Support Phone Identify Callers
Looking to identify the caller to your phone service?

Fios Digital Voice Call Return or *69 can be used to call back the last caller, whether you answered the call or not. When available, you can get the number of the last caller.

Identify callers

Whether you have Fios Digital Voice or Traditional voice phone service, Verizon offers many ways to identify a caller before answering the call. You can also get the caller's number when it is available, after they call your home. Calling features include Call Return, Caller ID and Call Waiting with Caller ID.

  • Fios Digital Voice (FDV) calling features

  • Traditional calling features

  • Caller ID

  • Caller ID shows the names and numbers of callers.

    The Caller ID feature will also store the name, number, date and time of incoming calls (Storage capacity varies with your display device model).

    You may not see a name or number for every call that is received.

    An "Out of Area" or "Unavailable" message may appear for:

    • Calls made outside specially equipped areas
    • Calls made through an operator
    • Telephone numbers for which Verizon does not supply Caller ID information

    "Private" or "Anonymous" messages may appear for callers who have blocked their information from appearing on Caller ID.

  • Caller ID with Name

  • Caller ID with Name displays the names and phone numbers of callers on your phone or Caller ID device.

    Note: Some calls may be shown as Out-of-Area or Unavailable.

    The letter P, or the words Private, or Anonymous, will appear on your phone or Caller ID device, if the person calling you blocks the display of his or her name and number.

  • Caller ID Block

  • Caller ID Block allows you to manage who can see your number when you make calls from your (home or mobile) phone. This prevents your name and telephone number from displaying on the Caller ID of the person you’re calling.

    Caller ID Block can be activated on a per-call basis or permanently for all calls. If you wish to reinstate the Caller ID function, this feature can be easily reactivated.

    To activate or reinstate the Caller ID function for on a Pay-Per Call basis, press:

    • *67 to activate
    • *82 to reinstate

    To activate or reinstate the Caller ID function for all calls, press:

    • *31 to activate
    • *32 to reinstate

    You can also manage Caller ID Block for all your calls by going online, sign in to the Fios Digital Voice Account Manager.

    To activate Caller ID Block:

    • Calling Features > Outgoing Caller ID Block > Activate Outgoing Caller ID Block

    To reinstate Caller ID Block:

    • Calling Features > Outgoing Call ID Block > Stop Outgoing Caller ID Block
  • Caller Waiting ID

  • If you’re on a call and another call comes in, Call Waiting ID will alert you to the second call. You will see the caller’s name and number if that information is available.

    You can continue your call or answer the new one.

    You must subscribe to both Caller ID and Call Waiting for Call Waiting ID to work. You will also need a special display device (purchased separately) that supports Caller ID and Call Waiting.

    All calling features are subject to availability and compatibility restrictions.

  • Call Return

  • Fios Digital Voice Call Return (*69) can be used to call back the last caller, whether you answered the call or not. When available, you can get the number of the last caller.

    The feature is only available for domestic calls with a valid Caller ID number.

    To use Call Return, press *69.

  • *69 Return Call

  • This feature helps identify your last incoming call.

    By dialing *69, you can:

    • Hear the telephone number of your last incoming call
    • Depending on your service area, find out the date and time of the call and automatically return it

    Remember:

    • *69 can only announce the number associated with the last incoming call if it is available from the caller, and the caller has not blocked it
    • The announced telephone number does not always identify the caller and, sometimes cannot be used to automatically return the call
    • *69 cannot announce or return calls marked “Private” by the caller
    • *69 cannot return all calls, such as those placed from cellular phones or lines equipped with ISDN or PBX service

    All calling features are subject to availability and compatibility restrictions.

    Note: This product is no longer available to new customers. Customers in CT, DC, DE, MA, NJ, NY, PA, RI and VA who currently subscribe to the product and remove it will not be able to re-order.

  • Caller ID

  • Caller ID shows the name and number of incoming calls. The Caller ID feature will also store the name, number, date and time of incoming calls (storage capacity varies with your display device model).

    You may not see a name or number for every call that is received.

    An "Out of Area" or "Unavailable" message may appear for:

    • Calls made outside specially equipped areas
    • Calls made through an operator, and
    • For certain telephone numbers for which Verizon does not purchase Caller ID information

    "Private" or "Anonymous" messages may appear for calls made by people who have blocked the display of their telephone information.

    If your display unit Shows the wrong name please contact Verizon by phone, Live Chat or email.

    Call Waiting with Caller ID

    If you have Call Waiting, the phone numbers of the waiting calls are not displayed because the Caller ID unit must detect one ring before it can display a number.

    Per Line Blocking with Caller ID

    If you have Per Line Blocking, your name and number will not be shown on the Caller ID unit. Deactivate Per Line Blocking by pressing *82 before you make your call. Your line will revert to its previous privacy status after you complete your call.

    Caller ID name and/or number displaying incorrectly

    Caller id has limited characters, which may not display full contact name information. To fix this issue, you must contact us.

  • Call Waiting ID

  • If you’re on a call and another call comes in, Call Waiting ID will alert you to the second call. You will see the caller’s name and number if that information is available.

    Call Waiting ID requires Caller ID and Call Waiting, as well as a special display device (purchased separately) that supports Caller ID and Call Waiting.

    All calling features are subject to availability and compatibility restrictions.

  • Call Waiting

  • To use Call Waiting/Cancel Call Waiting:

    If you’re on a call and a second comes in, Call Waiting will alert you with an audible tone.

    Cancel Call Waiting temporarily cancels or deactivates Call Waiting before:

    • you place a call
    • go online, or
    • send a fax

    To pick up the second call, press the Talk button on your phone’s handset to put the first caller on hold and connect to the second caller.

    If you hang up when you hear the Call Waiting/Cancel Call Waiting tone, your phone will ring. You can ignore the second call. Ten seconds later, a reminder tone will signal you.

    To return to the first call

    • Press the Talk button on your phone’s handset
    • The second caller will be put on hold
    • You will automatically be connected to the first caller

    Cancel Call Waiting

    • Press *70 to temporarily cancel Call Waiting
    • Listen for three tones, followed by a dial tone
    • Dial the number

    Call Waiting is canceled on a call-by-call basis. When you complete your call and hang up, Call Waiting is reactivated automatically.

    In some areas, you can only use Cancel Call Waiting before placing a call. In others, if you also subscribe to Three-Way Calling, you can use Cancel Call Waiting during a call.

    If you use your telephone lines for your internet service or fax machine, you must cancel Call Waiting before using these services. The Call Waiting tones will interrupt a data transmission.

  • Priority Call

  • When calls from pre-assigned callers are received, Priority Call notifies you by sounding a special ring. Depending on availability in your region, you can store from six to twelve different numbers on your Priority Call screening call list. Whenever calls are received from numbers on your list, your phone will ring in a short-long-short pattern.

    Calls not on your screening list, from outside your regional calling area, or through operator assistance, will ring normally.

    You can change the numbers on your screening list or turn off Priority Call at any time.

    All calling features are subject to availability and compatibility restrictions.

    Note: This service is no longer available to new customers. If you currently subscribe to this service, you will continue to receive it, but you will not be permitted to re-subscribe to it, if you remove or transfer it to another customer at your current location or to a new one.