wi-Fi connectivity on your Verizon Jetpack 6620L and set up a tethered connection, view this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Wireless Network Security Settings

Here's how to view / change security settings (e.g., password) for your Jetpack - MiFi 6620L.