Building the future

2017 Corporate Responsibility Report

Building the future
Strategy

Building
abilities
Humanability

Building security
Product Responsibility

Building sustainability
Environment

Building together
V Team

Building
partnerships
Supply Chain

Building accountability
Governance

ESG Data Center

Economic Impact 2015 2016 2017
Capital Investment
(in billions)
17.8 17.1 17.2
Cash paid for income taxes (net of amounts refunded)
(in billions)
8.4 12.6 7.4
Purchases from diverse suppliers 4.25 4.8 5.0
Cash dividends paid to shareowners
(in billions)
8.5 9.3 9.5
Pension and other benefit payments
(in billions)
2.3 2.3 3
Social Impact 2015 2016 2017
Verizon Innovative Learning schools
Participating schools 8 21 73
Participating students 22,070 28,662 43,683
Participating teachers 1,457 2,582 2,538
Percent of students eligible to receive free or reduced-cost lunch 65 78
Employees serving as STEM mentors 1,400
Disaster Response
Disaster recovery efforts donation $16.1 Million
Employee Volunteerism
Volunteer hours by Verizon employees in support of nonprofits 387,719 242,540 181,262
Amount donated by Verizon employees to schools and nonprofits Nearly $9.6 million $9.4 million $8,596,675
Amount donated through Verizon's Matching Gifts program Nearly 11.0 million $9.6 million $9,210,117
Number of phones collected and converted to resources to support survivors 573,445 579,605
Mobile phones with voice and text-messaging service
donated for use by survivors
12,435 11,351
Cash grants to nonprofits that support domestic violence prevention Nearly $7 million $8 million $7.6 million
Environmental Impact 2015 2016 2017
Energy
Scope 1 emissions
(CO2e metric tons)
445,704 372,496
Scope 2 emissions
(CO2e metric tons)
5,529,153 5,259,727
Total Scope 1&2 emissions
(CO2e metric tons)
5,974,857 5,632,222
Scope 3 emissions*
(CO2e metric tons)
43,333 91,365
Emissions Profile
Electricity and other indirect sources
(CO2e metric tons)
5,529,153 5,259,727
Vehicle fuels
(CO2e metric tons)
295,334 241,942
Building and other fuels
(CO2e metric tons)
150,370 130,554
Efficient mobility
Verizon charging locations with EV charging stations 16 36 49
Fleet fuel consumption
(1000 gallons)
32,080 25,513 23,919
Renewable Energy & Efficiency
Green energy used to power our operations over the past six years 24MW 24MW 20MW
LEED-certified stores 289 320 354
ENERGY STAR-certified buildings, including retail stores, offices and distribution centers 189 221 254
Recycling
Pounds of network equipment and office materials recycled 98 million+ 67 million+ 76.9 million
Pounds of e-waste collected at recycling rallies since 2009 2.5 million 3.2 million
Pounds of e-waste collected at recycling rallies 264,702 308,771 741,731
–Number of recycling rallies 42 50 49
Percentage of returned customer devices that were repurposed, reused or recycled 100% >90% 100%
Percentage of returned accessories that were repurposed, reused or recycled 100%
Recycled Materials
Lead acid batteries 8,529,686 6,285,022 7,703,466
Other batteries 98,852 77,039 59,297
Paper/cardboard 11,948,840 42,078 85,595
Telecom equipment 32,225,373 22,536,090 30,401,462
Municipal recycling 45,558,000 38,832,400 38,243,200
International Telecoms equipment* 454,099
Grand total 98,360,751 67,772,629 76,947,119
Water
Water usage reduction from 2014 baseline 203.2 million
Green Team
2017 Green Team membership 21,865 20,226 24,920
Countries and territories served by Verizon and Verizon Green Team members 29 30 35
Green Team events held in 2017 180 221 251
Workforce 2015 2016 2017
Ethnicity
American Indian/Alaskan Native
(% of total workforce)
0.5% 0.4% 0.5%
Asian
(% of total workforce)
6.8% 7.2% 8.6%
Native Hawaiian/Pacific Islander
(% of total workforce)
0.3% 0.3% 0.3%
Black/African American
(% of total workforce)
19.3% 19.8% 19.0%
Hispanic/Latino
(% of total workforce)
11.2% 10.6% 10.4%
Two or more races
(% of total workforce)
2.2% 2.3% 2.3%
White
(% of total workforce)
59.7% 59.4% 58.9%
Total U.S.
(% of total workforce)
93.1% 91.2% 89.5%
International Telecoms equipment*
(% of total workforce)
6.9% 8.8% 10.5%
Gender
US Employee Profile by Gender
Percentage of total workforce
(male)
52.8% 64.0% 65.5%
Percentage of total workforce
(female)
47.2% 36.0% 34.5%
International employee profile by gender
Percentage of total workforce
(male)
75.0% 73.8% 69.8%
Percentage of total workforce
(female)
25.0% 26.2% 30.2%
Gender Worldwide
Percentage of total workforce
(male)
64.3% 64.8% 65.9%
Percentage of total workforce
(female)
35.7% 35.2% 34.1%
Minorities
Percentage of ethnic minorities in total US senior management base 23.4% 27.9% 26.9%
Percentage of women in US senior management (VP and above) 29.2% 29.6% 29.7%
Percentage of minority or women Board members 58%
Veterans
Number of veteran employees Nearly 12,000 10,000+ 9500+
Employee growth & development
Learning and Development
Amount invested in learning and development initiatives for our employees $237 million $239.8 million
Training hours completed by V Teamers 6.2 million 5.5 million
Number of learning experiences that employees have access to 17.3 thousand 18.1 thousand
Average annual hours of training per team member 50.7 40.3 35.3
Tuition assistance
Verizon funding for tuition assistance $94.1 million $82.1 million $77.0 million
Number of team members that took advantage of tuition assistance 22,585 19,803 19,388
Health & wellness
Beneficiaries covered 670,000+ 616,000+ nearly 600,000
Safety
Occupational injuries and illness rate 1.32 per 100 employees 1.23 per 100 employees 1.30 per 100 employees

*Note: International Telecoms Equipment is new data available in 2017