A manufacturing defect is something that's wrong with the device itself (e.g., electrical or mechanical malfunction). It doesn't include physical damage caused by outside forces (e.g., water damage, cracked screen, etc.).
Your replacement options are based on how long it's been since you purchased the device and if you have device protection.
- Less than 1 year since purchase
The device will be replaced.
- 30 days or less since purchase: The device will be replaced with a new device.
- More than 31 days since purchase: The device will be replaced with a new or refurbished/reconditioned device.
Note: If you have Extended Warranty, you'll receive expedited shipping at no additional charge for your in-warranty replacement device.
To verify your eligibility, call us from a phone other than the one you're experiencing a problem with (toll-free from a landline phone) or visit a Verizon store.
- Over 1 year since purchase
- If you're enrolled in one of the following device protection options, your device will be repaired or replaced with either a new or refurbished device. There is no fee for Extended Warranty repairs, but the replacement fee is $49 (applicability determined at the time of claim based on device type):
Check your repair eligibility online in My Verizon, click the Chat with us button at the bottom, right corner of this page to chat with one of our representatives, or visit a Verizon store.
In Florida and for Florida customers: Total Equipment Coverage and Verizon Extended Warranty are not available. For Florida customers, post-warranty coverage is provided by the insurance program (device replacement deductibles and claim limits apply).
- If you aren't enrolled in one of the device protection options listed above, you can:
