Directory assistance is more commonly known as 411, a service that provides local and national phone numbers for a fee. Local & National Directory Assistance can be used to find a published listing, name or address anywhere in the United States by following these steps:
When prompted, say the city, state and name of the person or business you wish to call
Note: Speak the name, even if it is hard to pronounce. The system does not respond to the spelling of words.
Other Local & National Directory Assistance searches
Local & National Directory Assistance can also be used for more advanced searches. Using the service you can:
To Search by type of business, dial 411, when prompted say:
city and state > category search > type of business
To Search by address dial 411, when prompted say:
city and state > “address” > a live operator will complete your request
Complete a reverse number search to get the listed name associated with a specific telephone number, dial 411, when prompted say:
“reverse number search” > a live operator will complete your request
To do an area code search, dial 411, when prompted say:
“area code” > a live operator will complete your request
Obtain a country code to dial a call to another country, dial 411, when prompted say:
city and state > say “country code” > a live operator will complete your request
Note: Local Directory Assistance, National Directory Assistance and Call Completion charges vary by location.
Directory Assistance Call Completion
Local telephone numbers obtained from Verizon’s Directory Assistance can be automatically dialed.
For an additional charge, you can usually press 1 any time after the requested number has been announced to automatically dial the number.
Learn about Directory Assistance Charges
Depending on your state, you may be eligible to receive a certain number of local directory assistance calls each month at no charge (“call allowances”). Individuals with physical or visual disabilities and seniors may also be eligible for call allowances, depending on the state. Call allowances not used within one billing period cannot be transferred to an additional billing period or to another account.
Directory Assistance Call Completion charges are as follows:
If the number is not answered or busy, you will only be billed for the directory assistance request
If the call is answered, you be charged for the call completion service and the directory assistance request
Local Directory Assistance, National Directory Assistance and Call Completion charges vary by location.
Local Directory Assistance refers to a call placed to 411
National Directory Assistance refers to a long distance directory assistance call placed to 1-AREA CODE-555-1212, where the area code dialed is not within your local calling area
Directory Assistance charges may appear on your bill when:
Calling local 411 and/or national directory assistance (1.area code.555.1212)
The cost of the call may include a local usage charge and the call completion surcharge
Looking for Verizon White Pages?
To order a print version of the directory:
Place your order online at the directorystore, global directory bookstore, or