With the dramatic growth of advanced Internet applications and high-definition television programming, consumers have become intense users of bandwidth. In the highly competitive world of broadband, not all services are created equal. Verizon’s innovative FiOS Internet and TV services travel on fiber-optic cables all the way to our customers’ homes, providing content quality and bandwidth capacity that are unsurpassed. In fact, J.D. Power and Associates ranked Verizon “Highest in Customer Satisfaction Among Residential Television (two years in a row) and High-Speed Internet Service Providers in the East.” 2
FiOS was designed around today’s highly interactive digital lifestyle. If you’ve ever sat in traffic while cars speed by the other way, then you have an idea of how data traffic moves differently in both directions on other broadband networks, where uploading a video takes far longer than downloading it. Because of our unique network design, FiOS Internet gives customers the fastest possible speeds for both downstream and upstream content, meaning they can quickly upload photos and videos to family and friends, experience sharp real-time videoconference connections with co-workers or enjoy online interactive video games without delays. With the introduction of our new symmetrical speeds of up to 35 megabits per second in both directions, Verizon is taking interactive broadband to levels that other providers can’t match.
Verizon’s FiOS TV service is also delivered over Verizon’s all-fiber-optic network, providing industry-leading quality and reliability. Fiber delivers amazingly sharp pictures and sound and has the capacity to transmit a wide array of high-definition programming. The FiOS platform is capable of integrating Internet and TV functions, which has fostered the development of dynamic new on-screen TV widgets that enrich the entertainment experience by bringing Web applications to the TV screen. Verizon’s Facebook and Twitter widgets, for example, turn static TV into social TV by letting customers connect with others while watching their favorite shows. FiOS TV’s NFL RedZone and ESPN Fantasy Sports widgets convert a living room into a virtual sports center, with instant access to statistics, scores, news and real-time critical plays.
Verizon has built the foundation to provide the advanced broadband services customers will want in the years ahead. As demand grows, our network can be easily upgraded to provide additional capacity. This allows us to plan for innovative services like 3-D video and Ultra High-Definition programming that will require the immense bandwidth of an all-fiber broadband network.
Verizon received the highest numerical score among service providers in the East Region in the proprietary J.D. Power and Associates 2009 Internet Service Provider Residential Customer Satisfaction StudySM and 2008–2009 Residential Television Service Satisfaction StudiesSM. ISP study based on 23,997 total responses, measuring 11 providers and Television study based on 28,118 total responses, measuring 9 providers in the East region (CT, DE, DC, ME, MD, MA, NH, NJ, NY, PA, RI, VA, VT, WV) and measures satisfaction of consumers with their service provider. Proprietary study results are based on experiences and perceptions of consumers surveyed in January, March, June and July 2009. Your experiences may vary. Visit jdpower.com.