Important Consumer Info

Your safety,
security and
well-being
are our priorities.

Intro - Consumer Safety & Protection

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Helping customers stay informed

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We want Verizon customers to be well informed about consumer issues pertaining to them and their Verizon service. Whether you’d like to learn about protecting your wireless device, avoiding the latest scams or using your device in an emergency, we hope you’ll take a moment to read up on these important topics.

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Important consumer topics

Wireless Issues

Frauds and Scams

Emergency Information

Product Responsibilty Statement

Our commitment to our customers extends far beyond call quality and data speeds. Learn how we're trying to make a difference.

Product Responsibility

Wireless Issues

Intro Copy - Important Wireless Issues Overview Page

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Everything from tips on preventing loss and theft to important safety details. It's information every wireless customer should know.

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Anchors List - Important Wireless Issues

Wireless Phone Security Lost or Stolen Phone Emergency Alerts Enhanced 911 (E911)Avoiding Potential Hearing Loss Medical Devices Radio Frequency Emissions Device Unlocking Policies

Frauds and Scams

Intro Copy for Flexbock - Frauds and Scams

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We've assembled information about the most common frauds and scams so you can learn to identify and avoid them.

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Anchors List - Frauds and Scams

Identity Theft Phishing and Smishing Social Engineering Worms, Viruses and Other Malicious Programs Credit Card Number Theft Overseas Money Transfer Scam Slamming and Cramming Third-party Billing *72 Prison Scam 809 Scam 9-0# Scam Calling Card Number Theft Collect Calling Scam Jury Duty Telephone Scam

Emergency Information

Intro for Flexblock - Emergency Information

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Have questions about E911? Or the emergency alerts you may receive on your Verizon Wireless phone? Find the answers here.

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Anchors List - Emergency Information

Emergency Alerts Enhanced 911 Text-to-911 Service Emergency Related News

Online safety news & stories

Enterprise Solutions

07.18.2018Enterprise Solutions

Defusing the identity theft time bomb

Today there is more personal data available on the web than ever before. This has led to a global issue of identity theft.

Devices, Plans and Accessories

04.19.2018Devices, Plans and Accessories

Keep track of the kids, limit screen time and block inappropriate content with Verizon Smart Family

On April 19, parents will get access to the most comprehensive mobile parenting tools in the industry as Verizon evolves FamilyBase into Verizon Smart Family.