Here's what to do if your device is broken (i.e., cracked screen, water damage):
- If you have one of these Verizon device protection options, File a claim on Asurion's website:
- Verizon Mobile Protect / Verizon Mobile Protect Multi-Device
- Total Equipment Coverage
- Wireless Phone Protection
Important: You need your Device ID to file a claim. If the device you're filling a claim for isn't working, sign in to My Verizon from another device. Choose Manage Device to view the Device ID.