May 23, 2005
Dear Customer:
MCI and its merger partner Verizon would like to take this opportunity to thank you for
your understanding and support over the last few months. As you may know, we are moving forward with, and are in the process of, obtaining regulatory and shareholder approvals for
our transaction. We hope this process can be completed by year end. Until then, customer satisfaction remains our number one priority; so you can be assured that MCI will continue to provide you with the superior products, services, and solutions that you have come to expect.
Working together, we hope to deliver the benefits of a Verizon/MCI merger to you as quickly as possible. Verizon's extensive local wireline network resources and best-in-class national wireless network combined with MCI's global network, world-class Enterprise capabilities, and Internet backbone promise to accelerate the delivery of next-generation services while expanding our portfolio to better serve all of our customers' needs.
After the merger, the company will be financially strong and will continue its commitment to meet large business and government customers' requirements for reliability and innovation at
a fair price. Verizon/MCI plans to invest in our combined infrastructure and in new products and services to better address your mission-critical communications requirements. In fact, we plan to invest $1 billion to $1.5 billion in expense and $2 billion in capital during the first three years after the merger to maintain and upgrade our network and system capabilities.
We truly believe a combined Verizon/MCI will achieve operating efficiencies that will result
in enhanced customer satisfaction and an improved customer value proposition. A combined Verizon/MCI will have sufficient cash flow and financial capacity to sustain rapid deployment of wireline and wireless broadband networks and services to provide you with the capabilities you demand to remain competitive in the future.
Both MCI and Verizon are committed to a smooth and seamless transition. We will continue
to communicate and keep you informed as we move through our merger process.
On behalf of Verizon and MCI, we assure you that our long-term commitment to you remains steadfast. We look forward to meeting your needs, to creating services of value for you, and to earning your continued business and confidence.
Sincerely,
 Michael D. Capellas |  Ivan G. Seidenberg |
