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Repair or replace mobile devices FAQs

Learn what to do if your device breaks. Understand how to get support for manufacturing malfunctions. Discover the differences between a device malfunction and physical damage.

For help with Home internet and smart devices, see our Verizon Home Device Protect FAQs or Smart Home Support FAQs for help, if you are enrolled in one of these options.

If you just bought your device, see the Verizon Return Policy - 30-day returns and exchanges.

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