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Repair or replace broken or defective mobile devices FAQs

Find out what to do if your mobile device gets broken. Understand how to get manufacturing defects fixed or get a device replacement. If you have device protection through Verizon, learn how to file a claim.

For help with Home internet and smart devices, see our Verizon Home Device Protect FAQs or Smart Home Support FAQs for help, if you are enrolled in one of these options.

If you just bought your device, see the Verizon Return Policy - 30-day returns and exchanges.

About repairing and replacing broken devices

24/7 automated phone system: call *611 from your mobile