Our How to replace a lost, stolen or broken phone, tablet or other device page has instructions for what to do if your device is lost or stolen.
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Lost or stolen phone FAQs
If your device has been lost or stolen, we're here to help you recover or replace it, as well as prevent unauthorized charges to your account.
What if my bill shows unauthorized charges because my device was lost or stolen?
If my phone is missing for several days before I notice it's missing, how will I be able to show that the person using it wasn't authorized to do so?
I reported unauthorized charges made on my account. How long will it take for you to complete your investigation and resolve the issue?