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We’re here.
And we’re ready.

Verizon understands the need to stay connected, especially in difficult times. Learn about how we’re responding to COVID-19.

Your questions. Our answers.

  • Consumers

    Answers on what we're doing to help you and your family stay connected during this difficult and stressful time.

  • Business

    Answers to how we're helping businesses adapt to the temporary new normal.

  • Network

    Answers on how our networks continue to perform well because they were built to meet shifting consumer demands.

  • Public safety & education

    Answers on how we are providing mission-critical connectivity and tech for first responders, healthcare workers, schools and government agencies.

For our employees.

  • A letter from Christy Pambianchi

    Read a personal note to all V-teamers  from Christy Pambianchi, Chief Human Resources Officer.

  • Get the latest update from leadership.

    We provide our employees with daily updates on the impacts of COVID-19 in our workplace.

  • Access health & safety info.

    Find employee information about response plans, policy changes, technical support and job safety.

  • Inside Verizon

    Read articles about our employees and access the latest and past Up To Speed webcasts.

From the desk of
Verizon CEO Hans Vestberg.

The world’s coronavirus (COVID-19) response is evolving swiftly. Our customers - whether they’re first responders, teachers, students, families, hospitals, government agencies or society at-large - rely on us to keep them connected. Therefore balancing our employees’ safety against the need to continue to support critical services and infrastructure is paramount.

Verizon is focused on technology and connectivity solutions for the people who are serving all of us during this pandemic -- our first responders, public health agencies, and federal, state and local government. We’ve given these first responders priority access to our network so they can do the jobs required to keep us all healthy and safe.

As a major employer, during this pandemic we are all being encouraged to practice social distancing to slow down the spread and flatten the curve. To that end, we’ve implemented a work-from-home strategy for the majority of our workforce, limiting those in the field to only the essential workers needed to keep our global community connected.

Out of an abundance of caution and to balance the safety of our employees with the critical needs of our customers, we’ve reduced hours and number of Verizon stores open and closed all locations on Sundays. Our customers can still get the support and services they need 24/7 by visiting or using the MyVerizon app.


We know this is a difficult time and to alleviate the impact that some of our customers may experience, earlier this week we announced that until May 13, we will waive late fees our residential or small business customers may incur because of the economic circumstances related to the coronavirus. And we will not terminate service to any of our residential or small business customers because of their inability to pay their bills due to hardships caused by the coronavirus.

Additionally, to help small businesses who are the lifeblood of our society, we’ve launched Pay it Forward Live, a weekly streaming entertainment series on Tuesday and Thursday evenings at 8 p.m. EST in support of small businesses affected by COVID-19 8:00 p.m. Events will be streamed on Twitter @verizon and Yahoo Entertainment.

We will continue to address these and other critical pandemic issues impacting our employees, customers and society. You should also know that our networks and our people stand ready to serve our customers at work, at home and remotely—including first responders and those protecting the public—when critical connectivity is needed most.


A trusted source for
coronavirus news.


During a time of crisis, it is more important than ever that our customers can rely on news and content they trust. Yahoo News has created a coronavirus hub page that aggregates the latest news about the pandemic in the U.S. and around the world.