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Verizon Jetpack® MiFi® 6620L - Support Overview

Find support and online tools for your Verizon Jetpack MiFi 6620L.
Setup instructions
Learn how to set up your Jetpack MiFi 6620L.

Jetpack MiFi 6620L User Guide (PDF)
This user guide can help you get the most out of your device.

Troubleshoot Jetpack MiFi 6620L
This online tool will help you identify and resolve problems with your device.

Filter all topics below.


Activation, Setup & User Guides

Activating Your New or Certified Pre-owned Verizon Jetpack

Get step by step instructions on how to activate and set up your new or Certified Pre-Owned 4G LTE Jetpack MiFi, Jetpack Mobile Hotspot, or Ellipsis Jetpack.

Self Activation - Prepaid Mobile Broadband

Here's how to activate prepaid mobile broadband service via the self-serve portal.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Activate / Set Up Device

Follow these instructions to activate your Verizon Jetpack - MiFi 6620L.

Basics

How to Check Verizon Coverage in the US

Here's how to check for Verizon wireless coverage while in the US, find steps to check coverage and determine what the indicators on your device mean.

Re-installing PC Card / USB Modem Drivers

Here's how to reinstall PC Card / USB Modem drivers on your Windows computer.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Manage Alerts / Notifications

To turn audio alerts (e.g., low battery, etc.) on/off for your Verizon Jetpack - MiFi 6620L, view this info.

Battery & Power

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Battery Power Management Settings

To configure display, sleep and power-down options for your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Insert / Remove Battery

Here's how to insert / remove the battery for your MiFi 6620L.

Computer/PC Connectivity

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Connected Devices

To view info for devices connected to your Verizon Jetpack - MiFi 6620L, see this.

Data

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Data Usage

Here's how to view how much data your Verizon Jetpack MiFi 6620L has used.

View Connected Device Data Usage - Windows 10

If you want to view the data used by devices connected to a PC running Windows 10, view this info.

Device ID & Info

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Device ID (ESN / IMEI / MEID)

Here's how to view the device ID (IMEI) for your Verizon Jetpack - MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Diagnostic Info

To view device and network-specific info for your Verizon Jetpack - MiFi 6620L, see these steps.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Phone Number

Here's how to view the phone number for your MiFi 6620L.

Device Settings

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Advanced Settings

To change the advanced settings (LAN, etc.) on your Verizon Jetpack - MiFi 6620L, view this.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - LAN Settings

To configure advanced LAN settings for your Verizon Jetpack - MiFi 6620L, view this info.

GPS & Location Based Services

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - GPS over Wi-Fi

If you need GPS on your Verizon Jetpack - MIFi 6620L for use with computer apps, view this info.

Hotspot

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Charging Options

If you're having power or charging issues with your MiFi 6620L, view this.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Configure Broadcast Settings

Here's how to change the settings if you're having issues connecting your 4G LTE Mobile Hotspot 6620L to Mobile Hotspot.

Lock, Unlock, Password & Security

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Change the Admin Password

This info is for the admin password, not the one to connect your device to your Verizon Jetpack -MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Network Name and Password

To view the Wi-Fi name and passwords for your Verizon Jetpack - MiFi 6620L, view this info.

Messaging & Media

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Delete Messages

To delete text messages for the Verizon Jetpack - MiFi 6620L, view this info.

Operating System & Software

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Restore Settings to Factory Defaults

If your Jetpack MiFi 6620L powers off, crashes/resets, freezes or runs slow, here's how to reset it.

Verizon Jetpack MiFi 6620L Software Update

Download this software update for your Jetpack MiFi 6620L to help optimize device performance, resolve known issues and apply the latest security patches.

Verizon Jetpack4G LTE Mobile Hotspot MiFi6620L - View Software Version

Here's how to view the software version your Verizon Jetpack - MiFi 6620L is running.

SIM Card

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Modify SIM PIN

Here's how to change the SIM card lock code on your MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Turn SIM PIN On / Off

View this to lock the SIM card for your Verizon Jetpack - MiFi 6620L and prevent use until a PIN is entered.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Update Firmware

Here's how to check for software updates for your MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View SIM Card Number

To view the SIM card number for your Verizon Jetpack - MiFi 6620L, see this info.

Verizon Jetpack® 4G LTE Mobile Hotspot MiFi® 6620L - Unblock SIM PIN

If the SIM PIN for your Verizon Jetpack - MiFi 6620L is blocked, view this info to unblock it.

Status Indicators/Lights

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - LED Status Indicators

Here's how to view the LED status indicators on your MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Signal Strength

Here's how to view the signal strength indicator (signal bars) on your Verizon Jetpack - MiFi 6620L.

Text & Multimedia Messaging

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - View Text Messages

To view text messages sent to your Verizon Jetpack - MiFi 6620L, see this info.

Wi-Fi & Network

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Change the Wi-Fi Password

Here's how to change the Wi-Fi password used to connect to your MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - DMZ Settings

To test your Verizon Jetpack - MiFi 6620L firewall settings, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Edit Access Point Name (APN)

Here's how to configure the APNs your Verizon Jetpack 4G LTE Mobile Hotspot - MiFi 6620L uses.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - MAC Filtering

To control MAC address access for your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Network Mode Settings

View this info on network mode settings if you're having issues with voice / data services on your Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Port Filtering

To block access to services or apps on your Verizon Jetpack - MiFi 6620L, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Port Forwarding

To configure Verizon Jetpack - MiFi 6620L port settings if access is blocked, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Sign in to the Admin Page

Here's how to navigate to the admin page for your Verizon Jetpack - MiFi 6620L.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Soft Reset

If you can't browse the internet or your Verizon Jetpack - MiFi 6620L crashes/freezes/runs slow, view this.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Tethered Modem Connection

To disable Wi-Fi connectivity on your Verizon Jetpack 6620L and set up a tethered connection, view this info.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Turn Network Name (SSID) On / Off

Here's how to display or not display your 4G LTE Mobile Hotspot MiFi 6620L Wi-Fi name to other devices.

Verizon Jetpack 4G LTE Mobile Hotspot MiFi 6620L - Wireless Network Security Settings

Here's how to view / change security settings (e.g., password) for your Jetpack - MiFi 6620L.