The options below apply if your device has any kind of physical damage, such as a cracked screen or water damage. Your replacement options are based on whether or not you have device protection:
- You can file a claim on Asurion's website if you're enrolled in one of these device protection options:
- Verizon Mobile Protect / Verizon Mobile Protect Multi-Device
- Total Equipment Coverage
- Wireless Phone Protection
Note: If you need your Device ID to file a claim, you can find it on the My Devices page in My Verizon.
- If you're enrolled in AppleCare, contact Apple support through Apple's website.
- If you aren't enrolled in one of the device protection options listed above, you can:
- Buy a Certified Pre-Owned (CPO) Replacement device.
- Buy a new device at retail cost.
- Activate another device you already own.