PumpCon AirLogic: Better Customer Service Thanks to Verizon

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Serving the entire country from its Arkansas location, the PumpCon AirLogic division of Des Moines, IA based Electric Pump is using home grown software and wireless technology to be in two locations at the same time.

PumpCon has been a leader in the water and wastewater industry since 1973, and in 2004 was bought by one of its larger customers, Electric Pump, which has been in business for more than 50 years. Using Electric Pump's products and software, PumpCon can accomplish a variety of essential tasks, such as:

  • Monitoring and controlling remote pumps, aeration equipment and other system components.
  • Automatically sending critical system malfunction alerts to operation personnel.
  • Measuring and monitoring equipment status and flow totals.
  • Monitoring wet well levels.
  • Creating simple customer Web-based solutions.

These are a few of the things this company can do with the help of Verizon Wireless.

James at PumpCon AirLogic shared: “Since switching to Verizon, we have received better service, which allows us to better serve our customers. When we first started getting set up, everything went smoothly. The combination of the software and wireless makes it easier and more flexible to deploy, more adaptable on the fly and there are just an awful lot of reasons this is better.”

Being in the business so long, they have seen communications change. Prior to switching to wireless service, the water and wastewater industry was using expensive auto dialers that utilize landline connections.

Now, by use of PumpCon AirLogic systems over reliable Verizon connections, the company has the ability to view data from remote locations using a PC, tablet or smartphone. While employees can’t physically be in every place, using their own software and wireless service, they can now be in two places at once.

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