Wireless Phone Protection FAQs

Wireless Phone Protection gives you:

• Coverage for loss, theft and damage (including water damage).
• As soon as next-day device replacement.
• Unlimited cracked glass repair for select smartphones, for a $0 deductible.*
• For Florida customers only: Coverage for post-warranty malfunctions (insurance terms and damage deductible apply).

For detailed information on device protection options, view our brochures.

*Select smartphones that only have cracked glass are eligible; damage beyond that is not eligible for cracked glass repair. Subject to parts availability, in select locations, which are subject to change at any time. Availability of same-day repair depends on criteria such as claim approval time and technician availability. Repairs are performed by an Asurion-certified technician and come with a 12-month warranty. Check current device eligibility. Eligibility for cracked screen repair will be determined at time of claim approval.

To qualify for Wireless Phone Protection, you must enroll within 30 days of, or, during one of these events:

• Device protection open enrollment.
• Purchase a new device and activate it on a new line.
• Upgrade to a new device on an existing active line.
• Bring your own device* and activate it on a new line of service, provided it meets these criteria and provided your device is eligible for device protection.
  • Device is compatible with the Verizon network.
  • Device is fully functioning, without damage (including cracked glass / screens) and free of defects/malfunctions.
  • Device isn't lost or stolen.
  • Device isn't going to be activated on an existing line.

You can check your eligibility in My Verizon. You're eligible to enroll a line in any device protection option listed under Protection and Security.

*Certain BYOD or devices purchased from Verizon may not be eligible for device protection. Eligibility determined at the point of sale.

Spring Open Enrollment takes place from 3/25 through 5/25.

During open enrollment, you may be eligible to select Wireless Phone Protection or one of our other device protection options. To be eligible, each device must meet these requirements:

• Your device has been active for more than 30 days.
• Your device isn’t damaged (no cracked screen/glass or swollen battery).
• Your device is working and fully functional (e.g., the ability to power on and off, a working microphone, charging port and battery, etc.).
  

For Nationwide customers, Wireless Phone Protection costs:

• $4.95, or $7.95 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, go to phoneclaim/com/Verizon

For New York customers, Wireless Phone Protection costs:

• $4.25, $5.25 or $8.25 per month depending on device type. For the specific monthly charge, you can visit the Services & perks page in My Verizon. For deductible and device type information, go to phoneclaim/com/Verizon

With Wireless Phone Protection, if you file a claim for a lost, stolen or damaged device, you'll need to pay a deductible.

You can view the Device Protection Terms & Conditions online.

If your device or account is eligible, you can sign up for Wireless Phone Protection on the Services & perks page in My Verizon.

• My Verizon website: Click See all eligible services & perks. Scroll to the Wireless Phone Protection section and click Get it now. Follow the prompts to add Wireless Phone Protection.
• My Verizon app: Scroll to the Device Protection section and tap Learn More. Tap Enroll for the lines you want covered. Select Wireless Phone Protection, and follow the prompts.

You can file an unlimited number of claims in a 12-month period (excluding cracked-screen repair claims) with a device replacement maximum of $400 or $3,000 depending on device.

All device protection options continue to renew each month until canceled, and are billed directly to your wireless account. You can cancel your device protection option at any time and receive a prorated refund of your monthly charge.

You can remove Wireless Phone Protection from your line at any time from the Services & perks page in My Verizon. Upon canceling, you'll receive a prorated refund of your monthly charge.

DO NOT remove Wireless Phone Protection if you want to switch to another device protection option. If you do, you'll lose your device protection eligibility. Instead, go to the Services & perks page in My Verizon and enroll in the device protection option you want. You'll be prompted to remove Wireless Phone Protection during the enrollment process.

Note: If you cancel Wireless Phone Protection, your current device won't be eligible for any other device protection option unless it meets the eligibility requirements.