Accessibility Resource CenterSkip to main content
About UsCareers
Support
Our Company
  • Our Company Overview
  • Who We Are Who We Are
    • Overview
    • Our Culture
    • History and Timeline
    • Headquarters & Contact Info
    • Verizon Fact Sheet
    • Leadership
  • What We Do What We Do
    • Overview
    • 5G
    • Innovation Labs
    • 4G LTE
    • Broadband & Fiber
    • Internet of Things
    • Managed Security
    • Verizon Ventures
  • How We Operate How We Operate
    • Overview
    • Code of Conduct
    • Management Governance
    • Open Internet
    • Policies
    • Retiree Information
    • State Government Affairs
 
News
  • News Center News Center
    • News Center
    • Networks & Platforms
    • Products & Plans
    • Responsible Business
    • Financial
    • Public Safety
    • Noticias
  • News Releases News Releases
    • News Releases
    • Media Contacts
    • B-roll and images
    • RSS Feeds
    • Emergency resource center
    • Verizon Fact Sheet
 
Responsibility
  • Responsibility Overview Responsibility Overview
    • Responsible Business Report
  • Digital Inclusion Digital Inclusion
    • Overview
    • Verizon Innovative Learning
    • Verizon Innovative Learning HQ
    • Small Business Program
  • Environmental Responsibility Environmental Responsibility
    • Disaster Resilience
  • Human Prosperity Human Prosperity
    • Overview
    • Reskilling Program
    • Employee Volunteers
  • Sharing our Success Sharing our Success
    • Overview
    • Giving and Grants
    • Employee Giving
  • Product Responsibility Product Responsibility
    • Overview
    • Accessibility
    • Account Security
    • Privacy Policy
  • Parenting in a Digital World Parenting in a Digital World
    • Overview
    • Digital Parenting 101
    • Young children 3-8
    • Preteens 9-12
    • Teenagers 13-18
    • By topic
    • Meet the editorial team
 
Investors
  • Investor Relations overview
  • Financial Reporting Financial Reporting
    • Overview
    • SEC Filings
    • Annual Reports
    • Quarterly Earnings
    • Stock Information
    • Dividend History
    • Tax Information
    • Fixed Income
    • Asset-backed Securitization
  • Corporate Governance Corporate Governance
    • Overview
    • Board of Directors
    • Board Committees
  • Shareowner Services Shareowner Services
    • Overview
    • Cost Basis Calculator
    • Shareowner FAQs
  • Responsible Business Reporting Responsible Business Reporting
    • Overview
  • News & Events News & Events
    • Investor Events & Webcasts
    • Investor News
    • Investor Calendar
    • Email Alerts
  • Contact Investor Relations
 
Support
About UsCareers
end of navigation menu
  1. About
  2. News
  3. Products & Plans
  4. Mobile Plans & Devices
  5. Verizon brings more joy and less stress to your holiday shopping experience
News Center
  1. Menu
    All News
    Networks & Platforms
    Products & Plans
    Responsible Business
    Public Safety
    Financial
    Noticias
    News Releases
    Media Contacts
    B-roll and images
    Verizon Fact Sheet
    RSS Feeds
    Emergency Resources
    Cable Facts
11/21/2024|Products & Plans|Mobile Plans & Devices

Verizon brings more joy and less stress to your holiday shopping experience

Media contact
Marnie Baddock
marnie.baddock@verizon.com

GenAI-powered tools and customer-friendly services make holiday shopping effortless

Español
How GenAI is helping improve the customer experience

NEW YORK - Verizon is taking some of the pressure off of the holidays this year. With GenAI tools and more customer-friendly services, we're making your shopping experience more personalized and easier than ever, so you can spend less time stressing and more time celebrating. Here’s how:

A Verizon retail store in your pocket

The new and improved myVerizon app puts an entire Verizon retail store in your pocket. Say goodbye to endless scrolling and confusing menus; the new myVerizon app delivers everything you need in seconds, with a streamlined interface and access to all the coolest new tech, the best deals and the info you need, without ever leaving your couch. More than half of Verizon customer accounts are already using it an average of 2-3 times per month to purchase the best devices, the hottest accessories or get questions answered. It’s super simple and available 24/7, for whenever the urge strikes.

Your Own Personal Research Assistant

Our customer care representatives have a secret weapon this holiday season: Verizon’s Personal Research Assistant. This technology analyzes thousands of resources to deliver personalized information in record time, meaning faster, more accurate answers to your questions and time savings (when Personal Research Assistant is used it’s shaving off around 30 seconds from call times already and getting smarter every day).

Your own Personal Shopper and Problem Solver

Verizon’s Personal Shopper and Problem Solver helps our frontline teams anticipate customer needs and provide fast, accurate solutions. With Personal Shopper and Problem Solver working in the background, we've reduced transaction times in our retail stores and on the phone by roughly three minutes, so customers can get what they need faster and get back to their holiday cheer.

“Customers want personalized experiences, and we’ve been able to create those for them by putting our GenAI tools to work. These experiences, combined with savings they can’t get anywhere else, should make holiday shopping stress-free. This way, our customers can focus on other things, like spending time with family and loved ones,”  said Sowmynarayan Sampath, CEO of Verizon’s consumer unit.

“Our decade-long AI journey elevates the shopping experience while also empowering the Verizon team with tools to better serve our customers,” said Brian Higgins, Chief Customer Experience Officer, Verizon Consumer. “We’ve been able to scale these tools quickly to our frontline representatives to provide a more positive and personalized customer experience.”

But wait, there’s more - Verizon offers so many ways to make holiday shopping a breeze, including:

  • Express Lockers. Need a new device? Order online and use our express lockers to get it on the same day.
  • Pro on the Go. Enjoy same day delivery and expert setup right to your door when you shop online or through the myVerizon app.
  • The best Holiday Offers. We’ve got you covered with the best selection of tech, streaming services and other perks from the hottest brands. More joy, less stress with Verizon being your one-stop shop for all.
Tags:
Holiday

Whether you are raising a concern or have only a question, we want you to know it’s important to us. You are about to visit a third-party website, and the information you provide will be submitted directly to Verizon Ethics. If you have any questions about how the information you share will be used, please view our Ethics Privacy Notice.

Proceed
Services & Solutions
  • Verizon.com
  • Mobile Plans
  • Mobile Devices
  • Home Services
  • Small and Medium Business
  • Enterprise Solutions
  • Verizon Connect
  • Public Sector
  • Partner Solutions
Support
  • Mobile Online Support
  • Home Online Support
  • Contact Customer Support
  • Sign in to your Account
  • Store Locator
  • Account Security & Fraud Claims
  • Accessibility
Innovation
  • Innovation Labs
  • Verizon Ventures
Network Technologies
  • 4G LTE
  • 5G
  • Fiber Optics
  • Multi-Access Edge Compute (MEC)
Careers
  • Welcome to the #VTeamLife
  • Life at Verizon
  • Culture & Diversity
  • Search Open Roles
  • Careers Site Map
Follow Verizon News
  • twitter
  • instagram
Follow Inside Verizon
  • twitter
  • instagram
Follow Verizon Careers
  • linkedin
  • twitter
  • instagram
Follow Customer Support
  • facebook-official
  • twitter
Follow VerizonGreen
  • twitter
  • Privacy Policy
  • California Privacy Notice
  • Health Privacy Notice
  • Your Privacy Choices
  • Terms & Conditions
  • Accessibility
  • Open Internet
  • Important Consumer Information
  • About Our Ads
  • Site Map
© 2025 Verizon