Verizon Online Terms of Service for Verizon Internet and Value Added Services
THESE TERMS AND CONDITIONS CONTAIN IMPORTANT INFORMATION REGARDING YOUR RIGHTS AND OBLIGATIONS, AND OURS, IN CONNECTION WITH YOUR USE OF VERIZON ONLINE'S SERVICES.
PLEASE READ THEM CAREFULLY
The following terms apply to all Services (as defined below):
1. Services and Definitions. The term "Service" shall mean any Verizon Internet access service based on digital subscriber loop (DSL) technology including services marketed under the Basic Internet, Business Internet or DSL name with or without local service (collectively "Basic Internet Service"), any Verizon Internet access service delivered over a fiber optic transmission facility including services marketed as Verizon Fios Internet Service ("Fios Service") and the "Value Added Services" which may be made available to you for a separate charge or included with your Basic Internet Service or Fios Service as set forth in Attachment A hereto. If a Value Added Service is included with Basic Internet Service, Fios Service or, for example, with the rental of a particular router, and you cancel your Basic Internet Service, Fios Service or router rental, then you will no longer be entitled to receive the Value Added Service that had been so included and Verizon can terminate the Value Added Service, including without limitation deleting any data or software associated with the Value Added Service. The Service includes all Software (as defined in this Agreement), Content, domain name server (DNS), and related services (including functionality that enables the delivery of Verizon messages to your internet browser), Verizon Web Sites and such other Verizon products or services as you may subscribe to with Verizon. The Service shall also include any software or hardware that we provide you in connection with the Service to which you have subscribed and any sub- or secondary accounts associated with a primary account. "Content" shall mean content provided by Verizon or its third party licensors, providers or suppliers and accessible on the Service, including without limitation images, photographs, animations, video, audio, music, and text, with the exception of content uploaded by and stored on behalf of users. "Verizon Web Site(s)" mean the sites located at verizon.com/business and business.verizon.com which are comprised of various web pages, tools, information, software, Content, and features operated by Verizon. "Bundled Service(s)" means a combination or "bundle" of Basic Internet Service or Fios Service with one or more other eligible Verizon services, including but not limited to Verizon Fios TV and voice telephone service. "Equipment" means the modem, router and/or other equipment provided by Verizon for use with the Service. For the avoidance of doubt, the term "Equipment" shall include any router provided to you by Verizon that is either rented by you or otherwise required to be returned to Verizon upon termination or cancellation of Service, but shall not include any router that you purchase from Verizon or a third party, or any device that has been designated by us as "Retired." The term "Retired" designates Fios devices, including routers, that may have originally been provided by Verizon, but are no longer subject to return to us. A list of Retired devices can be found at verizon.com/bizretired.
2 Term; Changes to Service.
a. Term and Termination. This Agreement shall be effective upon your acceptance of this Agreement, as provided above, and shall continue until you or we terminate this Agreement as permitted herein. If you subscribe to a plan with a minimum term commitment (a "Term Plan"), you agree to maintain your Service or Bundled Service for the duration of that Term Plan, including any renewal Terms, if applicable. Your Term Plan begins on the later of: (a) the date you change your existing Service plan to a Term Plan; or (b) the date provisioning of your Service is complete ("Service Ready Date"), which will be the due date established by Verizon (after the Equipment has been delivered) if you are self-installing the Service; for Bundled Services, your Term Plan begins once all Bundled Services have been provisioned. You will begin receiving any Term Plan or other discount associated with a Bundled Service plan once all Bundled Services have been provisioned. Depending on the plan selected, your Term Plan will either expire at the end of the initial minimum term commitment period or will automatically renew for the same number of months as the initial minimum term commitment period (a "renewal Term"). If a Term Plan expires, your Service will continue and automatically convert to month-to-month rates that may be higher than Term rates. If you subscribe to a Term Plan with automatic renewals, your Term Plan will renew after each initial and renewal Term at then-current Term rates unless you or we cancel the renewal by contacting the other within the 30 day period before or the 60 day period after the renewal date. When you select a Term Plan, the monthly rates, minimum term periods, renewal terms, early termination fee and other terms of that plan will also apply and become part of this Agreement. In the event you change Service or Bundled Service plans, your monthly rate and term commitment may change (depending on the plan you select); otherwise, the terms of this Agreement will remain in effect unless otherwise provided. We reserve the right to terminate the Service (or any part thereof) in the event we cease to offer the Service generally or to your location. If we cease offering the Service (or any part thereof), we will give you at least thirty (30) days advance notice.
b. Changes to Service. We reserve the right to change the Service (or any part thereof), at any time with or without notice to you. If such a change materially and adversely affects your use of the Service, and we cannot reasonably mitigate the impact, then, as your sole and exclusive remedy, you may terminate the Service without further obligation.
c. Changes to Local Voice Telephone Service. If you change or discontinue your local telephone service, we may in our discretion either terminate your Service or continue to provide Service without Verizon local voice service at the then-current rates, terms and conditions applicable to your new Service plan, and you agree to pay any new or higher monthly fee that may apply to your new Service plan. If we elect to terminate your Service under this Section 2 (c) then we reserve the right to charge any applicable early termination fees and to apply the Equipment return terms set forth in this Agreement.
d. Move/Down-grade/Up-grade Order Change Activities and Associated Fees. You may down-grade speed connections within your selected Service plan or, subject to facilities availability, move your existing Service or phone line to another qualified Service or phone line for no additional charge; your Term Plan will not be altered as a result of such change order activity. In the event you up-grade to a Bundled Service plan, a new term commitment (depending on the plan you select) will apply starting on the effective date of your new Bundled Service plan. In the event you up-grade speed connections within your selected Service plan, additional charges may apply, subject to the terms and conditions for the new Service plan.
e. Conversion from Basic Internet Service to Fios Service. Service is available on a limited basis based on your service address. Fios Service uses special fiber optic transmission facilities provided by your local Verizon telephone company. When Verizon is able to provision Service utilizing fiber optic technologies, we may in our discretion terminate your Basic Internet Service and cease offering Basic Internet Service to your location. In such case, we will offer you Fios Service at the then applicable rates and terms, which may differ from your previous Basic Internet Service rates and terms. As your sole and exclusive remedy, you may terminate the Service without further obligation.
3. Prices/Billing. For any Service or Bundled Service, we will give you at least thirty (30) calendar days prior notice of a price increase in the manner set forth in Section 8 below or by United State Mail, email to your email address on file with us, or by notice on or with your bill. Prices for Term Plan Services are guaranteed until the expiration or next renewal date of the Term Plan, as applicable, subject to the provisions of this section. A price change shall not apply to a Term Plan until the next renewal date following the notice of the price change. Your continued use of the Service or Bundled Service after a price change is effective constitutes your acceptance of the price change. If you change your Service or Bundled Service or your Term Plan, you agree to pay the applicable monthly fee that may apply to your new Term Plan. You agree to pay all charges associated with the rate plan selected, including but not limited to a) applicable taxes, b) surcharges, c) Federal Universal Service Fund, tax and other recovery fees, d) telephone charges, e) activation fees, f) installation fees, g) setup fees, h) equipment charges, i) technician dispatch fees; j) early termination fees, and k) other non-recurring charges. Notwithstanding the pricing guarantee set forth above, the taxes, fees and other charges detailed in this section a) - d) may vary on a monthly basis; any variation will be reflected in your overall monthly charge. The amounts and what is included in such charges are subject to change. You also agree to pay any additional charges or fees applied to your billing account for any reason, including but not limited to interest and charges due to insufficient credit or insufficient funds. Activation fees, installation fees, setup fees, equipment charges, and other non-recurring charges, if applicable, will be included in your first month's bill. You acknowledge that you may also incur data charges or fees from a wireless or internet service provider (which may be Verizon or a third party) for accessing online services or purchasing products and services through interactive options available through the Service. You are solely responsible for all charges or fees payable to Verizon and third parties, including all applicable taxes, and you are solely responsible for protecting the security of credit card and other personal information provided to third parties in connection with such transactions. Monthly Service and Bundled Service recurring charges will be billed one month in advance. Billing for Service(s) will automatically begin on the Service Ready Date unless you are notified otherwise by Verizon. We may, at our election, waive any fees or charges. You will begin receiving any discount associated with a Bundled Services plan once all Bundled Services have been provisioned. Verizon or its agent will bill you directly, or bill your credit or debit card or your local Verizon telephone bill (where available in selected areas only), as you request and as approved by Verizon. IF YOU ELECT TO BE BILLED FOR YOUR SERVICE ON YOUR CREDIT OR DEBIT CARD, VERIZON WILL CONTINUE TO BILL THE CARD UNTIL YOU TELL US TO CANCEL SUCH BILLING, AND YOU ALSO AGREE THAT VERIZON MAY RECEIVE UPDATED CARD INFORMATION FROM YOUR CARD ISSUER. IF YOU ELECT TO BE BILLED FOR YOUR SERVICE ON YOUR VERIZON PHONE BILL, BY USING THE SERVICES YOU AGREE TO HAVE VERIZON CHARGES INCLUDED ON YOUR PHONE BILL. IF YOU SUBSCRIBE TO A BUNDLED SERVICE PLAN THAT INCLUDES PHONE SERVICE, THEN ALL OF THE SERVICES INCLUDED IN THE BUNDLED SERVICE PLAN MUST BE BILLED ON YOUR PHONE BILL. If you cancel any component of a Bundled Services plan, the monthly charges for the remaining services on your account will automatically convert to the applicable existing, non-discounted month-to-month service rate. You may only take advantage of one promotional pricing offer during any consecutive twelve-month period. Eligibility for promotional offers may be contingent upon payment of all outstanding Verizon charges. If you enroll in Verizon's Paperless Billing program, you agree to view and pay your bill electronically each month and to promptly update your e-mail address with Verizon if it changes. You will no longer receive a paper bill. Instead, each month you will receive an e-mail notifying you that your bill is available online for viewing and payment at business.verizon.com. You must continue to pay your paper bill until you receive your first e-mail notification that your bill is available online. If your electronic payment is rejected for any reason, Verizon may charge a return item fee (where permissible), cancel your enrollment in the Paperless Billing program and resume sending you paper bills.
4. Payment, Late Fee and Consent Regarding Credit. We will invoice you monthly or on a prepaid basis, as applicable. Payment to Verizon is due upon receipt of invoice and shall be made in U.S. currency. A payment received thirty (30) calendar days or more after the invoice date is considered past due. If your charges are billed by your Verizon local carrier, the Late Fee will be equal to the late payment charge that the local exchange carrier applies. If your charges are not billed by your Verizon local carrier, you agree to pay interest at the rate set forth on your bill (or the maximum interest allowed by law, whichever is less). Verizon may assign unpaid delinquent charges to a collection agency for action. In the event Verizon utilizes a collection agency or takes legal action to recover monies due, you agree to reimburse Verizon for all expenses incurred to recover such monies (including attorney's fees). We may evaluate your credit history before modifying or providing Service. In order to establish an account with us and/or obtain or modify Service, we may obtain a report from a credit agency or exchange information with our affiliates in connection with determining your creditworthiness. If you fail to pay your bill, we may submit a negative credit report to credit reporting agencies which will negatively affect your credit report. You may be given the option to select a prepaid service plan ("Prepaid Service Plan") which will begin on the later of (a) the date of your order, or (b) the date you change to the Prepaid Service Plan. There will be no refunds for Prepaid Service Plans. At the end of any Prepaid Service Plan, you may be given the option to select a new Prepaid Service Plan. If you do not select a new Prepaid Service Plan, your Service will automatically convert to the then then-current month-to-month rate.
5. Refundable Deposit. We may require that you provide us with a refundable deposit, which will be specified at the time of your order ("Subscriber Deposit"). We may also require an additional deposit after activation of the Service if you fail to pay any amounts when due. Within ninety (90) days after termination of your Service, we will return your Subscriber Deposit, less any unpaid amounts due on your account, including any amounts owed for unreturned or damaged Equipment. Amounts held on deposit will not accrue interest except as required by law.
6. Renewal and Cancellation; Money Back Guarantee, and Early Termination Fee.
a. Renewal or Cancellation. Upon expiration or cancellation of the Term Plan, we may continue to provide you with Service on a month-to-month basis, at our then-current monthly price. You may contact us to subscribe to another available Term Plan at then-current Term rates. If you subscribe to an automatic renewal Term Plan, your Term Plan will automatically renew at the end of the initial Term and at the end of each successive renewal Term, at the then-current Term rates, unless you contact us to cancel within 30 days before or 60 days after the renewal date. Verizon will provide you a reminder before each renewal date. If you wish to cancel your Service or renewal, or wish to select another plan, you may do so by calling 1-800-VERIZON (800-837-4966).
b. Money Back Guarantee. If we provide a money-back guarantee ("MBG") for your Service, it will begin when billing for your Service starts. During any applicable MBG period you may cancel the Service and receive a full refund of all monthly charges paid as well as any one-time charges and Equipment charges paid to Verizon (provided you return all Equipment in good working condition). An early termination fee will not apply to Service terminated within a MBG period, if one is provided. A MBG, if applicable, will not apply if you change between or renew service plans. You are limited to a maximum of one MBG per Service type per Service address.
c. Early Termination Fee. Except as otherwise set forth in this Agreement, if Service provided pursuant to a Term Plan is removed or terminated by you (or by us if you breach this Agreement) before you have completed the then-current initial or renewal Term, then you agree to pay Verizon the early termination fee set forth in the pricing plan you have chosen. It is agreed that Verizon's damages, if you cancel your Service, are difficult or impossible to ascertain; therefore, the provisions of this Section are intended to establish liquidated damages in the event of cancellation and are not intended as a penalty. In addition, if you cancel Service after any applicable MBG period, you agree to pay us all Service fees accrued as of the cancellation date.
7. No Warranties. ADVICE OR INFORMATION GIVEN BY VERIZON, ITS REPRESENTATIVES OR ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS SHALL NOT CREATE A WARRANTY. USE OF VERIZON TECHNICAL SUPPORT (INCLUDING SUPPORT PROVIDED BY ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS) IS AT YOUR OWN RISK AND IS NOT WARRANTED. EXCEPT AS OTHERWISE EXPRESSLY PROVIDED HEREIN, VERIZON AND ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS DISCLAIM, WITH RESPECT TO ALL SERVICES, ANY AND ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR ARISING BY COURSE OF PERFORMANCE, DEALING, CUSTOM OR TRADE USAGE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE (EVEN IF WE KNEW OR SHOULD HAVE KNOWN SUCH PURPOSE) AND NONINFRINGEMENT. YOU AGREE THAT THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE BASIS
IN ADDITION, VERIZON AND/OR ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS, AS APPLICABLE, DOES NOT GUARANTEE THAT SERVICE CAN BE PROVISIONED TO YOUR LOCATION, OR THAT PROVISIONING WILL OCCUR ACCORDING TO A SPECIFIED SCHEDULE. THE PROVISIONING AND PERFORMANCE (SPEED) OF THE SERVICE IS SUBJECT TO CIRCUIT OR OTHER NETWORK FACILITY AVAILABILITY AND OTHER FACTORS, INCLUDING WITHOUT LIMITATION, LOOP LENGTH, THE CONDITION OF YOUR TELEPHONE LINE AND WIRING INSIDE YOUR LOCATION, AND COMPUTER/DEVICE CONFIGURATION AND CAPABILITIES AND NETWORK/INTERNET CONGESTION, AMONG OTHER FACTORS. IN THE EVENT YOUR LINE IS NOT PROVISIONED FOR ANY REASON, NEITHER YOU NOR VERIZON SHALL HAVE ANY DUTIES OR OBLIGATIONS UNDER THIS AGREEMENT (OTHER THAN YOUR OBLIGATION TO RETURN ANY VERIZON-PROVIDED EQUIPMENT). VERIZON DOES NOT WARRANT THAT THE SERVICE OR EQUIPMENT PROVIDED BY VERIZON WILL MEET YOUR NEEDS, PERFORM AT A PARTICULAR SPEED, BANDWIDTH OR DATA THROUGHPUT RATE, OR WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR FREE OF VIRUSES, WORMS, DISABLING CODE OR CONDITIONS, OR THE LIKE. VERIZON DOES NOT WARRANT THAT THE SERVICE OR YOUR EQUIPMENT WILL NOT BE NEGATIVELY AFFECTED BY NETWORK-RELATED ACTIVITIES INCLUDING BUT NOT LIMITED TO MODIFICATIONS, UPGRADES, MONITORING, SCANNING OR SIMILAR ACTIVITIES.
8. Your Responsibilities; Notices; Revisions to Terms of Service.
a. Your Responsibilities. You represent that you are eighteen (18) years of age or older, that you have the power and the legal authority to enter into this Agreement, and that the information you supply to us is correct and complete. You acknowledge and agree that you are solely responsible for all use of the Service (including the use of any secondary or sub-accounts associated with a primary account) and the manner in which the Service is used by you or anyone who uses the Service with or without your permission. If you use a wireless router or similar device, you are responsible for securing your wireless network and for any use of the Service via your wireless network by you, your guests or any other third parties. Any use of your Service by you, your guests or other third parties that violates the terms of this Agreement, including the AUP, shall be considered a breach by you and you agree to indemnify and hold harmless Verizon from any losses, damages, or costs resulting from any third-party claim or allegation arising out of or relating to any third party use of your service. You may not resell or rent the Service to third parties or allow third parties to use the Service via wired, wireless or other means for any commercial purpose. For example, and without limitation, you may not provide Internet access to any tenants or any other third parties for a fee or as a service included in rental or other fee payments (such as for temporary office space, at a hotel, at a trailer park or similar); you may not use the Service to provide a web-hosting business; and you may not use the Service to operate a server farm or other data storage business. You may connect multiple computers/devices within a single office or business location to your Service router to access the Service, but only through a single account and an IP address(es) obtained from Verizon, and only for use by you and your Company. Additional User IDs provided for email boxes are not intended for use as dial-up connections. You agree to use the Service only within the United States.
b. Use of the Service and Management of Data, Devices and Software. You understand and agree that you are solely responsible for the protection, storage, backup and security of your and any guest's data, software, devices, computer network and other facilities, as well as your choice of equipment, software and online content; and all other matters related to how you access and use the Service. You acknowledge and agree that the reliability, availability and performance of data or services accessed through the Internet or other services connected or linked to the Service are beyond our control and are not in any way warranted or supported by Verizon or its third party licensors, providers and suppliers. You also agree to provide us or our third party licensors, providers and suppliers with the access and support required to allow us (or them, on our behalf) to implement, maintain and provide the Services. In addition, you agree that your use of the Service and the Internet is solely at your own risk and is subject to all applicable local, state, national and international laws and regulations. YOU AGREE THAT NEITHER VERIZON NOR ITS THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS ARE RESPONSIBLE FOR THE LOSS OF YOUR OR ANY THIRD PARTY DATA OR FOR THE BACK-UP OR RESTORATION OF YOUR OR ANY THIRD PARTY DATA REGARDLESS OF WHETHER THIS DATA IS MAINTAINED ON OUR SERVERS OR YOUR, OR YOUR PERMITTED GUESTS' DEVICE(S). YOU SHOULD ALWAYS BACK-UP ANY IMPORTANT INFORMATION SEPARATELY FROM DATA STORED ON VERIZON'S OR ANY THIRD PARTY'S SERVERS.
c. Verizon Management of Data and Network Performance. We reserve the right to (i) use, copy, display, store, transmit and reformat data transmitted over our network and to distribute such content to multiple Verizon servers for back-up and maintenance purposes; and (ii) block or remove any unlawful content you store on or transmit to or from any Verizon server. We do not guarantee the protection of your content or data located on our servers or transmitted across our network (or other networks) against loss, alteration or improper access. Verizon automatically measures and monitors network performance and the performance of your Internet connection and our network. You agree to permit us to scan network ports, access your computer and equipment and to monitor, adjust and record such data, profiles and settings for the purpose of providing the Service and managing the security and performance of our network. You also consent to Verizon's monitoring of your Internet connection and network performance, and to our accessing and adjusting your computer and equipment settings, as they relate to the Service, Software, or other services, which we may offer from time to time. Verizon reserves the right to modify the password(s) for the router(s) used with the Service in order to safeguard Internet security, the security and privacy of customer information, where required by law, and/or for other good cause to provide, upgrade and maintain the Service, protect the network, other users of the Internet, or our customers. Should Verizon change such password(s), we will use reasonable means to notify the customers affected, which may include email to the contact email address we have on file and/or through notice on the Terms Website.
d. Limitations on Use of Service. You agree that Verizon assumes no responsibility for the accuracy, integrity, quality completeness, usefulness or value of any Content, data, documents, graphics, images, information, advice, or opinion contained in any emails, message boards, chat rooms or community services, or in any other public services or social networks, and does not endorse any advice or opinion contained therein. Verizon does not monitor or control such services, although we reserve the right to do so. Verizon may take any action we deem appropriate, in our sole discretion, to maintain the high quality of our Service and to protect others and ourselves.
e. By transmitting, uploading, downloading, posting or submitting any information or material using the Service or the web site tools, you (i) represent that such information is not confidential, secret or proprietary information belonging to someone else; (ii) warrant that no other party has rights to the information and you represent that when you transmit, upload or download, post or submit any content, images or data does not violate the copyright or trademark laws or any other third part rights; and (iii) you understand and agree that any and all use of the Service is subject to the terms of Verizon's Copyright Alert Program, a description of which can be found at verizon.com/about/terms-conditions/verizon-copyright-alert-program.
Any web sites linked to or from the Service, that is not a Verizon Web Site, are not reviewed, controlled, or examined by Verizon and Verizon is not responsible for the contents of any linked site or any link contained in a linked site that is not a Verizon Web Site. The inclusion of any linked sites or content from the Service that is not a Verizon Web Site, including sites or content advertised on the Service, does not imply endorsement of the linked site or content by Verizon. Any dealings that you have on non-Verizon Web Sites with third parties, merchants or advertisers found on the Service are between you and the third party, merchant or advertiser and you acknowledge and agree that we are not liable for any loss or claim you may have against a third party, merchant or advertiser. In no event shall Verizon be liable to anyone for any damage arising from or caused, directly or indirectly, by the creation or use of a third party's web site that is not a Verizon Web Site, or the information or material accessed through such web sites.
If you choose to access the Verizon Web Sites from locations outside the United States, you do so on your own initiative and you are responsible for compliance with all applicable local use controls, laws and regulations, including those relating to the transmission of technical data exported from or imported to the United States or the county in which you reside. Verizon makes no representation that materials on the Verizon Web Sites are appropriate or available for use in locations outside the United States and accessing them from territories where their contents are illegal is prohibited.
You further agree that if you type a nonexistent or unavailable Uniform Resource Locator (URL), or enter a search term, into your browser address bar, Verizon may present you with a Verizon Error Assist web search page containing suggested links based upon the query you entered in lieu of your receiving an NXDOMAIN or similar error message. Verizon's provision of the Error Assist page may impact applications that rely on an NXDOMAIN or similar error message and may override similar browser-based search results pages.
f. Notices Regarding the Service. You understand and agree that from time to time we may send you information relating to the Service (including but not limited to password information), via electronic mail over the Internet to your Verizon .net or contact email address. You consent to our distribution of such information to you electronically and you agree to check your email boxes periodically for account related information that we provide.
g. Consent to Receive Telephone Calls and Text Messages. Verizon and its affiliates may contact you by telephone or text message at the phone numbers, including mobile numbers, that you provide to us concerning your Service(s), to enable us better to provide you with the Service(s) to which you subscribe, to answer questions that you have asked of us, or to market other goods and services that we offer to you. We may use an automatic telephone dialing system to make these calls or to send these text messages, and calls may include the use of a prerecorded or artificial voice. Your telephone provider may charge you for these calls or text messages. You can manage how we contact you through your online business account profile. If you do not wish for us to send you such calls or text messages, or by contacting us at the number included on your bill.
h. Revisions to Terms of Service. You understand and agree that we may, from time to time, revise the terms and conditions of this Agreement (including any of the policies which may apply to use of the Service and the provisions that govern the way that you and we resolve disputes). The current version of this Agreement shall be available to you on verizon.com/terms ("Terms Website") under "Business Services". We will provide notice of any material revisions i) by sending an email to the contact email address we have on file for you or ii) by including notice of the revision with or on your monthly bill. You agree to visit the specified web pages periodically to be aware of and review any such revisions. Revisions to the Agreement are effective upon posting to the Terms Website or as otherwise specified in the Agreement or our notice. Increases to the monthly price of your Services shall be effective thirty (30) days after the date we provide notice of the change. By continuing to use any of the Service after the date the revision(s) are posted to the Website, you accept and agree to the revisions and to abide by them. If you do not agree to the revision(s), you must terminate your Service immediately and such termination may be subject to any applicable early termination fees.
i. Entry to Customer's Business. You agree to allow us to enter your business during normal business hours by appointment to perform necessary activities related to the installation, inspection, repair, replacement or disconnection of our Equipment and Service. You will allow us to make attachments and connections that are necessary to provide Service to you. If you are not the owner of the premises to be entered, you must supply proof that you are authorized to allow work to be done on such premises.
9. Indemnification. You agree to indemnify us and hold us harmless for any damages, costs, liabilities and attorneys' fees we incur from any claim arising from your use of the Services, or the use of your Service by others, including without limitation, violation of the copyrights, trademarks or other intellectual property rights of others, your combination of the Services with other products or services not provided by us, any modification of the Services, or any breach of this Agreement by you. In such event, you agree to conduct the defense and have control of the litigation and settlement, if any. However, you agree not to acquiesce to any judgment or enter into any settlement that adversely affects our rights or interests without Verizon's prior written consent. We agree to give you prompt notice of all claims and to cooperate in defending against the claim. The indemnifying party may not settle any claim under this section which includes an admission of criminal liability or the payment of a settlement amount without the prior written permission of the indemnified party. THE PARTIES DISCLAIM ANY IMPLIED WARRANTY OF NON-INFRINGEMENT, RELYING INSTEAD ON THE TERMS OF THIS SECTION.
10, Compliance with Laws.
a. Generally. You agree not to use, or permit others to use, the Service in ways that (i) violate any law or applicable regulation, this Agreement or our AUP or our other policies, (ii) infringe the rights of others, or (iii) interfere with the users, services, or equipment and software of our network or other networks. By way of example and not limitation, you agree not to distribute unsolicited advertising, chain letters or other unsolicited bulk electronic mail (i.e., spam); propagate computer worms, destructive programs or denial of service attacks or viruses; use a false identity; attempt to gain unauthorized entry to other computers, data or any site or network; distribute or store child pornography; distribute obscene or defamatory material over the Internet; or infringe copyrights, trademarks or other intellectual property rights. You further agree to comply with U.S. export laws concerning the transmission of technical data and other regulated materials via the Service. We reserve the right to suspend or terminate the Service (or any portion thereof) with or without notice if your use of the Service, in our sole judgment, violates this Agreement or our AUP, or otherwise adversely affects or threatens any Verizon network or service, customer or employee, or, if you are determined to be a repeat infringer under our repeat infringement policy set forth in our AUP.
b. Providing Information about You in Response to Legal Process. We reserve the right to provide information about your account and your use of the Service to third parties as required or permitted by law (such as in response to a subpoena or court order), and to cooperate with law enforcement authorities in the investigation of any criminal or civil matter. Such cooperation may include, but is not limited to, monitoring of the Verizon network consistent with applicable law. In addition, Verizon is required by law to report any facts or circumstances reported to us or that we discover from which it appears there may be a violation of the child pornography laws. We reserve the right to report any appropriate information including the identity of users, account information, images and other facts to law enforcement and the National Center for Missing and Exploited Children.
11. Software Provided.
a. Verizon may provide to you, at no cost or for a fee, software owned by Verizon or its third party licensors, providers or suppliers in connection with the Services ("Software"). You may use the Software in object code form only, on the hardware on which it is installed, only as part of or for use with the Service and for no other purpose. The Software may be accompanied by an end user license agreement from Verizon or a third party. Your use of the Software is governed by the terms of that license agreement and by this Agreement, where applicable. You may not install or use any Software that is accompanied by or includes an end user license agreement unless you first agree to the terms and conditions of the end user license agreement.
b. If the Software is not accompanied by an end user license agreement from Verizon or a third party, you are hereby granted a personal, revocable, non-exclusive, non-transferable license by Verizon or its third party licensors, providers or suppliers, to use the Software (and any corrections, updates and upgrades thereto), for the sole purpose of enabling you to use the Service.
c. You agree that the Software is the confidential information of Verizon or its third party licensors, providers or suppliers, which you shall not disclose to others or use except as expressly permitted herein. The Software contains copyrighted material, trade secrets, patents, and proprietary information owned by Verizon or its third party licensors, providers, or suppliers. You may not de-compile, reverse engineer, disassemble, attempt to discover any source code or underlying ideas or algorithms of the Software, otherwise reduce the Software to a human readable form, modify, rent, lease, loan, use for timesharing or service bureau purposes, reproduce, sublicense or distribute copies of the Software, or otherwise transfer the Software to any third party. You may not remove or alter any trademark, trade name, copyright or other proprietary notices, legends, symbols, or labels appearing on or in copies of the Software. You are not granted any title or rights of ownership in the Software. You acknowledge that this license is not a sale of intellectual property and that Verizon or its third party licensors, providers or suppliers continue to own all right, title and interest, including but not limited to all copyright, patent, trademark, trade secret, and moral rights, to the Software and related documentation, as well as any corrections, updates and upgrades. The Software may be used in the United States only, and any export of the Software is strictly prohibited. We reserve the right to update or change the Software from time to time and you agree to cooperate in performing such steps as may be necessary to install any updates or upgrades to the Software.
d. IF AT ANY TIME DURING THE TERM OF THIS AGREEMENT VERIZON PROVIDES YOU WITH FREE OR FOR-FEE SOFTWARE OR EQUIPMENT, INCLUDING WITHOUT LIMITATION, CLIENT AND/OR NETWORK SECURITY SOFTWARE, YOU AGREE THAT YOUR SOLE RIGHT TO RECOURSE, IF ANY, INCLUDING BUT NOT LIMITED TO DAMAGES FOR FAILURE OF SUCH SOFTWARE TO PERFORM OR FOR PERSONAL INJURY OR DATA LOSS, IS AGAINST THE MANUFACTURER OF SUCH SOFTWARE OR PERIPHERAL EQUIPMENT.
e. Verizon provides technical assistance and support for the Software in accordance with its policies and any terms applicable to a specific Service. Unless otherwise provided, Verizon does not provide technical assistance or support for third party Software. Technical assistance or support with regard to third party software provided by the Software supplier is provided in accordance with such third party's policies or other terms.
f. Your license to use the Software shall remain in full force and effect during the Initial Term and any renewal terms, unless and until it is terminated by Verizon, its third party licensors, providers or suppliers, or until this Agreement expires or is terminated.
g. Other Third Party Agreements. You agree to comply with the terms of service that apply to any websites or other services you access on the Internet and agree that the third party provider of such services (and not Verizon) is solely responsible for the delivery of its services(s) to you and your use of them. Third party services include, as applicable, but are not limited to, portal, music, video, auction, security, financial, gaming, storage and photography services, whether or not Verizon has made such services available to you. Violations of such third party provider's terms of service may, in Verizon's sole discretion, result in the termination of your Service. You further agree to indemnify, defend and hold Verizon harmless from and against any claims or liabilities that may result from your use of such third party services.
h. All title and intellectual property rights (including without limitation, copyrights, patents, trademarks and trade secrets) in and to the Verizon Web Sites (including but not limited to, related software, images, photographs, animations, video, audio, music, text, and Content), are owned by Verizon, its affiliates, third-party licensors or providers acting on Verizon’s behalf, as applicable. All title and intellectual property rights in and to the information and Content which may be accessed through use of the Verizon Web Sites are the property of the respective content owner and may be protected by applicable copyright or other intellectual property laws and treaties. This Agreement does not grant you any rights to use such Content, nor does it grant any rights to the Verizon Web Sites, other than the right to the Verizon Web Sites according to the terms of the Agreement.
12. Return of Equipment, Deletion of Software and Deletion of Data Upon Termination of Service. If your Basic Internet Service is terminated for any reason prior to the end of the first twelve months of service and you received Equipment, you must return the Equipment to Verizon within 30 days, as instructed by Verizon, or you will be charged for the Equipment. Except as set forth below, if your Fios Internet service is terminated for any reason and you received Equipment, you must return the Equipment to Verizon within 30 days, as instructed by Verizon, or you will be charged for the Equipment. Failure to return any Equipment you received from Verizon, or returning Equipment in a damaged condition (subject only to reasonable wear and tear), will result in the imposition of an Equipment fee that may be substantial. You are not required to return to Verizon any devices, such as routers, that have been designated as Retired. A list of Retired devices can be found at verizon.com/bizretired. If the Equipment is affixed with a label which includes the following (or similar) message, "PROPERTY OF VERIZON. DO NOT REMOVE FROM PREMISES," then you must not return the Equipment and you will not be charged an Equipment fee as long as the Equipment is left in place in reasonable condition (subject only to reasonable wear and tear). You must also cease use of all Software provided and immediately delete such Software from your computer. YOU AGREE THAT IF YOUR SERVICE IS TERMINATED FOR ANY REASON, VERIZON HAS THE RIGHT IMMEDIATELY TO DELETE ALL DATA, FILES AND OTHER INFORMATION (INCLUDING EMAILS, ADDDRESS BOOK AND WEB STORAGE CONTENT) STORED IN OR FOR YOUR ACCOUNT WITHOUT FURTHER NOTICE TO YOU.
13. Customer Equipment; Service Performance; Email Security; Backup and Maintenance.
a. Customer Equipment. You are solely responsible for obtaining, installing, configuring, and maintaining suitable equipment and software, including any necessary system or software updates, patches or other fixes, which are or may become necessary to access the Service, and to operate your computer. The preceding obligations apply regardless of whether Verizon or a third party provided the software or hardware to you. Only the manufacturer's warranties included with any hardware or software provided by us shall apply. Hardware (routers or other equipment) provided is new or fully inspected and tested return unit under full warranty.
b. Service Availability and Performance. The Service you select may not be available in all areas or at the rates, speeds, or bandwidth generally marketed, and some locations will not qualify for the Service even if initial testing showed that your line was qualified. We will provision qualified Basic Internet lines at the maximum line rate available to your location based on our standard line qualification procedures, unless you have selected a level of service with a lower maximum line rate. You understand that fiber and DSL bandwidth is provided on a per line basis, and that the speed and bandwidth available to each computer or device connected to the network will vary depending upon the number and types of computers or devices using the Service and the type of use (e.g. streaming media or downloading larger files), as well as based on network congestion and the speed of servers you access on the Internet, among other factors. The speed of the Service will vary based on network or Internet congestion, your computer configuration, your use of Fios TV video on demand service, if applicable, the condition of your telephone line and the wiring inside your location, among other factors. We and our suppliers reserve the right, at any time, with or without prior notice to you, to restrict or suspend the Service to perform maintenance activities and to maintain session control.
c. Email Security. Verizon reserves the right in our sole discretion to provide the level of security we deem appropriate to safeguard our network and customers, and other Internet users, against Internet threats or abuses, including without limitations, viruses, spam, phishing, identity theft and any other potentially disabling or harmful threat or abuse. These security measures may include but are not limited to, the use of firewalls and blocklists to block potentially harmful or abusive emails or attachments, anti-spam filters anti-virus or anti-spyware software, or blocking selected ports. Such activities may result in the blocking, filtering or non-delivery of legitimate and non-legitimate email sent to or from your email account. By using any Verizon-provided email service, you agree that delivery and receipt of email is not guaranteed and to Verizon's use of such Internet and email security measures we in our sole discretion deem appropriate.
d. Verizon Backup and Maintenance. Verizon may use, copy, display, store, transmit, translate, rearrange, reformat, view and distribute your information to multiple Verizon servers. Verizon may access, copy, block or remove any Content stored on your Service, whether pursuant to a subpoena or otherwise. We do not guarantee that these procedures will prevent the loss of, alternation of, or the improper access to, your information.
14. Termination. To the extent permitted by applicable law, you or Verizon may terminate the Service at any time and for any reason. Termination by you will be effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred through that date. Installation or set-up fees paid at the initiation of the Service, if any, are not refundable. Termination by us will be effective on the last day of that month’s billing cycle, and you are responsible for all charges incurred through that date. Upon termination for any reason, you will be responsible for payment of all outstanding account balances and charges accrued through the date of termination, and, if such termination is by you, any applicable early termination fee. If a termination is a result of violation by you of the terms of this Agreement, you may also be liable to pay an early termination fee. We reserve the right, but assume no obligation, to suspend performance immediately if you are more than thirty (30) calendar days overdue in payments or if, in our reasonable judgment, you have violated any provision of this Agreement, including our AUP. We may, at our sole discretion, refuse to accept your subsequent request for Service following a termination or suspension of your use of the Service. If your Service is terminated for any reason, you may be required to pay a reconnection fee or additional deposit before the Service is reactivated.
15. Monitoring of System Performance. Verizon automatically measures and monitors network performance and the performance of your Internet connection in order to improve the level of Service. Verizon also will access and record information about your computer's settings in order to provide customized technical support. You agree to permit us to access your computer's settings in order to provide customized technical support. You agree to permit us to access your computer, Equipment and any other equipment used to provide or receive the Service and to monitor, adjust and record such data, profiles and settings for the purpose of providing the Service. You also consent to Verizon's monitoring of your Internet connection and network performance, and to our accessing and adjusting your computer, Equipment and any other equipment settings, as they relate to the Service, Software, or other services, which we may offer from time to time. Verizon does not share information collected for the purpose of network or computer performance monitoring or for providing customized technical support outside of Verizon or its authorized vendors, contractors and agents.
16. Government Entities. Use, duplication or disclosure by any Government entity is subject to restrictions set forth, as applicable, in subparagraphs (a) through (d) of the Commercial Computer-Restricted Rights clause at FAR 52.227-19, FAR 12.212, DFARS 227.7202, or in subparagraph (c)(1)(ii) of the Rights in Technical Data and Computer Software clause of DFARS 252.227-7013, and in similar clauses in the NASA FAR Supplement. Contractor/manufacturer is Verizon or its third party licensors, providers and suppliers. The use of Software and documentation is further restricted in accordance with the terms of this Agreement, or any modification.
17. Resolution of Disputes.
a. The parties desire to resolve disputes arising out of this Agreement without litigation. Accordingly, except for action seeking a temporary restraining order or injunction related to the purposes of this Agreement, or suit to compel compliance with this dispute resolution process, the parties agree to use the following alternative dispute resolution procedure as their sole remedy with respect to any controversy or claim arising out of or relating to this Agreement or its breach. The parties further agree that this Agreement does not permit class arbitration, even if the procedures or rules of the American Arbitration Association (or other dispute resolution organization or body) would otherwise permit it.
b. At the written request of a party, each party will appoint a knowledgeable, responsible representative to meet and negotiate in good faith to resolve any dispute arising under this Agreement. The parties intend that these negotiations be conducted by non-lawyer, business representatives. The location, format, frequency, duration, and conclusion of these discussions shall be left to the discretion of the representatives. Upon agreement, the representatives may mutually agree to utilize other alternative dispute resolution procedures such as mediation to assist in the negotiations. Discussions and correspondence among the representatives for purposes of these negotiations shall be treated as confidential information developed for purposes of settlement, exempt from discovery and production, which shall not be admissible in the arbitration described below or in any lawsuit without the concurrence of all parties. Documents identified in or provided with such communications that are not prepared for purposes of the negotiations are not so exempted and may, if otherwise admissible, be admitted in evidence in the arbitration or lawsuit.
c. If the negotiations do not resolve the dispute within sixty (60) calendar days of the initial written request, and the amount in controversy exceeds five thousand ($5,000.00) dollars or the jurisdictional limit for small claims court in the jurisdiction in which service is provided (whichever is less), the dispute shall be submitted to binding arbitration by a single arbitrator pursuant to the Commercial Arbitration Rules of the American Arbitration Association. A party may demand such arbitration in accordance with the procedures set out in those rules. Discovery shall be controlled by the arbitrator and shall be permitted to the extent set out in this section. Each party may submit in writing to a party, and that party shall so respond, to a maximum of any combination of twenty-five (25) (none of which may have subparts) of the following: interrogatories, demands to produce documents and requests for admission. Each party is also entitled to take the oral deposition of one (1) individual representing another party. Additional discovery may be permitted upon mutual agreement of the parties. The arbitration hearing shall be commenced within sixty (60) calendar days of the demand for arbitration. The arbitration shall be held in the county where Service is provided to you by Verizon. The arbitrator shall control the scheduling so as to process the matter expeditiously. The parties may submit written briefs. The arbitrator shall rule on the dispute by issuing a written opinion within thirty (30) calendar days after the close of hearings. The times specified in this section may be changed upon mutual agreement of the parties or by the arbitrator upon a showing of good cause. Judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction.
d. If the negotiations do not resolve the dispute within sixty (60) calendar days of the initial written request, and the amount in controversy does not exceed five thousand ($5,000.00) dollars or the jurisdictional limit for small claims court in the jurisdiction is which service is provided (whichever is less), the dispute may be submitted to small claims court in the jurisdiction in which service is provided for resolution in accordance with its rules and procedures.
e. Each party shall bear its own costs of these procedures. A party seeking discovery shall reimburse the responding party the costs of production of documents (to include reasonable search time and reproduction costs). The parties shall equally split the fees of the arbitration and the arbitrator.
18. Limitation of Liability. IN NO EVENT SHALL VERIZON OR ITS THIRD PARTY LICENSORS, PROVIDERS OR SUPPLIERS BE LIABLE TO YOU FOR (A) ANY PUNITIVE, SPECIAL, CONSEQUENTIAL, INCIDENTAL OR INDIRECT DAMAGES INCLUDING WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE SERVICES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, OR (B) ANY CLAIMS AGAINST YOU BY ANY THIRD PARTY.
19. Limitation of Damages. OUR AGGREGATE LIABILITY TO YOU FOR ANY CAUSE OF ACTION OR CLAIM WHATSOEVER, INCLUDING, BUT NOT LIMITED TO, ANY NON-INSTALLATION, SECURITY BREACH, FAILURE OR DISRUPTION OF SERVICES PROVIDED UNDER THIS AGREEMENT, REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT OR TORT, OR OTHERWISE, SHALL NOT EXCEED A PRO RATA CREDIT FOR THE MONTHLY FEES (EXCLUDING ALL TAXES) YOU HAVE PAID TO VERIZON FOR THE SERVICE DURING THE SIX (6) MONTH PERIOD PRIOR TO WHEN SUCH CLAIM AROSE. SOME JURISDICTIONS DO NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES OR THE LIMITATION OR EXCLUSION OF CONSEQUENTIAL OR INCIDENTAL DAMAGES. IN THESE JURISDICTIONS OUR LIABILITY SHALL BE LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
20. Third Party Beneficiaries. ALL LIMITATIONS AND DISCLAIMERS STATED IN THIS AGREEMENT ALSO APPLY TO VERIZON'S THIRD PARTY LICENSORS, PROVIDERS AND SUPPLIERS AS THIRD PARTY BENEFICIARIES OF THIS AGREEMENT, including but not limited to Visicom Media, Inc., McAfee Inc., Echoworx Corporation, Synchronoss Technologies, Inc., Cylance Inc., Cisco, Asurion Service Warranty, Inc., and DigiData Corporation, each of which is a third party beneficiary of this Agreement capable of enforcing its terms independently from Verizon.
21. IP Addresses and Domain Name Registration.
a. Static IP Addresses. To the extent you make a request for additional Static IP addresses from Verizon, you acknowledge and agree that (i) you are currently utilizing at least eighty percent (80%) of any Static IPv4 IP addresses you have already obtained, (ii) you will utilize at least eighty percent (80%) of the Static IP addresses you requested from Verizon within twelve (12) months of receipt from Verizon of such Static IP addresses, and (iii) all Static IP Addresses or Static IP Address Blocks assigned to you, whether initially or upon additional request, remain non-portable and will be returned to Verizon upon expiration, cancellation, or termination of this Agreement for any reason. If we deem it necessary, you may be required to renumber the Static IP addresses assigned to you by us.
b. Domain Name Registration; Ownership Verification. Independent Third Party Domain Name Vendors ("TPDNVs") who are ICANN accredited registrars provide domain name registration services. You hereby authorize Verizon or its licensors if requested, to transfer in or acquire your selected domain name from a TPDNV. Verizon does not guarantee that your choice of names is or will continue to be available for use as a domain name. In order to receive a domain name, you must agree and remain agreeable through the use of the domain name, to the TPDNVs' terms of service which the TPDNV may change at any time in their sole discretion. You understand that you will be subject to a separate contractual relationship between you and the TPDNV, and that you, and not Verizon or its licensors or its affiliates, are responsible for all liability and obligations in connection with that relationship. For more information, please see the Domain Name Services Agreement located at verizon.com/terms.
c. Except as otherwise provided by your Service or Bundled Service plan, all fees associated with domain name registration and periodic maintenance or renewal of domain names, are your responsibility. Verizon will bill such fees to you on a monthly basis until such time that you notify Verizon that you no longer wish for Verizon to be the administrative contact for your domain. Prior to providing the Service to you, Verizon will verify that you own or control the domain names you specify. If you do not own or control the domain names, then Verizon will have no obligation to provide you with the Service.
22. Force Majeure. If the performance of any obligation hereunder is interfered with by reason of any circumstance beyond our reasonable control, including but not limited to acts of God, labor strikes and other labor disturbances, power surges or failures, or the act or omission of any third party, we shall be excused from such performance to the extent necessary, provided that we shall use reasonable efforts to remove such causes of non-performance.
23, Publicity. Customer shall not use any trademark, trade name, trade dress or any name, picture or logo which is commonly identified with Verizon or its affiliates, or from which any association with Verizon or its affiliates may be inferred or implied, in any manner without the prior written permission of Verizon.
24, Choice of Law. Except as otherwise required by law, you and Verizon agree that the substantive laws of the state in which your Service location is situated, without reference to its principles of conflicts of laws, will be applied to govern, construe and enforce all of the rights and duties of the parties arising from or relating in any way to the subject matter of this Agreement. EXCEPT AS EXPRESSLY SET FORTH IN SECTION 17 OF THIS AGREEMENT, YOU AND VERIZON CONSENT TO THE EXCLUSIVE PERSONAL JURISDICTION OF AND VENUE IN A COURT LOCATED IN FAIRFAX COUNTY, VIRGINIA FOR ANY SUITS OR CAUSES OF ACTION CONNECTED IN ANY WAY, DIRECTLY OR INDIRECTLY, TO THE SUBJECT MATTER OF THIS AGREEMENT OR TO THE SERVICE. Except as otherwise required by law, including Virginia laws relating to consumer transactions, any cause of action or claim you may have with respect to the Service must be commenced within one (1) year after the claim or cause of action arises or such claim or cause of action is barred.
25, Miscellaneous. The terms and conditions of this Agreement supersede all previous agreements, proposals or representations related to the Service. You may not assign this Agreement without our prior written consent. We may freely assign this Agreement. If you terminate Service at your location, your existing Term Plan cannot be carried over to a new location. Any changes to this Agreement, or any additional or different terms in your purchase orders, acknowledgments or other documents, will not be effective unless expressly agreed to in writing by us. Any notices or demands or other communications under the terms of this Agreement or under any statute must be communicated in writing. Unless otherwise specified in this Agreement, notices to us must be made to the attention of the Legal Department and sent to the address* listed below by first class U.S. mail, or nationally recognized overnight express courier. Notices shall be deemed to have been given on receipt if delivered by overnight express courier or three (3) days after delivery to the United States Postal Service if mailed. Notices to you will be sent either to your billing or e-mail address on file with Verizon or in the manner set forth in Section 8 (e) above. If any of the terms or conditions in this agreement are properly found to be invalid or unenforceable by a court or government body of competent jurisdiction, the remaining terms or conditions of this agreement shall not be affected by the finding and shall continue to apply as necessary to reflect the original intention of the parties. Verizon's failure at any time to enforce any provision of this Agreement or any right or remedy available hereunder or at law or equity, or to exercise any option herein provided shall in no way be construed to be a waiver of such provision, right, remedy or option or in any other way affect the validity of this Agreement. The exercise by Verizon of any rights, remedies or options provided in this Agreement or at law or equity shall not preclude or prejudice Verizon from exercising thereafter the same or any other rights or remedies or options.
Verizon Online LLC
22001 Loudoun County Parkway
MS: E1-3-218, Legal Department
Ashburn, VA 20147
PLEASE READ THEM CAREFULLY
The following terms and conditions apply to the specific Features and Value Added Services described below and are in addition to those set forth in the Agreement. The terms and conditions of the Agreement are attached hereto and incorporated herein by reference. In the event of a conflict between the terms stated in this Attachment A and those in the Agreement, the terms of the Agreement will control. All captilized terms in this Attachment A will have the same meaning as set forth in the Agreement unless otherwise defined below.
1. Verizon (Domain Name) Email Service ("EM Service").
a. Service Description. EM Service is separate from the Verizon.net email service and provides you with business email services and includes domain name services. Use of EM Service is subject to Verizon's email and anti-spam policies, including limitations on the number and /or size of email messages that may be sent during a given time period, or the number of recipients of a particular email. EM Service does not include Internet access or other interLATA transport services.
b. Service Level Guarantee and Limited Remedy. No Service Level Guarantee is applicable to promotional accounts or EM Services provided to you at no charge or for basic level email accounts purchased by you. YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY FAILURE OR DEFECT OF EM SERVICE IS LIMITED TO ANY CHARGES PAID BY YOU FOR EM SERVICE.
c. Renewal. You may renew the EM Service associated with Basic Internet Service by calling 1-888-649-9500 or 1-888-244-4440 for Fios Service before the expiration of your EM Service Term Plan. If your EM Service Term Plan expires before it has been renewed, then we may elect to continue to provide you with the EM Service on a month-to-month basis, at our then-current undiscounted list price, until the EM Service has been renewed in writing or terminated.
d. Service Cancellation. You may cancel the EM Service at any time by providing us thirty (30) calendar days prior written notice. In the event you wish to cancel your EM Service, you may do so by calling 1-888-649-9500 if associated with Basic Internet Service or 1-888-244-4440 for Fios Service. If you cancel during your Term Plan, you agree to pay us: (a) all Service fees accrued as of the cancellation date and (b) a termination charge equal to thirty-five percent (35%) of the applicable monthly rate times the number of months remaining in your Term Plan. You are responsible in all cases for the full amount of telephone company circuit cancellation charges incurred by you as a result of your cancellation.
e. Billing. We will invoice you on a monthly basis, based on the average number of mailboxes in service for the previous calendar month based on the daily number of mailboxes in service (excluding email accounts provided to you at no charge).
f. Email Security. The Email Security provisions in Section 13 (c) apply to the EM Service. By using the EM Service (or any Verizon-provided email service), you agree that email delivery and receipt is not guaranteed and to Verizon's use of such Internet and email security measures we in our sole discretion deem appropriate.
2. Storage Services.
a. Service Description. Cloud storage services, including service that may be marketed as Verizon Online Backup and Sharing or Verizon Cloud ("Storage Services") may be made available to you as an optional feature or additional service. Storage Services permit you to store, manage and access content you have created or that you have the legal right to access and copy on multiple platforms or devices ("Data"). The Data you may store, retrieve or back-up may depend on a number of factors including the type of content and the device you use (e.g. PC, tablet, smartphone). Additional terms and conditions applicable to Storage Services that are included in User Guides and Policies posted on the Website are incorporated by reference and also govern your use.
b. Data. You are solely responsible for all Data that you (including your employees, contractors and agents) store or retrieve using any Storage Service. You represent and warrant that you own or have all necessary licenses, rights, consents and permissions (including but not limited to patent, trademark, trade secret, copyright and other proprietary rights i) to store the Data on the Storage Service and to permit access to such Data by others and ii) to permit us to fully provide the facilities for the Storage Service and exercise the licenses you grant to us in this Agreement. By using the Storage Services, you grant us a fully paid, royalty-free, irrevocable and fully assignable and transferable worldwide license to provide facilities for and take all actions with respect to the Data as may be necessary or reasonable to facilitate or provide Storage Services. The license rights granted by you to us shall include all rights under applicable current and future patents, copyrights and trademarks owned, licensed or licensable by you to the extent required or reasonable for Verizon to provide Storage Services to you including, without limitation, i) storing and retrieving Data; ii) conforming to connecting networks' technical requirements and iii) transcoding Data into a viewable accessible format. We are not obligated to screen or monitor your Data but we reserve the right to do so and to remove any content as we deem warranted in our sole discretion, with or without notice to you. If you use the Storage Service via a Wi-Fi network, including use to transfer data between your mobile or other devices, you are solely responsible for ensuring the security of the Wi-Fi network. We are not responsible for any loss of Data.
c. Compliance with Legal Standards YOU ACKNOWLEDGE AND AGREE THAT THE STORAGE SERVICE IS IMPLEMENTED WITHOUT SPECIFIC CONTROLS THAT MAY GENERALLY BE REQUIRED OR CUSTOMARY FOR CUSTOMERS IN ANY PARTICULAR INDUSTRY AND ARE NOT DESIGNED TO SATISFY ANY SPECIFIC LEGAL OBLIGATIONS. YOU ARE SOLELY RESPONSIBLE FOR DETERMINING THAT THE STORAGE SERVICE SATISFIES ANY LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS YOU MAY HAVE. YOU AGREE TO USE THE STORAGE SERVICES IN ACCORDANCE WITH ALL APPLICABLE LAWS AND NOT TO USE THE STORAGE SERVICES IN ANY MANNER THAT MAY IMPOSE LEGAL, REGULATORY OR CONTRACTUAL OBLIGATIONS ON VERIZON OTHER THAN THOSE WITH WHICH WE HAVE EXPRESSLY AGREED TO COMPLY IN THIS AGREEMENT WITHOUT LIMITING THE GENERALITY OF THE FOREGOING. YOU UNDERSTAND THAT YOU ARE NOT PERMITTED TO USE THE STORAGE SERVICES TO STORE OR TRANSMIT PROTECTED HEALTH INFORMATION AS DEFINED IN THE HEALTH INSURANCE PORTABILITY AND ACCOUNTABILITY ACT OF 1996 ("HIPAA") AND IMPLEMENTING REGULATIONS (45 C.F.R. § 160.103) AND YOU AGREE NOT TO CAUSE, OR OTHERWISE REQUEST THAT VERIZON CREATE, RECEIVE, MAINTAIN OR TRANSMIT PROTECTED HEALTH INFORMATION FOR YOU OR ON YOUR BEHALF IN CONNECTION WITH THE SERVICES OR IN ANY MANNER THAT WOULD MAKE A VERIZON A BUSINESS ASSOCIATE (AS DEFINED AT 45 C.F.R. § 160.103) TO YOU.
e. Termination. Notwithstanding any other provisions of this Agreement, in the event of a breach by you of any terms of this Agreement, Verizon reserves the right immediately to terminate your Storage Service account without notice. You agree that if your Storage Service is terminated for any reason, Verizon has the right to immediately delete all data, files, and other content or information stored on your account without further notice to you. It is your responsibility to remove or copy any content in your storage account prior to termination or cancellation; otherwise, it may be lost. Verizon will also delete archived data.
f. Use Requirements for Free Storage Accounts ("Free Account"). If you sign up for a Free Account, you must actively use it. To "actively use" your account means to upload, download, backup or restore content to it. In the event you do not use your Free Account for a period of sixty (60) days or more, Verizon may cancel your Free Account. We will provide notice of cancellation by email to the contact email address we have on file for you. Use of your Free Account within fourteen (14) calendar days of the date of your cancellation notice will reactivate your account. It is your responsibility to remove or copy any content in your Free Account prior to cancellation or termination; otherwise, it will be lost. Verizon may, at its election, also delete archived data.
g. Inactivity Disconnect Policy. If your Storage Service is idle for fifteen minutes, it will be subject to automatic log-off. Your service may deemed idle if there appears to be no interactive, human-generated data received from the remote user's computer system within fifteen (15) minute period. An automated check of email or pinging of the host or other server data will not be considered interactive or human generated. You will not be subject to automatic log-off if while you are accessing your account from a wireless device.
3. Internet Software Protection Services. If you subscribe to Basic Internet Service or Fios Service, we may have made the below Internet Software Protection Services available to you. The Internet Software Protection Services are no longer available for purchase through Verizon at this time. In addition to the Agreement, VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single, and Security and Privacy Multi-Device shall continue to be governed by the terms and conditions below for existing Customers that subscribe to such services.
a. Service Description for Verizon Internet Security Suite Powered by McAfee and Verizon Internet Security Suite Multi-Device Powered by McAfee ("VISS Powered by McAfee"), "VISS Multi-Device Powered by McAfee", Security and Privacy Single, and Security and Privacy Multi-Device. If you subscribe to VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single, and Security and Privacy Multi-Device, the following terms and conditions apply with respect to any and all software obtained by Verizon from its third party licensor, McAfee Inc.
i.) General. VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single and Security and Privacy Multi-Device are manufactured by McAfee, Inc. located at 2821 Mission College Boulevard, Santa Clara, CA 95054, which is a third party beneficiary of this Agreement capable of enforcing its terms independently from Verizon. By accepting, accessing or using either of these Value Added Services, in addition to the terms set forth in this Agreement, You agree to be bound by the applicable terms of the McAfee Consumer Products End User License Agreement, located at http://home.mcafee.com/Root/AboutUs.aspx?id=eula for this Value Added Service, which are incorporated by reference as if set forth in its entirety herein. Please review these terms carefully as they contain important limitations and conditions with respect to this Value Added Service. The personal jurisdiction and venue provisions in Section 24 will not apply to any causes of action by or against McAfee Inc. under or in relation to this Agreement. You acknowledge and agree that claims against McAfee regarding the VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy will be governed by and construed in accordance with the substantive laws of the State of New York.
ii) Use of each license for VISS Powered by McAfee and/or Security and Privacy Single is limited to one computer. Updates to previous versions of VISS Powered by McAfee and/or Security and Privacy Single require a valid license to the previous version. After receiving an update, you may continue to use the previous version of VISS Powered by McAfee and/or Security and Privacy Single on the same computer to assist in transitioning to the update. Previous versions or copies thereof may not be transferred to another computer unless all copies of updates are also transferred. Prior versions of VISS Powered by McAfee and/or Security and Privacy Single will not be supported after an updated version has been installed. If You upgrade to VISS Multi-Device Powered by McAfee and/or Security and Privacy Single, you will no longer be able to use VISS Powered by McAfee and/or Security and Privacy Single.
iii) VISS Multi-Device Powered by McAfee and Security and Privacy Multi-Device allows for licenses on unlimited number of electronic devices, such as computers, cell phones, tablets or other computer related devices, as set forth in the particular plan you purchase from Verizon.
iv. VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single and Security and Privacy Multi-Device may include software programs licensed (or sublicensed) to the user under the GNU General Public License ("GPL") or other similar free software licenses which, among other rights, permit the user to copy, modify and redistribute certain programs, or portions thereof, and have access to the source code ("Open Source Software"). The GPL requires that for any Open Source Software covered under the GPL, which is distributed in an executable binary format, that the source code also be made available. With VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single and Security and Privacy Multi-Device, the source code is made available as part of the download package. If any Open Source Software licenses require that McAfee provide rights to use, copy or modify a program that are broader than the rights granted herein, such rights will take precedence.
v. You acknowledge that VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single and Security and Privacy Multi-Device employ certain applications and tools to retrieve non-personally identifiable information about your computer system to provide and support VISS Powered by McAfee and VISS Multi-Device Powered by McAfee and Security and Privacy Single and Security and Privacy Multi-Device. Because this information is essential to providing quality service and up to the minute threat protection, there is no opt-out available for this information collection.
4. Verizon Encrypted Mail and/or Verizon Encrypted Docs.
If you subscribe to Verizon Encrypted Mail and/or Verizon Encrypted Docs, the following terms and conditions apply with respect to any and all software obtained by Verizon from its third party licensor, Echoworx Corporation:
i. General. This Section sets forth the terms and conditions pursuant to which you may use Verizon Encrypted Mail and/or Verizon Encrypted Docs, including the Encrypted Mail Client Plug-In and Verizon Encrypted Docs Software ("Echoworx Client Software"), as it may be corrected, updated, modified, enhanced or replaced by Verizon from time to time, and any related documentation provided to you by Verizon from time to time in any form or medium. Together, the Echoworx Client Software and related documentation are referred to in this Agreement as "Verizon Encrypted Mail" and/or Verizon Encrypted Docs (together, Verizon Encrypted Mail and Verizon Encrypted Docs are referred to herein as "Encrypted Services"). Verizon Encrypted Mail and Verizon Encrypted Docs are the property of Verizon or its licensors, and are protected by copyright, patent and other intellectual property laws. Verizon Encrypted Mail and Verizon Encrypted Docs are licensed, not sold, to you for use only according to the terms of this Agreement, and Verizon and its licensors reserve all rights not expressly granted to you under this Agreement. Verizon Encrypted Mail and Verizon Encrypted Docs include any additional billing and support services that Verizon Online may provide in connection therewith.
ii. License Restrictions. Except as expressly permitted herein, you may not: (a) use the Encrypted Services except to receive the Verizon Encrypted Mail and/or Verizon Encrypted Docs ; (b) use, reproduce, copy, modify, adapt, translate, update or transmit the Encrypted Services, in whole or in part; (c) sell, rent, lease, license, transfer, distribute or otherwise provide access to the Encrypted Services to any third party; (d) alter, remove, or cover trademarks, copyright, or other proprietary notices or legends in or on the Encrypted Services; (e) decompile, disassemble, decrypt, extract or otherwise attempt or assist others to reverse engineer or derive the source code to the Echoworx Client Software; (f) use the Encrypted Services for service bureau purposes or otherwise to provide services to or for the benefit of any third party; (g) use the Echoworx Client Software on any computer or computer system that does not meet the minimum requirements specified by Verizon from time to time; or (h) use the Echoworx Client Software in the operation of critical data systems or other applications or uses, for which the failure of the Echoworx Client Software could lead to death, personal injury, or other physical or environmental damage.
iii. Ownership. You acknowledge and agree that Verizon or its licensors own all right, title and interest in and to the Echoworx Client Software, and that this Agreement does not grant to you any right, title or interest in or to the Encrypted Services, other than the limited license granted herein. This license is not a sale of a copy of any of the Encrypted Services and does not render you the owner of a copy of any of the Encrypted Services.
iv. Transfer. You may not assign this Agreement or otherwise transfer the Encrypted Services without the prior written consent of Verizon.
v. Export and Territorial Restrictions. The Encrypted Services contain encryption technology that is controlled for export by the U.S. and Canadian governments, and may be subject to import and/or use regulations in other jurisdictions. It is your responsibility to comply with laws and regulations relating to the export, import and use of the Echoworx Client Software and the Encrypted Services. You represent, warrant and covenant that you are not and will not be (i) a national of or resident of Cuba, Iran, Libya, North Korea, Sudan, Syria, and Myanmar or to persons or entities prohibited from receiving U.S. exports; (ii) anyone on the U.S. Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Denial Orders or Entity List; or (iii) a resident of any jurisdiction to which export or re-export of the Encrypted Services are prohibited, including, without limitation, jurisdictions included under the Area Control List of the Exports and Imports Permit Act of Canada. You will not, in any manner whatsoever, remove, convey, export, re-export or transmit the Encrypted Services in a manner that would contravene the spirit or the letter of any export law, regulations or policies in any country, including any international treaties or agreements, and you will not permit, encourage, assist or facilitate such activities by any other person or entity.
vi. United States Government. The Echoworx Client Software and related documentation are "commercial computer software" and "commercial computer software documentation", respectively; as such terms are used in DFAR Section 227.7202 and FAR Section 12.212 (or successor regulations), as applicable. Consistent with 48 C.F.R. § 12.212 and 48 C.F.R. §§ 227.7202-1 through § 227.7202-4, Verizon is providing the Encrypted Services to U.S. Government end users only pursuant to the terms and conditions of this Agreement. If you are licensing the Encrypted Services on behalf of a government other than the U.S. Government, then, to the extent that you operate under laws similar to those U.S. laws addressed in C.F.R. § 12.212 and 48 C.F.R. §§ 227.7202-1 through § 227.7202-4, the Encrypted Services are licensed to you only pursuant to the terms and conditions of this Agreement.
vii.Acknowledgements. The Echoworx Client Software incorporates AES Rijndael Block Cipher, Written by Vincent Rijndael, Antoon Bosselaers, Paulo Barreto, Copyright (C) version 2.9 (December 2000), optimised ANSI C code for the Rijndael cipher (now AES), AND IS PROVIDED BY THE AUTHORS ''AS IS'' AND ANY EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED. IN NO EVENT SHALL THE AUTHORS OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
viii, Encrypted Mail and Encrypted Docs are provided by Echoworx Corporation.
5. Verizon Premium Technical Support for Business ("PTS") and Tech Support Pro. If you subscribe to Basic Internet Service or Fios Service we may have made PTS and/or Tech Support Pro available to you. PTS and Tech Support Pro are no longer available for purchase through Verizon at this time. In addition to the Agreement, PTS and Tech Support Pro shall continue to be governed by the terms and conditions below for existing Customers that have PTS and/or Tech Support Pro.
PTS and Tech Support Pro Service Description and Scope of Support.
i. Verizon Premium Technical Support for Business and Tech Support Pro for Business are services intended to address issues outside the scope of Verizon's standard technical support, and which may be provided by a third-party vendor, including without limitation Asurion. For the purposes of this section of this Agreement pertaining to PTS and to Tech Support Pro, "Verizon," "we" and "our" includes Verizon and Verizon’s vendor(s) who may provide or assist in providing PTS and/or Tech Support Pro.
ii. PTS includes: (a) configuration troubleshooting; (b) evaluation of and attempts to correct software, operating systems and networking issues; (c) virus/spyware support; (d) software and peripherals support for network, video and sound cards, memory, hard drives, CD/DVD reader/writers, printers, scanners and certain Internet of Things devices; and (e) support networking non-Verizon devices to a Verizon network.
iii. Tech Support Pro includes: (a) PTS; (b) up to five total tune ups annually of a MAC or Windows PC laptop or desktop computer; (c) priority call handling provided by Asurion; (d) additional tools to obtain technical support within the scope of Tech Support Pro in the MyFios App, which is available for download by Verizon Internet subscribers; (e) support with the migration of data (excluding software applications) of 50 GB or less to a supported storage device (which does not include servers or Linux devices), excluding the activation of files subject to Digital Rights Management; (f) advanced data migration support for an additional price and subject to additional terms to be provided by Ausurion; and (g) access to third-party technicians from whom You can obtain a price quote and separately contract for on-premises services ("Tech On Demand").
a. Limitations of PTS and Tech Support Pro.
i. PTS and Tech Support Pro do not support all software, hardware products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS and Tech Support Pro do not include training on hardware or software use.
ii. PTS and Tech Support are not intended to replace the more advanced technical support that may be available from hardware or software manufacturers.
iii. PTS and Tech Support Pro are for incident-specific troubleshooting and problem resolution, and excludes: i) computer programming; ii) software development; iii) warranty repairs or product replacement; iv) support for Windows® 95 and earlier versions of Windows; v) support of MAC operating systems earlier than OS X; vi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or vii) upgrades of firmware, software, operating systems, or applications. Use of PTS or Tech Support Pro does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications.
iv. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS and Tech Support Pro are offered as "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products.
v. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem.
b. Your Responsibilities.
i. In order for us to provide PTS or Tech Support Pro, you must first confirm that you have: a) full access (including any required licenses) to the hardware and/or software that is the basis of the problem; and (b) completed a back-up of any data, software, information or other files stored on your computer disks and/or drives that may be impacted. Verizon is not responsible for the loss, corruption or alteration of data, software or files that may result from performance of PTS or Tech Support Pro. You also acknowledge and agree that you are the owner or authorized user of any hardware or software about which you are contacting us. PTS and Tech Support Pro are only available to you and those employed at your location. Neither PTS nor Tech Support Pro may be transferred to any third party.
ii. You agree to cooperate with and follow instructions provided by Verizon and acknowledge that such cooperation by you is essential to our delivery of PTS and Tech Support Pro to you.
iii. You hereby grant Verizon permission to view, access and modify your computer, computer (including registry) settings and any related software or peripheral equipment, including all data, hardware and software components, in order to perform PTS or Tech Support Pro.
iv. You are responsible for any and all restoration and reconstruction of lost or altered files, data, or programs, and for ensuring that any information or data disclosed to Verizon is not confidential or proprietary to you or any third party.
c. Support Procedures.
i. Purchase Terms. PTS can be purchased either: (a) for an unlimited number of Incidents for a term beginning on the date you order PTS and continuing for the duration of the plan you selected ("Term Plan"); or (b) on a per-Incident basis (the "Per-Incident Service Plan"). For the Per-Incident Service Plan, Verizon will address a single Incident (meaning, as determined by Verizon in its sole discretion, a specific, discrete problem for which Verizon will attempt to isolate its origin to a single cause), which shall include follow-up calls, as reasonable and necessary, regarding the Incident. Once an Incident is resolved (as set forth in Section d (iii) below), you may call back and obtain assistance on the same Incident for up to seventy-two (72) hours at no additional charge, after which the Incident will be considered closed. Once an Incident has been closed by Verizon, any further calls or requests for assistance will be considered a new Incident and additional fees will apply if you subscribe to our Per-Incident Service Plan. IF YOU PURCHASE PTS UNDER A TERM PLAN AND YOUR SERVICE IS TERMINATED BY YOU (OR BY US IF YOU BREACH THIS AGREEMENT) BEFORE COMPLETING YOUR TERM, THEN, UPON TERMINATION OF YOUR SERVICE, YOU AGREE TO PAY VERIZON AN EARLY TERMINATION FEE IN THE AMOUNT SET FORTH IN THE PLAN YOU HAVE CHOSEN.
ii. Tech Support Pro can be purchased on a month-to-month basis.
iii. An Incident will be considered resolved when you receive one of the following: (a) information or advice that resolves the Incident; (b) information on how to obtain a software solution that will resolve the Incident; (c) notice that the Incident is caused by a known, unresolved issue or an incompatibility issue; (d) information that the Incident can be resolved by upgrading to a newer release of a product; (e) notice that the Incident has been identified as a hardware equipment issue; or if (f) you cannot, or elect not to, pursue the course of action we recommend.
iv. Our advice to you may include steps that you will need to take before the Incident can be resolved, such as buying cables or cords, acquiring software, etc. and we will keep your service request open for future reference when you are ready to resume the process.
d. Third Party Warranties. Third-party equipment, software and peripheral products are covered by the warranties provided by the original manufacturer or the seller of the product. Third party warranties may vary from product to product. It is your responsibility to consult the applicable product documentation for specific warranty information. In addition, you acknowledge that certain third party equipment or software warranties may limit or void the remedies that they offer if unauthorized persons perform support service on the equipment or software. It is your responsibility to ensure that any impact that the delivery of PTS or Tech Support Pro might have on third party warranties is acceptable to you.
e. LIMITATION OF LIABILITY. VERIZON'S TOTAL LIABILITY ARISING OUT OF THE PTS OR TECH SUPPORT PRO SERVICE, OR FROM VERIZON'S NEGLIGENCE OR OTHER ACTS OR OMISSIONS, IF ANY, SHALL BE LIMITED, AT VERIZON'S SOLE DISCRETION AND OPTION, (A) TO REPERFORMING THE PTS SERVICE OR TECH SUPPORT PRO, OR (B) AS SET FORTH IN SECTIONS 18 AND 19 OF THE AGREEMENT; EXCEPT THAT, IN THE CASE OF PER-INCIDENT SERVICE PLANS, YOUR REMEDIES WILL BE LIMITED TO A REFUND OF THE CHARGES AND FEES PAID FOR THE PTS SERVICE GIVING RISE TO THE CLAIM, IF ANY. THE REMEDIES FOR A FAILURE OR BREACH OF SUCH LIMITED WARRANTY ARE EXCLUSIVE.
f. YOU ACKNOWLEDGE THAT THE ADVANCE DATA MIGRATION SERVICE AND TECH ON DEMAND SERVICE MADE AVAILABLE TO TECH SUPPORT PRO CUSTOMERS ARE NOT PROVIDED BY VERIZON, THAT VERIZON MAKES NO REPRESENTATIONS OR WARRANTIES WITH RESPECT TO THE TECH ON DEMAND SERVICE, AND AGREE THAT VERIZON SHALL NOT HAVE ANY LIABILITY FOR THE PROVISION OF SUCH SERVICES, WHETHER IN TORT, CONTRACT OR OTHERWISE.
6. Business Preferred. If you subscribe to Basic Internet Service or Fios Service, we may have made Business Preferred available to you. Business Preferred is no longer available for purchase through Verizon at this time. In addition to the Agreement, Business Preferred shall continue to be governed by the terms and conditions below for existing Customers that have Business Preferred.
General Business Preferred is a bundled package of Value Added Services that includes Tech Support Pro (See Section 5) and Verizon Service Protection Plan (Attachment B) as described herein. Verizon Service Protection Plan coverage is provided when service is first turned on. There is no waiting period required for Business Preferred customers.
Business Preferred also includes a feature called Priority Call Routing. Priority Call Routing means the customized Interactive Voice Response "IVR" menu activated when you use the designated Verizon 1-800 telephone number provided to you. Business Preferred is provided on a month to month basis and requires the purchase of either Basic Internet or Fios Internet Service. If Basic Internet or Fios Service is cancelled for any reason, Business Preferred shall also be terminated.
7. Business Internet Secure
a. Service Description. Business Internet Secure is a security service available to certain business customers that includes (a) a lightweight endpoint anti-virus solution that is effective against both known and unknown malware, (b) a cloud-based security platform intended to provide a first line of defense against threats on the Internet by detecting and blocking inappropriate and malicious sites and content before the IP connections are established, and (c) 24 X 7 tech support. Business Internet Secure presents your company’s dashboards in one portal so you can monitor what attacks are being prevented and manage your company’s protected devices.
b. Service Features, Third Party Beneficiaries, & Third-Party Terms of Service.
i. Cylance Smart AV: Cylance provides Cylance Smart AV, the anti-virus software included in Business Internet Secure. By accepting, accessing or using Business Internet Secure, in addition to the terms set forth in this Agreement and Attachment A, You agree to be bound by the following Cylance end-user license agreement terms, and to ensure that all of your applicable employees and/or other authorized users are aware of and have consented to be bound by all of such terms, which are incorporated by reference as if set forth in their entirety herein: https://www.cylance.com/en-us/company/about-us/verizon-eula.html. Please review these terms carefully, and ensure that all of your applicable employees and/or other authorized users read the terms carefully, as they contain important information with respect to the anti-virus feature of Business Internet Secure.
ii. Verizon DNS Safeguard: Verizon DNS Safeguard, the cloud-based security platform that detects and blocks certain Internet sites and content, is powered by Cisco and enhanced with threat intelligence feeds from the Verizon Threat Research Advisory Center which, learning from internet activity patterns, automatically uncovers current and emerging threats to continually keep the network safe. Verizon DNS Safeguard includes the following basic features:
DNS Layer of Breach Protection. Verizon DNS Safeguard is able to detect and block malicious sites and content before they reach the network as a DNS request is made before IP connections are established. Malware, ransomware, phishing, spyware, botnets, and command & control call-backs are blocked over any port or protocol before such threats can reach users and network.
Web Content Filtering: To control internet usage, the Verizon DNS Safeguard web portal administration console enables set up, manage, and test of different acceptable use policies with selections from over sixty (60) categories or blocking/allowing individual domains through the black/white list.
Off-Network Protection. Off-Network Protection provides Verizon DNS Safeguard security and policy-based protection to be enforced on customer end user computers for any network connection by using a lightweight DNS roaming client that runs on either Windows or Mac OSX. Enabling the Off-Network Protection feature is done via installation of roaming client software directly on the connected customer end user computer, installation of Cisco’s Security Connector for iOS mobile devices, or by using Cisco’s AnyConnect VPN client a module.
Internet-Wide Visibility. The Verizon DNS Safeguard web portal provides a log of all internet activity in real-time through dashboards and downloadable reports. Data is categorized by type of security threat, web content, or cloud service, and enables remediation action.
Verizon’s Threat Research Advisory Center. Verizon DNS Safeguard includes the Verizon Threat Research Advisory Center’s display of all threat analytics and intelligence gathered through proprietary and open source data and Verizon internal data for global threat landscape capabilities.
iii. Tech Support: 24 X 7 tech support for the software components of Business Internet Secure is provided to subscribers as outlined in (1) below by Verizon and Verizon’s third-party vendor, Asurion Service Warranty, Inc. (“Asurion”), as directed by Verizon (such support, the “Tech Support” and, for purposes of this Tech Support section of Attachment A, references to “Verizon” shall include Asurion).
Scope of Tech Support. The Tech Support is available for authorized personnel of entities enrolled in Business Internet Secure for devices that contain software associated with Business Internet Secure. When seeking to purchase Business Internet Secure or utilize the Tech Support, You represent that You are the owner or an authorized user of a device or devices that contain software associated with Business Internet Secure, and Verizon reserves the right to refuse to provide the Tech Support to You, if Verizon determines that You are not the owner or authorized user of such device or the applicable software or are not enrolled in Business Internet Secure.
Tech Support does not include or will not require assistance with any (a) enterprise grade equipment and routers, (b) enterprise grade servers, (c) any specialized technologies, specialized equipment, or software specific to Your industry; (d) assistance with network coverage issues; (e) over-the-air updates to operating systems, firmware, or other software; (f) diagnostic support related to any of Your devices, hard drives, routers, modems, or such other customer premises equipment; (g) help desk and troubleshooting services for Verizon's network services and billing inquiries; (h) modification of Original Equipment Manufacturer ("OEM") software; (i) installation of or assistance with third-party software or OEM drivers not supported by or related to Business Internet Secure; (j) device repair; (k) data migration from devices to third parties; (l) behind firewall virus support or removal and any customized security; or (m) support for onsite email servers or customizations.
Availability of Support Services. Verizon will use commercially reasonable efforts to be available twenty-four (24) hours a day, seven (7) days a week, subject to customary lapses in service for reasonable maintenance periods. Verizon makes no guarantees regarding the availability of the Tech Support. If the availability of the Tech Support hereunder is interfered with by reason of any circumstance beyond our reasonable control, including but not limited to acts of God, labor strikes and other labor disturbances, power surges or failures, or the act or omission of any third party, we shall be excused from such performance to the extent necessary. The Tech Support is available only for Your devices.
Access to Information; Remote Applications. In certain instances, Verizon technicians may be required to remotely access Your device and any content stored thereon for the purpose of troubleshooting or otherwise providing the Tech Support ("Remote Session"). To enable the Remote Session, You may be required to run certain diagnostic software applications on the device being accessed ("Software"). You consent to such access by Verizon’s technicians and the downloading of any required Software. You authorize Verizon’s technicians to effect changes to Your devices, to the extent necessary to provide the Tech Support, and You acknowledge and agree that such changes may be permanent and irreversible. You agree to comply with the terms applicable to the Software, and in the event of a conflict between those terms and this Attachment A, the Software-specific terms control with regard to the Software only. You acknowledge and agree that You will not copy or modify the Software or any other materials provided to You in connection with the Tech Support. During any Remote Session, You are responsible for ensuring that any records containing confidential information, personally identifiable, sensitive information, financial or health related data are not visible to the Verizon technician.
Representations and Authorizations. When seeking the Tech Support, You represent that You are the subscriber or an authorized user of Business Internet Secure and Verizon reserves the right to refuse to provide the Tech Support to You, if Verizon determines that You are not the subscriber or authorized user.To use the Tech Support, the individual seeking service on Your behalf must provide information identifying himself or herself as Your owner, member, partner, director, manager, employee, or agent.
IV. Additional Information, Conditions, and Limitations. In addition to the information, conditions, and limitations contained in this Agreement and in any third party-EULAs mentioned above that are incorporated herein by reference, the following applies to Business Internet Secure: (a) it is only available in packs of 5, 10, and 25, and customers may be limited to the purchase of one pack at any given time; (b) each individual Cylance license included in such packs is limited to use on one device and (c) it can only be ordered in connection with Fios Service (as an add on to an existing account or a new order).
a. Localworks is an online self-service dashboard provided by Yahoo Small Business that lets you submit business listing information to more than 70 online directories. You can edit listings, track listing performance, analyze key business reputation information and respond to customer ratings and reviews.
b. By accepting, accessing or using Localworks, in addition to the terms set forth in this Agreement and Attachment A, You agree to be bound by the following Yahoo Small Business Terms of Service, which are incorporated by reference as if set forth in their entirety herein: https://smallbusiness.yahoo.com/tos.
9. BlueJeans Meetings
a. BlueJeans Meetings is a secure, cloud-based video conferencing platform provided by BlueJeans Network, Inc., a Verizon owned company (“BlueJeans), through Verizon Long Distance, LLC.
b. By accepting, accessing or using BlueJeans Meetings, in addition to the terms set forth in this Agreement and Attachment A, You agree to be bound by the following BlueJeans Terms of Service, which are incorporated by reference as if set forth in their entirety herein: https://www.bluejeans.com/terms-and-conditions.
10. TechTeam for Internet
a. TechTeam for Internet is a service focused on delivering advanced technical support and assistance to business Customers and covers configuration and advanced technical and onboarding support for third party devices, systems, office equipment and software as further defined on Attachment C. TechTeam for Internet also includes access to the TechTeam app. TechTeam for Internet is only for Customers that have Basic Internet Service or Fios Business Internet Service. If the applicable underlying service(s) are cancelled for any reason, TechTeam for Internet shall also be terminated.
b. By accepting, accessing or using TechTeam for Internet, in addition to the terms set forth in this Agreement and Attachment A, You agree to be bound by the Terms set forth on Attachment C, which are incorporated by reference as if set forth in their entirety herein.
Terms of Service for the Verizon Service Protection Plan
NOTICE OF REQUIREMENT TO ARBITRATE: THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE AND A CLASS ACTION WAIVER. AS SET FORTH BELOW, IT REQUIRES THAT DISPUTES BE RESOLVED BY ARBITRATION, RATHER THAN CLASS ACTION LAWSUITS OR JURY TRIALS (EXCEPT FOR NON-CLASS ACTION LAWSUITS THAT MAY BE TAKEN TO SMALL CLAIMS COURT).
Description of Service. The Service provides qualifying Verizon business voice, Internet and/or Fios TV customers with maintenance, troubleshooting and repair of the inside wiring (the wiring at the service location from the point of Verizon’s network interface device to jacks within the service location), including Coax and Cat5E cable and jacks associated with their Verizon voice, Internet and Fios TV service(s), subject to the coverage and exclusions described in this Agreement.
Plan Options. The Service is provided on a month-to-month basis with coverage commencing when i. Your Verizon telephone lines are first turned on, or if You already subscribe to Verizon voice telephone lines, coverage begins thirty (30) days after You first subscribe to the Service, ii Your Verizon Internet and/or Fios TV connections are first turned on, or if You already subscribe to Verizon Internet and/or Fios TV connections, coverage begins thirty (30) days after You first subscribe to the Service. The Service may also be provided with immediate coverage subject to payment of a one-time initial charge in addition to monthly recurring charges.
Plan Eligibility. The Service is only available to business customers that subscribe and continue to subscribe to business dial tone, CustoPAK, Centrex or ISDN (BRI) lines over copper or fiber circuits and/or Internet and/or Fios TV connections provided by a Verizon telephone company listed in Appendix A, below. Plan eligibility also extends to business customers that purchase Business Digital Voice from Verizon subject to the coverage and exclusions described in this Agreement. The Service covers inside wiring and jacks up to a maximum of thirty (30) Verizon lines to a service location that are billed under a single Verizon account. Customers with more than thirty (30) Verizon lines may not order the Service. The Service does not cover wiring for certain telephone systems such as private branch exchange (PBX) equipment. Customers that subscribe to voice services on copper in addition to Verizon services on fiber are not eligible for the Service.
The Service is an optional non-regulated service. If You do not subscribe to the Service and Your inside wiring or jacks need repair, You may i) contact Verizon to make the repair at Verizon’s then-current rates, ii) obtain inside wire maintenance and repair services from another company of Your choice, or iii) perform the repair Yourself.
If You are a tenant, You should be aware that landlords may be responsible for repairs and maintenance of inside wiring. It is Your responsibility to verify with Your landlord who is responsible for inside wire maintenance and repair prior to subscribing to the Service. Verizon will not reimburse You for charges paid for the Service if it is determined that Your landlord is responsible for such repairs and maintenance of inside wiring.
Coverage and Exclusions. Verizon will perform diagnostics and repairs to that portion of the Customer's standard inside wiring and jacks covered under the Service to the extent that Verizon determines such diagnostics and repairs are necessary and are associated with or used by You in connection with the Verizon services. Diagnostics and repairs will be performed in accordance with Verizon’s standard procedures.
Coverage: The Service includes diagnostics and repair of the following:
Standard inside telephone wiring used for Verizon telephone lines covered under the Plan;
Newly installed or relocated inside wiring and jacks;
Inside wire and jacks at a near extension at the same service location and property if readily accessible to the technician and if the line and jacks were in working order prior to subscription to the Service;
Repair of coaxial cable and Cat 5e cable run from an ONT to an internet router;
Repair of coaxial cable used to deliver Fios Video to the Fios TV set top box;
Repair of Cat 5e cable used to deliver Fios Internet service and other eligible services;
Repair of Ethernet wiring installed by Verizon;
Replacement of defective Splitters originally installed by Verizon;
Replacement of defective Amplifiers originally installed by Verizon; and
Inside wiring or jack damage from lightning.
Exclusions: The Service does not cover or include diagnostics, repair or replacement of:
Wire or cable larger than 8-pair (if problems are caused by defective conductors in wire or cable larger then 8- pair, Verizon will re-terminate service to useable conductors to restore service if useable conductors are available and Verizon is permitted access to the point of termination);
Wire or jack malfunctions preexisting the coverage date of the Service, or which are caused by misuse, abuse, riot, acts of war, fire and acts of nature other than inside wiring or jack damage from lightning, such as floods, windstorms and earthquakes;
Repairs that require access to in-wall wiring or placement of concealed wire — if wall run wire cannot be used to run replacement wire, Verizon will run replacement cable via baseboard only;
Customer-provided equipment (telephones, fax machines, computers, security or alarm systems, printers, satellite TV dishes, modems, routers or other premises equipment);
Inside telephone wiring, jacks or other items used in connection with service from a provider other than Verizon;
Inside wiring and jack(s) which are non-standard, which is wiring or jacks that do not meet telephone industry standards, Part 68 of the Rules of the Federal Communications Commission, or the National Electrical Code, or that fail to meet Verizon's technical standards;
Inside wiring or jacks associated with WATS or data service other than Verizon provided Fios or Basic Internet services;
Malfunctions resulting from the use of telephone lines intended for voice grade transmission to transmit or receive data or signals beyond the operating capabilities of the line;
Repair of jacks not previously connected to the line(s) reported;
Inside wiring and jacks for marine activity, recreational vehicles (RVs) and construction trailers or other temporary or moveable structures;
Extensions located at a different address;
Range extenders or component cables (e.g., HDMI/Video and other device cables); or
Repair or replacement of broken TV remotes, ONT batteries, TV set top boxes or routers, modems, power cords and any other equipment purchased or rented from Verizon (which may be separately covered by applicable warranties).
Verizon may provide diagnostics and repair under the Service remotely through its testing facilities, by phone or online support or otherwise, without dispatching a technician. If Verizon dispatches a technician and determines that the service problem resulted from Your telephones, modem, fax or other Customer equipment or from Your transmission or receipt of data or signals beyond the operating parameters of the line, rather than the wire or jack(s), You may be required to pay a service or Premises Visit for the dispatch and for the diagnostics and repair at then prevailing rates.
5. Charges. You agree to pay all charges for the Service, including but not limited to monthly service charges, applicable taxes and fees, and one time charges to enroll or process Your order. If We permit You to elect to be billed for the Service on Your credit or debit card, Verizon will continue to bill the card until You tell us to cancel such billing, and You also agree that Verizon may receive updated card account information from the card issuer. Payment is due by the date indicated on Your Verizon invoice and any payment received thirty (30) calendar days or more after the invoice date is considered past due. You agree to pay interest for past due amounts at the same rate that applies to past due amounts for Your Verizon telephone service. Verizon may assign unpaid delinquent charges to a collection agency for action.
6. CHANGES IN SERVICES, CHARGES, TERMS AND CONDITIONS. VERIZON RESERVES THE RIGHT TO CHANGE THE SERVICE, APPLICABLE CHARGES AND ANY OTHER TERMS AND CONDITIONS WITH OR WITHOUT NOTICE TO YOU, PROVIDED THAT WE WILL PROVIDE YOU AT LEAST (30) DAYS’ NOTICE OF ANY MATERIAL REDUCTION IN SERVICE COVERAGE OR INCREASE IN YOUR RATES, WHICH MAY BE IN THE FORM OF AN E MAIL, A NOTICE IN OR WITH YOUR BILL OR BY POSTING REVISIONS TO THIS AGREEMENT AT verizon.com/terms. YOUR PAYMENT OF BILLED CHARGES AFTER SUCH NOTICE WILL BE DEEMED TO BE YOUR ASSENT TO THE CHANGE(S).
7. Limited Warranty. Verizon warrants for a period of thirty (30) days that the Services performed and materials provided by Verizon under this Agreement will meet accepted industry practices and are free from defects in materials or workmanship. Should any failure to conform to this warranty appear and be reported to Verizon within said 30-day period, Verizon shall re-perform the nonconforming services, and repair or replace the nonconforming materials. Such re- performance of work, and repair or replacement of nonconforming materials, shall constitute the entire liability of Verizon and Your sole remedy under this warranty, whether claim or remedy is sought in contract, tort (including negligence), strict liability, or otherwise. THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, WHETHER WRITTEN OR IMPLIED, IN FACT OR IN LAW. VERIZON DISCLAIMS ANY AND ALL WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
8. LIMITATION OF LIABILITY. IN NO EVENT, SHALL VERIZON, ITS AFFILIATED COMPANIES, THEIR EMPLOYEES, AGENTS AND CONTRACTORS, HAVE ANY LIABILITY FOR SPECIAL, INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM THE PROVISION OF OR FAILURE TO PROVIDE THE SERVICE, OR FROM ANY FAULT, FAILURE, DEFECT OR DEFICIENCY IN ANY LABOR, MATERIAL, WORK OR PRODUCT FURNISHED IN CONNECTION WITH THE SERVICE (SUCH AS, BUT NOT LIMITED TO, SERVICE OUTAGES AND ANY LOSS OF USE OF WIRING, JACKS OR EQUIPMENT BEYOND THE JACK, AND ANY DAMAGES RESULTING THEREFROM). THESE LIMITATIONS OF AND EXCLUSIONS FROM LIABILITY SHALL APPLY REGARDLESS OF WHETHER A CLAIM OR REMEDY IS SOUGHT IN CONTRACT, TORT (INCLUDING NEGLIGENCE AND STRICT LIABILITY), OR OTHERWISE, EVEN IF VERIZON HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH CLAIM OR DAMAGES. FURTHER, VERIZON’S LIABILITY TO YOU, WHETHER, BASED IN CONTRACT, TORT, NEGLIGIGENCE OR OTHERWISE WILL BE LIMITED TO THE CHARGES PAID BY YOU FOR THE SERVICE WITHIN A TWELVE (12) MONTH PERIOD PRECEDING THE ACCRUAL OF YOUR CLAIM.
9. Termination. Either You or We may terminate this Agreement at any time upon thirty (30) days’ notice to the other and We reserve the right to suspend Service if You are more than thirty (30) days overdue in payment. You may notify Verizon of termination by calling Verizon's business office at the number on Your bill or such other number as Verizon may designate for such purpose. Verizon may notify You of termination by phone, bill message or email to the address we have for Your account. If You terminate Service, You may be billed through the remainder of the billing month.
10. Indemnification. You agree to indemnify us and hold us harmless for any damages, costs, liabilities and attorneys' fees we incur from any claim arising from or relating to the ordering or use of the Services by You, your employees, agents or other persons at your Service Location, including but not limited to granting Verizon access to service locations, wiring, and/or equipment that are owned by third parties.
11. ARBITRATION. YOU AND VERIZON AGREE THAT ANY ISSUE OR DISPUTE THAT ARISES, RESULTS FROM, OR IN ANY WAY RELATES TO THE SERVICES OR THIS AGREEMENT ("DISPUTES") SHALL BE RESOLVED ONLY BY BINDING INDIVIDUAL ARBITRATION AND THAT THE FEDERAL ARBITRATION ACT SHALL APPLY TO THIS AGREEMENT. Either party may initiate arbitration by notifying the other Party of the Dispute in writing at least 30 days in advance of initiating the Arbitration. Notice to Verizon should be sent to email@example.com or to Verizon Dispute Resolution Manager, One Verizon Way, VC52N061, Basking Ridge, NJ 07920. We will notify you at the billing address for your account. The notice must describe the nature of the claim and the relief being sought. If the parties are unable to resolve our dispute within 30 days, either party may then proceed to file a claim for arbitration. Verizon will pay any filing fee that the AAA charges You for initiating arbitration. The Arbitration will take place before a single arbitrator in the county where Service is provided and the AAA Commercial Rules of Arbitration shall apply. You may also bring a claim in small claims court subject to that court’s jurisdictional limit. YOU AND WE AGREE THAT ANY ARBITRATION OR CLAIM IN SMALL CLAIMS COURT WILL ONLY BE ON AN INDIVIDUAL BASIS AND THAT NO CLASS CLAIMS, PRIVATE ATTORNEY GENERAL THEORIES OF LIABILITY, OR CLASS ARBITRATION MAY BE MAINTAINED. THE ARBITRATOR MAY ONLY AWARD INDIVIDUAL RELIEF AND SHALL NOT HAVE THE POWER TO DETERMINE OR PRESIDE OVER CLASS OR COLLECTIVE ARBITRATION. Except for an action to compel arbitration or for a temporary restraining order or injunction related to this Agreement, neither party shall seek to resolve any Dispute in court, except a small claims court as set forth above, or by any process other than by arbitration as set forth above.
12. Complete Agreement. This Agreement comprises the terms that apply to Your Service and may not be changed except as specified in Section 6.
Terms of Service for the Verizon Service Protection Plan
Verizon Telephone Company
Verizon New York Inc.
Verizon Delaware LLC
Verizon Maryland LLC
Verizon New England Inc.
Verizon New Jersey Inc.
Verizon New York Inc.
Verizon South Inc.
Verizon Pennsylvania LLC or Verizon North LLC (depending on your location)
Verizon Verizon New England Inc.
Virginia Dumfries, Chesapeake, Manassas,
Verizon South Inc.
All other Virginia areas
Verizon Virginia LLC
Terms of Service for TechTeam for Internet
The Terms of Service for TechTeam for Internet (“Terms”) is a legal agreement between you, the end user (hereinafter, “You”) and Verizon Online Services, LLC (hereinafter, “us” or “we” or “Verizon”). Your access to and use of the TechTeam for Internet technical support services for businesses (the “TechTeam Service(s)”) is subject to these Terms between You and Verizon. The term “You” and any derivation thereof refers to the individual and/or company using the TechTeam Services, as applicable. The TechTeam Services are provided by Verizon, or Asurion Service Warranty, Inc., its authorized third-party service provider (“Asurion” or "TechTeam Service Provider"). Your use is also subject to the Verizon Online Terms of Service for Verizon Internet and Value Added Services, as applicable, which shall include, without limitation, Section 7 (No Warranties), Section 10 (Compliance with Laws), Section 14 (Termination), Section 17 (Resolution of Disputes), Section 18 (Limitation of Liability) and Section 19 (Limitation of Damages). Please read both these Terms and the Verizon Online Terms of Service for Verizon Internet and Value Added Services carefully, and do not use the Services if You disagree with them.
1. Scope of TechTeam Services. The TechTeam Services are available for eligible devices, operating systems, and software applications associated with and authorized by the individual, business or entity enrolled in the TechTeam Services program ("Device(s)").
Devices include, but, in Verizon’s sole discretion, may not be limited to, the items identified in the table below, which may be updated from time to time, at Verizon's sole discretion.
Keyboards - Wired & Wireless
Third-party Modems (for the avoidance of doubt, excluding Verizon Fios and HSI modems)
Third-party Routers (for the avoidance of doubt, excluding Verizon Fios and HSI routers)
Network and WiFi Setup
Consumer Grade Smart Devices (e.g. lighting, door locks, wearables)
The TechTeam Services do not include or will not require assistance with any (a) enterprise grade equipment and routers, (b) enterprise grade servers, (c) specialized business hardware (e.g. X-ray machines or medical equipment) or facilities equipment, (d) any specialized technologies, specialized equipment, or software specific to Your industry such as medical devices and software and financial tracking and accounting software; (e) assistance with network coverage issues; (f) over-the-air updates to operating systems or firmware; (g) diagnostic support not related to Your Devices; (h) help desk and troubleshooting services for Verizon’s network services and billing inquiries; (i) modification of OEM software; (j) installation of or assistance with third-party software or OEM drivers not supported by or related to the Devices; (k) Device repair; (l) Verizon Fios or HSI routers and other Verizon-branded or provided routers or equipment; (m) data migration from Devices to third parties; (n) behind firewall virus support or removal and any customized security or behind the firewall devices or software including, but not limited to, servers, switches, and storage arrays ; (o) some customized business; (p) onsite email servers or customizations; (q) any onsite support services; (r) any tasks which invalidate or could potentially invalidate manufacturer warranties, constitute or could potentially constitute rooting or jailbreaking, or replacement of or upgrades to an existing operating system installation; (s) devices that have been rooted or jailbroken or for which the manufacturer’s warranty has been invalidated, or (t) illegally obtained or unlicensed copies of applications, including operating system software. Additionally, support for software or software versions that are no longer supported by the Original Equipment Manufacturer ("OEM") will be limited.
To purchase or use the TechTeam Services, You must have an active Verizon business account, and You must provide Verizon, or the TechTeam Service Provider, with the necessary information, which may include Your name or Your mobile Device number, when seeking TechTeam Services, including those TechTeam Services available through the Application (defined below). Data usage charges may apply to the TechTeam Services, and You are solely responsible for their payment. In some circumstances, You may need to supply or purchase additional equipment or software to receive the full benefit of the TechTeam Services, and You are responsible for the cost of that equipment or software.
2. Number of Authorized Users. The TechTeam Services are available in three (3) options, defined by the number of permitted users, and pricing will vary accordingly, as indicated at the time of ordering. For each such option, the Customer shall define the Customer employees entitled to engage directly with Verizon or the TechTeam Service Provider to use the TechTeam Services (“Authorized Users”). Customers will have the option to select from one (1), three (3) or five (5) Authorized Users when purchasing the TechTeam Service. Customer shall provide the names, email addresses and phone numbers of each Authorized User upon enrollment in the TechTeam Services or during the onboarding process.
3. Availability of Support Services. The TechTeam Services are developed and provided by Verizon or the TechTeam Service Provider(s), who will use commercially reasonable efforts to be available twenty-four (24) hours a day, seven (7) days a week (subject to commercially reasonable lapses in service for periodic maintenance). Verizon or the TechTeam Service Provider make no guarantees regarding the availability of TechTeam Services. If the availability of the TechTeam Services is interfered with by reason of any circumstance beyond our reasonable control, including but not limited to acts of God, labor strikes and other labor disturbances, power surges or failures, or the act or omission of any third party, we shall be excused from such performance to the extent necessary. The TechTeam Services are available only for Your Devices. To use the TechTeam Services, the individual seeking service on Your behalf must provide information identifying himself or herself as Your owner, member, partner, director, manager, employee, or agent and be an Authorized User. You may be able to access the TechTeam Services by contacting Verizon or via the Application's (defined below) "Click-to-Call" and "Click-to-Chat" features, if available. In order to receive support on certain Devices, Customer may be required to meet certain minimum system requirements of the supported products.
4. TechTeam Applications. The TechTeam Services also include access to the TechTeam Desktop and Mobile Applications ("App") that are provided to You directly by Asurion. The App provides several functions, including but not limited to access to the TechTeam Services through click-to-call, click-to-chat, self-help information, and educational notifications; and may provide other services including, but not limited to, backup of photos and videos; and password management and other device and identity security features. The App is subject to an end-user license agreement, which is independent of the Agreement, these Terms and Attachment A, that governs Your use of the App. You should review the end-user license agreement prior to use of the App.
5. Backup of Software and Data. You are responsible for backing up the software and data that is stored on Your Device or other devices manufactured to be compatible with Your Device or intended to be connected thereto. Neither Verizon nor its TechTeam Service Provider shall not be responsible at any time for any loss, alteration, or corruption of any software, data, or files. Verizon or the TechTeam Service Provider may decline to provide the TechTeam Services if it determines that You have not taken appropriate backup measures.
6. Commercially Reasonable Efforts. Verizon will use commercially reasonable efforts to provide the TechTeam Services. This means that if Verizon or the TechTeam Service Provider are unable to resolve Your issue after making commercially reasonable efforts, Verizon or the TechTeam Service Provider(s) have the right and discretion to refuse to take further efforts to do so. Additionally, in some instances, Verizon may have limited information from vendors, manufacturers and developers, and Verizon may not have the ability to obtain the proprietary or other information required to resolve Your issue. Some technical problems that You encounter may be the result of software or hardware errors not yet resolved by the vendors, manufacturers or developers of that software or hardware, in which case Verizon or the TechTeam Service Provider may not be able to resolve Your issue. In those circumstances, You still are liable for any fees or charges associated with the TechTeam Services.
7. Access to Information; Remote Applications. In certain instances, the TechTeam Services may recommend the TechTeam Service Provider's technicians to remotely access Your Device and any content stored thereon for the purpose of troubleshooting or otherwise providing the TechTeam Services ("Remote Session"). To enable the Remote Session, You may be required to run certain software applications on the Device being accessed ("Remote Software"). You consent to such access by the TechTeam Service Provider's technicians and the downloading of the Remote Software. You authorize the TechTeam Service Provider's technicians to effect changes to Your Devices, to the extent necessary to provide the TechTeam Services, and You acknowledge and agree that such changes may be permanent and irreversible. You agree to comply with the terms applicable to the Remote Software, and in the event of a conflict between those terms and these Terms, the Remote Software-specific terms control with regard to the Remote Software only. You acknowledge and agree that You will not copy or modify the Remote Software or any other materials provided to You in connection with the TechTeam Services.
During any Remote Session, You are responsible for ensuring that any records containing confidential information, personally identifiable, sensitive information, financial or health related data are not visible to the TechTeam Service Provider's technician.
8. Representations and Authorizations. When seeking TechTeam Services, You represent that You are the owner or an authorized user of the Device included in the TechTeam Services, as well as any software thereon and an Authorized User of the TechTeam Services, and You acknowledge that Verizon reserves the right to refuse to provide TechTeam Services to You, if Verizon or the TechTeam Service Provider determines that You are not the owner or authorized user of the Device included in the TechTeam Services, as well as any software thereon and an Authorized User of the TechTeam Services. When seeking TechTeam Services, You: (a) expressly consent to TechTeam Service technicians remotely accessing Your Device, other devices included in the TechTeam Services and any data, videos, pictures, text messages, or other content thereon; and (b) expressly authorize TechTeam Service technicians to effect changes to Your Devices, to the extent necessary to provide the TechTeam Services, and You acknowledge and agree that such changes may be permanent and irreversible.
9. Passwords. If You know or suspect that the passwords associated with or stored on Your Device have been available to or accessed by anyone as a result of Your use of the TechTeam Services, You should immediately change or reset those passwords.
10. Title. All rights, title, and interest in equipment, software, facilities and documentation used by Verizon, or the TechTeam Service Provider, to provide the TechTeam Services will remain vested in Verizon or the TechTeam Service Provider. Verizon or the TechTeam Service Provider shall own and shall be free to use, without acknowledgment or compensation to You, any ideas, concepts, know-how or techniques contained in any suggestion or feedback You provide for any purpose whatsoever, including, but not limited to, incorporating Your feedback in developing, improving, and marketing the TechTeam Service or other products. You receive no ownership, license, or other interest in any intellectual property created or delivered by Verizon or the TechTeam Service Provider, whether in connection with its provision of the TechTeam Service or otherwise.
11. Compliance with Law. You agree to use the TechTeam Service for business services only. You agree not to cause, or otherwise request that Verizon and/or its TechTeam Service Provider create, receive, maintain or transmit protected health information (as defined at 45 C.F.R. § 160.103) for You or on Your behalf in connection with the TechTeam Services or in any manner that would make Verizon or our third party suppliers a business associate (as defined at 45 C.F.R. § 160.103) to You. If we are deemed to be or could reasonably be deemed to be a “business associate”, we may suspend our provision of the TechTeam Services. You shall assume and be solely responsible for any reporting requirements under law or contract arising from Your breach of this Agreement.
12. Other Terms. Verizon may assign these Terms or any of its rights hereunder to an affiliate or the Service Provider. You may not assign these Terms without the prior written consent of Verizon. These Terms shall be governed by the laws of the State of New York without regard to its choice of law principles. These Terms supersede all other representations, understandings or agreements that are not expressed herein, whether oral or written. If any term of these Terms is found to be invalid or unenforceable, that term should be modified to the extent possible to make it valid or enforceable without losing its intent and purpose. If no such modification is possible, the term should be severed from these Terms. Any failure to enforce a right or term of these Terms shall not be deemed a waiver of that right or term.
VERIZON TECHTEAM FOR INTERNET TECHNICAL SUPPORT TERMS OF SERVICE (EFFECTIVE JULY 8, 2021)
V21.3 Effective July 20, 2021