In an age of automated responses, what drives a customer to sit down and put pen to paper—or finger to keyboard to contact a company? It takes more than just satisfaction. It takes a moment of genuine relief or gratitude, or what we like to call, delight.
Our latest story highlights retail specialist Rwanda “Rue” Davis who proved that when you choose to connect rather than just transact, you can completely redefine a customer’s day.
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My experience with Rue was absolutely nothing like what I have grown accustomed to, and I am very thankful for that. Her actions alone earned you a loyal customer who will never think about switching service.
Frank Welch
Extraordinary standards
Rue didn’t go to work that day expecting to inspire a lifelong commitment from a customer. When she stepped up to help, she simply brought her authentic philosophy to the table.
“My favorite part about working here is the connection I build with people,” Rue explains. “If they’re in front of me in that moment, that’s my customer. I’m here to help you. I’m on your side, we’re gonna figure this out together.”
Have a story of delight? Send it our way
Do you have a story of customer delight? Email us at good@verizon.com.
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Dear Verizon: This is Lovele and this is what delight looks like
In an age of automated responses, what drives a customer to sit down and put pen to paper - or finger to keyboard to contact a company? It takes more than just satisfaction. It takes a moment of genuine relief or gratitude, or what we call around here, delight.
