Our Culture

At the foundation of who we are and how we operate is the Verizon Credo -- a set of principles that describes our culture of integrity, respect, performance excellence and accountability. The Credo is a blueprint that directs us to live up to the highest standards possible when serving our customers, shareowners, communities and each other.

High-quality communication services

We have work because our customers value our high-quality communication services.

Taking you inside the device lab

Ever wonder what goes into preparing a smartphone, tablet or wireless gadget before it is allowed on the Verizon Wireless network? Here’s one thing: a lot of testing.

Going above and beyond when underground

Check out Verizon's network preparedness cave 60 feet underground, where our network equipment can be rolled out at any moment's notice during an emergency.

Focus outward on the customer.

We focus outward on the customer, not inward. We make it easy for customers to do business with us, by listening, anticipating and responding to their needs.

Verizon Center for Customers With Disability

The Verizon Center for Customers With Disabilities offers support solutions for those with special needs. This service is the first in the telecommunications industry.

When disaster strikes, Verizon responds.

“We run to a crisis, not away." We show that spirit every time disaster strikes, with emergency response teams that provide Wi-Fi, charging stations and other services to the communities we serve.


We know teamwork enables us to serve our customers better and faster. We embrace diversity and personal development not only because it’s the right thing to do, but also because it’s smart business.

We're not just colleagues -- we're family.

V2V is a program where Verizon employees can donate to a fund that provides grants of up to $5,000 to employees in disaster situations. Since its launch a year ago, donations have helped 30 employees handle devastating disasters.

Embracing people from all walks of life

At Verizon's Annual Global Inclusion & Diversity Conference, leaders and employees came together to celebrate the uniqueness that each person brings to Verizon.

Integrity is at the core of who we are.

We believe integrity is at the core of who we are. It establishes the trust that is critical to the relationships we have.

Going green is the right answer.

We are working towards our 2020 goal of cutting our carbon intensity by 50 percent.

Technology designed for those who inspire us

Technology touches every part of our lives. We’re fortunate to meet some of the people who feel empowered by our technology.

Best is our strength.

We know that bigness is not our strength, best is our strength.

Taking personal accountability for safety

For National Preparedness Month, our employees visited local communities to provide expert advice on how to respond to and recover from disaster when it strikes.

Creating a world of possibilities

We look to tomorrow every day. That’s why we’re committed to engaging the sharpest minds, empowering our team and making a difference with what we do.

Our Corporate Values

Our corporate values

Everything we do is built on the strong foundation of our corporate values.

Creating a simple and smart customer experience

Ken Lain, V.P. of sales and service operations, shares his vision for a simple, smart, and connected experience every time a customer clicks, calls, chats or tweets with a Verizon service representative.

Armchair travels with Verizon

NOVICA.com is an online, fair-trade marketplace with sourcing offices in seven developing nations. With faster Internet connection, NOVICA is able to connect their customers to skilled artisans worldwide.