Respuesta de Verizon al COVID-19 | About Verizon
Accessibility Resource CenterSkip to main content

Learn more about Verizon's response to COVID-19
Verizon Logo
PersonalBusinessAbout Verizon
Our Company
  • Overview Overview
  • Who We AreWho We Are Who We Are
    • Overview Overview
    • Diversity and Inclusion Diversity and Inclusion
    • History and Timeline History and Timeline
    • Headquarters Headquarters
    • Verizon Fact Sheet Verizon Fact Sheet
    • Leadership Leadership
    • Awards Awards
  • What We DoWhat We Do What We Do
    • Overview Overview
    • 5G 5G
    • 5G Labs 5G Labs
    • 4G LTE 4G LTE
    • Broadband & Fiber Broadband & Fiber
    • Media & Technology Media & Technology
    • Internet of Things Internet of Things
    • Managed Security Managed Security
  • How We OperateHow We Operate How We Operate
    • Overview Overview
    • Code of Conduct Code of Conduct
    • Management Governance Management Governance
    • Open Internet Open Internet
    • Policies Policies
    • Retirees Retirees
    • State Government Affairs State Government Affairs
    • Supplier Diversity Supplier Diversity
News
  • NewsroomNewsroom Newsroom
    • Press Releases Press Releases
    • Media Contacts Media Contacts
    • B-roll and images B-roll and images
    • Verizon Fact Sheet Verizon Fact Sheet
    • RSS Feeds RSS Feeds
    • Verizon at CES 2021 Verizon at CES 2021
  • FeaturesFeatures Features
    • Overview Overview
    • Business Tech Business Tech
    • Community Community
    • Parenting in a Digital World Parenting in a Digital World
    • People People
    • Personal Tech Personal Tech
    • Policy Policy
  • Inside VerizonInside Verizon Inside Verizon
    • Overview Overview
    • Welcome V Team Welcome V Team
    • Call for Kindness Call for Kindness
    • #Next20 - voices of the future #Next20 - voices of the future
    • Social Justice Social Justice
    • Podcasts Podcasts
  • Emergency Resource CenterEmergency Resource Center Emergency Resource Center
    • Overview Overview
    • Covid-19 Response Covid-19 Response
    • Covid-19 Employee Resources Covid-19 Employee Resources
Responsibility
  • Overview Overview
  • Digital InclusionDigital Inclusion Digital Inclusion
    • Overview Overview
    • Verizon Innovative Learning Verizon Innovative Learning
  • Climate ProtectionClimate Protection Climate Protection
    • Overview Overview
    • Sustainability Sustainability
  • Human ProsperityHuman Prosperity Human Prosperity
    • Overview Overview
    • Reskilling Program Reskilling Program
    • Employee Volunteers Employee Volunteers
  • Product ResponsibilityProduct Responsibility Product Responsibility
    • Overview Overview
    • Accessibility Accessibility
    • Parenting in a Digital World Parenting in a Digital World
    • Account Security Account Security
    • Robocalls Robocalls
  • Sharing our SuccessSharing our Success Sharing our Success
    • Overview Overview
    • Giving and Grants Giving and Grants
    • Employee Giving Employee Giving
  • ESG Resources HubESG Resources Hub ESG Resources Hub
    • Overview Overview
    • ESG Report ESG Report
Investors
  • Overview Overview
  • Financial ReportingFinancial Reporting Financial Reporting
    • Overview Overview
    • SEC Filings SEC Filings
    • Annual Reports Annual Reports
    • Quarterly Earnings Quarterly Earnings
    • Stock Information Stock Information
    • Dividend History Dividend History
    • Tax Information Tax Information
    • Fixed Income Fixed Income
    • Asset-backed Securitization Asset-backed Securitization
  • Corporate GovernanceCorporate Governance Corporate Governance
    • Overview Overview
    • Board of Directors Board of Directors
    • Board Committees Board Committees
  • Shareowner ServicesShareowner Services Shareowner Services
    • Overview Overview
    • Cost Basis Cost Basis
    • Shareowner FAQs Shareowner FAQs
  • ESG Resources HubESG Resources Hub ESG Resources Hub
    • Overview Overview
    • ESG Report ESG Report
    • Human Rights at Verizon Human Rights at Verizon
  • News & EventsNews & Events News & Events
    • Investor Events & Webcasts Investor Events & Webcasts
    • Investor News Investor News
    • Investor Calendar Investor Calendar
    • The Fully Networked Economy The Fully Networked Economy
  • Contact Investor Relations Contact Investor Relations
Careers
  • Overview Overview
  • Career AreasCareer Areas Career Areas
    • Overview Overview
    • Corporate Corporate
    • Customer Support Customer Support
    • Cybersecurity Cybersecurity
    • Field Operations & Technicians Field Operations & Technicians
    • Marketing Marketing
    • Retail Retail
    • Sales Sales
    • Technology Technology
  • Benefits Benefits
  • Culture & Diversity Culture & Diversity
  • How We Hire How We Hire
  • Stay Connected Stay Connected
  • Campus Campus
  • MilitaryMilitary Military
    • Overview Overview
    • Military FAQs Military FAQs
  • Careers Blog Careers Blog
  • LocationsLocations Locations
    • Overview Overview
    • APAC APAC
    • EMEA EMEA
    • North America North America
  • FAQs FAQs
  • Search Jobs Search Jobs

PersonalBusinessAbout Verizon
Our Company
  • Overview Overview
  • Who We AreWho We Are Who We Are
    • Overview Overview
    • Diversity and Inclusion Diversity and Inclusion
    • History and Timeline History and Timeline
    • Headquarters Headquarters
    • Verizon Fact Sheet Verizon Fact Sheet
    • Leadership Leadership
    • Awards Awards
  • What We DoWhat We Do What We Do
    • Overview Overview
    • 5G 5G
    • 5G Labs 5G Labs
    • 4G LTE 4G LTE
    • Broadband & Fiber Broadband & Fiber
    • Media & Technology Media & Technology
    • Internet of Things Internet of Things
    • Managed Security Managed Security
  • How We OperateHow We Operate How We Operate
    • Overview Overview
    • Code of Conduct Code of Conduct
    • Management Governance Management Governance
    • Open Internet Open Internet
    • Policies Policies
    • Retirees Retirees
    • State Government Affairs State Government Affairs
    • Supplier Diversity Supplier Diversity
News
  • NewsroomNewsroom Newsroom
    • Press Releases Press Releases
    • Media Contacts Media Contacts
    • B-roll and images B-roll and images
    • Verizon Fact Sheet Verizon Fact Sheet
    • RSS Feeds RSS Feeds
    • Verizon at CES 2021 Verizon at CES 2021
  • FeaturesFeatures Features
    • Overview Overview
    • Business Tech Business Tech
    • Community Community
    • Parenting in a Digital World Parenting in a Digital World
    • People People
    • Personal Tech Personal Tech
    • Policy Policy
  • Inside VerizonInside Verizon Inside Verizon
    • Overview Overview
    • Welcome V Team Welcome V Team
    • Call for Kindness Call for Kindness
    • #Next20 - voices of the future #Next20 - voices of the future
    • Social Justice Social Justice
    • Podcasts Podcasts
  • Emergency Resource CenterEmergency Resource Center Emergency Resource Center
    • Overview Overview
    • Covid-19 Response Covid-19 Response
    • Covid-19 Employee Resources Covid-19 Employee Resources
Responsibility
  • Overview Overview
  • Digital InclusionDigital Inclusion Digital Inclusion
    • Overview Overview
    • Verizon Innovative Learning Verizon Innovative Learning
  • Climate ProtectionClimate Protection Climate Protection
    • Overview Overview
    • Sustainability Sustainability
  • Human ProsperityHuman Prosperity Human Prosperity
    • Overview Overview
    • Reskilling Program Reskilling Program
    • Employee Volunteers Employee Volunteers
  • Product ResponsibilityProduct Responsibility Product Responsibility
    • Overview Overview
    • Accessibility Accessibility
    • Parenting in a Digital World Parenting in a Digital World
    • Account Security Account Security
    • Robocalls Robocalls
  • Sharing our SuccessSharing our Success Sharing our Success
    • Overview Overview
    • Giving and Grants Giving and Grants
    • Employee Giving Employee Giving
  • ESG Resources HubESG Resources Hub ESG Resources Hub
    • Overview Overview
    • ESG Report ESG Report
Investors
  • Overview Overview
  • Financial ReportingFinancial Reporting Financial Reporting
    • Overview Overview
    • SEC Filings SEC Filings
    • Annual Reports Annual Reports
    • Quarterly Earnings Quarterly Earnings
    • Stock Information Stock Information
    • Dividend History Dividend History
    • Tax Information Tax Information
    • Fixed Income Fixed Income
    • Asset-backed Securitization Asset-backed Securitization
  • Corporate GovernanceCorporate Governance Corporate Governance
    • Overview Overview
    • Board of Directors Board of Directors
    • Board Committees Board Committees
  • Shareowner ServicesShareowner Services Shareowner Services
    • Overview Overview
    • Cost Basis Cost Basis
    • Shareowner FAQs Shareowner FAQs
  • ESG Resources HubESG Resources Hub ESG Resources Hub
    • Overview Overview
    • ESG Report ESG Report
    • Human Rights at Verizon Human Rights at Verizon
  • News & EventsNews & Events News & Events
    • Investor Events & Webcasts Investor Events & Webcasts
    • Investor News Investor News
    • Investor Calendar Investor Calendar
    • The Fully Networked Economy The Fully Networked Economy
  • Contact Investor Relations Contact Investor Relations
Careers
  • Overview Overview
  • Career AreasCareer Areas Career Areas
    • Overview Overview
    • Corporate Corporate
    • Customer Support Customer Support
    • Cybersecurity Cybersecurity
    • Field Operations & Technicians Field Operations & Technicians
    • Marketing Marketing
    • Retail Retail
    • Sales Sales
    • Technology Technology
  • Benefits Benefits
  • Culture & Diversity Culture & Diversity
  • How We Hire How We Hire
  • Stay Connected Stay Connected
  • Campus Campus
  • MilitaryMilitary Military
    • Overview Overview
    • Military FAQs Military FAQs
  • Careers Blog Careers Blog
  • LocationsLocations Locations
    • Overview Overview
    • APAC APAC
    • EMEA EMEA
    • North America North America
  • FAQs FAQs
  • Search Jobs Search Jobs
  1. About
English

Respuesta de Verizon al COVID-19

Leer versión actualizada

Tus preguntas. Nuestras respuestas.

    Del escritorio de Hans Vestberg, Director General de Verizon

    La respuesta mundial al coronavirus (COVID-19) está evolucionando rápidamente. Nuestros clientes, ya sean personal de emergencia, maestros, estudiantes, familias, hospitales, agencias gubernamentales o la sociedad en general, confían en nosotros para mantenerse conectados. Por lo tanto, es primordial equilibrar la seguridad de nuestros empleados con la necesidad de seguir apoyando los servicios e infraestructura críticas.

    Verizon está enfocada en soluciones de tecnología y conectividad para las personas que brindan servicio a todos nosotros durante esta pandemia: nuestro personal de emergencia, agencias de salud pública y agencias gubernamentales federales, estatales y locales. Hemos dado al personal de emergencia acceso prioritario a nuestra red para que puedan realizar la labor necesaria para mantenernos a todos sanos y salvos.

    Como un empleador importante, se nos está exhortando a todos a practicar el distanciamiento social para frenar la propagación y aplanar la curva durante esta pandemia. Con ese fin, hemos implementado una estrategia de trabajo desde casa para la mayoría de nuestra fuerza laboral, limitando los trabajadores de campo a sólo el personal esencial que se necesita para mantener a nuestra comunidad global conectada.

    Para una mayor precaución y para balancear la seguridad de nuestros empleados con las necesidades críticas de nuestros clientes, hemos reducido el horario y el número de tiendas de Verizon abiertas y todas las tiendas estarán cerradas los domingos. Nuestros clientes pueden seguir obteniendo asistencia y los servicios que necesiten las 24 horas del día, los 7 días de la semana, visitando verizonwireless.com/support/ o usando My Verizon app. 

    Sabemos que es un momento difícil y para aliviar el impacto que algunos de nuestros clientes pueden experimentar, a principios de esta semana anunciamos que, hasta el 13 de mayo, no cobraremos cargos por pago atrasado a nuestros clientes residenciales ni de pequeñas empresas debido a las circunstancias económicas relacionadas con el coronavirus. Y no suspenderemos el servicio de ningún cliente residencial o pequeña empresa debido a su imposibilidad de pagar sus facturas por las dificultades causadas por el coronavirus. 

    Además, para ayudar a las pequeñas empresas que son el alma de nuestra sociedad, hemos lanzado Pay it Forward Live, una serie semanal de entretenimiento en streaming los martes y jueves por la noche a las 8 p.m. hora del Este en apoyo a las pequeñas empresas afectadas por COVID-19. Los eventos serán transmitidos en @verizon en Twitter y por Yahoo Entertainment.

    Seguiremos abordando estos y otros asuntos críticos de la pandemia que afectan a nuestros empleados, clientes y a la sociedad. También debes saber que nuestras redes y nuestro personal están listos para servir a nuestros clientes en el trabajo, el hogar y de forma remota, incluyendo al personal de emergencia y a aquellos que protegen al público, cuando la necesidad de conectividad es más crítica.

    Hans

    Accessibility Resource CenterSkip to main content
    Services & Solutions
    • Home Services
    • Mobile Plans
    • Small and Medium Business
    • Enterprise Solutions
    • Verizon Connect
    • Public Sector
    • Partner Solutions
    Support
    • Mobile Online Support
    • Home Online Support
    • Contact Customer Support
    • Sign in to your Account
    • Store Locator
    Network Technologies
    • 4G LTE
    • 5G
    • Fiber Optics
    • Multi Edge Compute (MEC)
    Innovation
    • 5G Labs
    • 5G First Responder Lab
    • Verizon Ventures
    • Thingspace
    • 5G Future Forum
    • "The Network" Thought Leadership
    Ad and Content Platforms
    • Verizon Digital Media Services
    • Verizon Media Advertising Solutions
    • Verizon Media Platform Solutions
    • Yahoo
    • Techcrunch
    • Engadget
    • RYOT
    • Aol.
    • Huffpost
    • Build
    • Makers
    • Autoblog
    • In the know
    Follow Careers
    facebook-officialtwitteryou-tubeinstagramlinkedln
    Follow Verizon News
    twitterinstagram
    Follow Inside Verizon
    facebook-officialtwitterinstagram
    Follow Customer Support
    facebook-officialtwitter
    Verizon Logo
    • ©2021 Verizon
    • Privacy Policy
    • Do Not Sell My Personal Information
    • Terms & Conditions
    • Accessibility
    • Open Internet
    • Important Consumer Information
    • About Our Ads
    • Site Map