Swap devices with someone on your account FAQs

To switch devices with someone else on your Verizon account, visit the Swap Devices page in My Verizon.

Before you get started:

• You must be an Account Owner or Account Manager to perform a device swap.
• The numbers must be on the same Verizon mobile account while the lines are active. You can swap devices with someone on another account once the devices are deactivated.
• If there is a pending order on your account, it will need to be complete or cancelled before you can swap devices.

Prepaid Family Accounts aren't able to swap devices at this time.

Yes, if the device you want to switch to is no longer active on the account, you can switch to it.

Note: You won't be able to switch a device if it is active on a different account, if there's still a balance due on it or if fraudulent activity is associated with its Device ID.

There's no charge for switching between 2 devices on the same account, but if your existing data plan is not compatible with the type of phone you're trying to activate, you might have to change your plan. Why wouldn't my plan be compatible?

You will need to back up your contacts and media before swapping phones to avoid losing your content. You can back up to Verizon Cloud or to your computer through iTunes® or similar software.

If your existing data plan doesn't match the new phone type you're trying to activate, you might have to purchase additional data for it or change plans.

Examples include switching from a 4G phone to a 5G phone or from a basic to a smartphone.

You may only need to update your device protection if 1 line has device protection and the other does not, or if both protection plans are incompatible. If you already have a device protection plan on that line, you can choose to either keep what you have or select another.

Yes. If you swap devices, you can still keep your same mobile numbers.