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Sustainability Accounting Standards Board (SASB) index

This marks the first time that Verizon is reporting our environmental, social and governance performance with reference to the Sustainability Accounting Standards Board (SASB) framework. This report outlines how our existing disclosures align with the recommended metrics for the SASB Telecommunications Services standard. We do not currently disclose all metrics included in the standard, but we will continue to evaluate them in the future. All data is as of or for the year ended December 31, 2019, unless otherwise noted.1

Activity metrics

The SASB standard calls for us to report the number of wireless subscribers, wireline subscribers and broadband subscribers. Consistent with the disclosures we provide in our annual and quarterly reports filed with the SEC (SEC reports), we are reporting the number of connections for each of these categories because these are key indicators that we use to evaluate our operating performance from period to period.

Activity metrics SASB code Metric Response or comment
Activity metrics:   SASB code: TC-TL-000.A Metric: Number of wireless retail connections2 Response or comment:
94,544,000 Consumer
25,217,000 Business
Activity metrics:   SASB code: TC-TL-000.B Metric: Number of voice connections3 Response or comment:
5,754,000 Consumer
4,959,000 Business
Activity metrics:   SASB code: TC-TL-000.C Metric: Number of broadband connections4 Response or comment:
6,467,000 Consumer
489,000 Business
Activity metrics:   SASB code: TC-TL-000.D Metric: Network traffic in petabytes Response or comment:
154,568 petabytes

Accounting metrics

Topic SASB code Metric Response or comment
Environmental
footprint of operations
SASB code: TC-TL-130a.1 Metric: Total energy consumed in gigajoules Response or comment 42,609,766 GJ
For more information, see Our emissions by scope.
Percentage grid electricity 85%
Percentage renewable energy Immaterial
For more information, see Renewable energy: New goals drive progress.
Data privacy SASB code: TC-TL-220a.1 Metric: Description of policies and practices relating to behavioral advertising and customer privacy Response or comment Privacy and data protection
Privacy Policy
SASB code: TC-TL-220a.2 Metric: Number of customers whose information is used for secondary purposes Response or comment Verizon does not calculate and report a metric on the bases specified in the standard. Verizon’s Privacy Policy describes the information we collect from our customers and how we use it.
SASB code: TC-TL-220a.3 Metric: Total amount of monetary losses as a result of legal proceedings associated with privacy Response or comment Verizon discloses all material legal proceedings in our SEC reports. In 2019, we did not disclose any monetary losses as a result of legal proceedings associated with privacy.
SASB code: TC-TL-220a.4 Metric:
  1. Number of law enforcement requests for customer information
  2. Number of customers whose information was requested
  3. Percentage resulting in disclosure
Response or comment Since 2013, Verizon has published a Transparency Report, updated every six months, which presents comparable metrics5 relating to the number of demands we receive from law enforcement in the United States and other countries where we do business.
Data security SASB code: TC-TL-230a.1 Metric:
  1. Number of data breaches
  2. Percentage involving personally identifiable information
  3. Number of customers affected
Response or comment Except as required by law, Verizon does not report this information.
SASB code: TC-TL-230a.2 Metric: Description of approach to identifying and addressing data security risks, including use of third-party cybersecurity standards Response or comment Cybersecurity
Product end-of life management SASB code: TC-TL-440a.1 Metric:
  1. Materials recovered through take-back programs in metric tons
  2. Percentage of recovered materials that were (a) reused, (b) recycled and (c) landfilled
Response or comment Verizon recycled 44,105,739 pounds of e-waste in 2019. E-waste was collected from our customers through product take-back programs, from our employees and community members through public recycling rallies, and from our operations through internal waste management programs.

Verizon reports this data by weight, not percentage.
For more information on our operational recycling programs, see E-waste: Expanding recycling and reuse.
Competitive behavior & open internet
SASB code: TC-TL-520a.1 Metric: Total amount of monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations Response or comment Verizon discloses all material legal proceedings in our SEC reports. In 2019, we did not disclose any monetary losses as a result of legal proceedings associated with anti-competitive behavior regulations.
SASB code: TC-TL-520a.2 Metric: Average actual sustained download speed in Megabits per second (Mbps) of (a) owned and commercially-associated content and (b) non-associated content Response or comment Verizon does not measure download speeds on the bases specified in the standard (i.e., owned and commercially associated content versus non-associated content).
SASB code: TC-TL-520a.3 Metric: Description of risks and opportunities associated with net neutrality, paid peering, zero rating and related practices Response or comment Open internet
Please see Verizon’s SEC reports for our disclosures relating to the risks and opportunities associated with laws and regulations addressing net neutrality.

Verizon’s Interconnection Policy for Internet Networks establishes separate requirements for each of our three regional internet networks, with the requirements scaled for each network. We also will consider requests for settlement-free interconnection on a national level or in other regions of the world, with the same guiding principles and with appropriately scaled interconnection requirements.
Managing systemic risks from technology disruptions SASB code: TC-TL-550a.1 Metric:
  1. System average interruption frequency per customer as the average number of disruptions per customer
  2. Customer average interruption duration as the average number of hours per customer
Response or comment Verizon does not currently calculate and report metrics relating to the frequency and duration of system interruptions in the manner specified by the standard.
SASB code: TC-TL-550a.2 Metric: Discussion of systems to provide unimpeded service during service interruptions Response or comment Network resiliency
For more information on how Verizon manages business continuity risk, see our 2019 TCFD Report.
  • 1The inclusion of information in this report should not be construed as a characterization regarding the materiality or financial impact of that information. Please see our Annual Report on Form 10-K for the year ended December 31, 2019, and other publicly filed documents, which are available at https://www.verizon.com/about/investors/.
  • 2Wireless retail connections are retail customer device postpaid and prepaid connections as of the end of the period. Prepaid connections apply to the Consumer segment only. Retail connections under an account may include those from smartphones and basic phones, as well as tablets and other internet devices, including wearables and retail IoT devices.
  • 3Voice connections are the total number of traditional switched access lines in service and Fios digital voice connections as of the end of the period.
  • 4Broadband connections are the total number of connections to the internet using Digital Subscriber Line (DSL) and Fios Internet services as of the end of the period.
  • 5In Verizon’s Transparency Report, the number of customers whose information was requested is only reported for subpoenas in 2019. The data is reported as the number of customer identifiers requested, which are referred to as “selectors.” Verizon Media publishes a separate report regarding law enforcement requests.