Support Phone Avoid Missed Calls
Avoid missed calls

If you are on a call and another is received, you can avoid missing that call by using either Call Forwarding or Voicemail.

You can set these features up within the Phone section of My Verizon.

Avoiding missed calls

If you’re on a call when another call is received, or out when the phone rings, Verizon offers many ways to help avoid missed calls to your home phone. You can sign up for features such as Home voicemail, call forwarding and call waiting, whether you have Fios Digital Voice or Traditional phone service.

  • Fios Digital Voice (FDV) calling features

  • Traditional calling features

  • Customizing your account manager

  • Customize your account manager home page with the three features you use most. Create the flexibility needed to manage and help avoid missed calls.

    Sign into My Verizon to access your account manager to customize features. Select:

    • Calling Features > select up to three features > Save
  • Home voicemail

  • Verizon offers several types of home voicemail options depending on the services available in your area. Fios Digital Voice Home voicemail services offers many options that help you avoid missed calls:

    • Customize your mailbox
    • Supports visual voicemail if your phone is equipped with the indicator light
    • Retrieve your messages using your phone, online, or TV

    For additional information, sign into My Verizon to access your account manager, download the user guide or visit our home voicemail page to learn more.

    Download user guide

  • Call forwarding with Scheduling

  • Easily forward your phone calls to another number. Schedule and/or selective call forwarding for certain times or days. Select which calls you would like forwarded and when.

    Note: call forwarding is a dual feature with Fios Digital Voice. Call forwarding options selected in account manager will change any call forwarding settings previously set on your Fios Digital Voice (FDV) line.

    The Forward All My Calls option will always override any other forwarding choice.

    To Set up call forwarding online, sign into My Verizon to access your account manager. Select:

    • Calling Features > call forwarding > Forward my incoming calls to (enter a phone number) > Forward all Calls or Forward Calls only from certain numbers > Activate call forwarding > OK

    To forward calls according to a schedule:

    • Forward Calls According to a Schedule > enter Start/End dates and times

    To Repeat the schedule, select:

    • Repeat Schedule box > Choose the frequency > Fill in the Repeat Until box > Add Schedule > OK

    The schedule can be viewed by returning to call Forwarding or looking on our calendar. For additional information refer to user guide.

    Download now

    Note: Do NOT click on Activate call forwarding. This will immediately turn on call Forwarding and override the schedule.

  • Selective call forwarding with scheduling

  • You can have all your calls go wherever you are by sending them to a different number. You can also send calls to a secondary number from certain numbers and for those calls that come in at a particular time or day.

    To set up selective call forwarding with scheduling, sign in to account manager, select:

    • Calling Features > call forwarding > Forward my incoming calls to, or Manage Forwarding Numbers (add number) > Forward calls only from certain numbers
      • Make sure the selected numbers you want forwarded are listed or you can add them
    • Forward calls according to schedule > Add Schedule

    For additional information sign into My Verizon to access your account manager or download the user guide.

    Note: call forwarding is a dual feature with Fios Digital Voice. Any call forwarding options you select on account manager will automatically change any call forwarding settings previously set on your Fios Digital Voice line. The Always Forward All My Calls option will always override any other forwarding choice.

  • Call notification

  • This feature can send you an email notification when you get a call from specified phone numbers. Program up to 10 phone numbers. Receive notifications even if you don’t answer the call.

    To activate Call Notification, sign into My Verizon to access your account manager, then select:

    • Calling Features > Call Notification > Notify all incoming calls or Notify calls only from certain numbers > Activate Call Notification

    To activate Call Notification with scheduling, sign into My Verizon to access your account manager, then select:

    • Calling Features > Call Notification > Notify all incoming calls or Notify calls only from certain numbers > Activate Call Notification > Add Call Notification according to a schedule tab > follow prompts
  • Simultaneous ring

  • You can have incoming calls ring multiple phone numbers at one time. The first phone to answer connects to the call.

    To activate Simultaneous Ring, sign into My Verizon to access your account manager. Select:

    • Calling Features > Simultaneous Ring > Change Settings > Save Settings
  • Locate me

  • If you want an incoming call to find you no matter where you are, you can create a “locate-me” list of phone numbers. The incoming call will ring to each number in order on your Locate Me list.

    To set up Locate Me, sign into My Verizon to access your account manager. Select:

    • Calling Features > Locate Me > enter Telephone numbers > Choose the number rings > Activate Locate Me
  • Call waiting/cancel call waiting

  • If you’re on a call and a second comes in, call waiting will alert you with an audible tone:

    • Use the Flash or Hook button to switch to the second caller and then use it again once the second call ends to return to the first caller

    To temporarily disable call waiting (if you don’t want to be disturbed during a specific call or send a fax, press:

    • *70 and listen for an audible tone, then dial the number you want to call
    • When you hang up from your call, call waiting returns to your phone automatically

    To disable call waiting for an extended period of time until you reactivate it, press:

    • *44 to disable call waiting
    • *43 to reestablish call waiting

    For additional information sign into My Verizon to access your account manager or download the user guide.

    Download user guide

  • Home voicemail

  • Verizon offers several types of home voicemail options depending on the services available in your area. Calling features are subject to availability and compatibility restrictions.

  • Call forwarding

  • Call forwarding transfers your calls to another phone number. You can activate, deactivate, or change your forwarding number at any time from your home phone.

    All calling features are subject to availability and compatibility restrictions.

    To activate or deactivate call forwarding, lift your telephone's receiver and listen for a dial tone, next press:

    • *72 or rotary dial 1.1.7.2 to activate call forwarding, when you hear two short tones
      • At the tone, dial the telephone number where you want your calls forwarded to; when the call is answered, the feature has been activated
      • If the line is busy, you must call the number again; after the call is answered, you will hear two short tones telling you that call forwarding is activated, now hang up
    • *73 or for rotary dial 1.1.7.3 to deactivate call forwarding. You will hear 2 short tones that indicate you have turned off call forwarding
  • Call forwarding busy line/do not answer

  • This feature will transfer your calls to a forwarding number if you don’t answer within a preset number of rings.

    All calling features are subject to availability and compatibility restrictions.

    Calls forwarded with this service are subject to local or toll charges.

    Fixed option

    With the Fixed Option, the number you forward your calls to will be fixed by your local Business Office. To change the number, you must put in a service order request by contacting us.

    Activating/canceling fixed option:

    • In most cases, the call forwarding Busy Line and/or Don’t Answer is always on

    In areas where you can turn call forwarding on and off, to manage call forwarding Busy Don’t Answer, press:

    • *90 to activate
    • *91 to deactivate

    Variable Option (not available in all areas)

    With the Variable option, you enter the number where you want calls forwarded each time.

    • Call forwarding Busy Line forwards calls to your designated number when your line is busy
    • Call forwarding Don’t Answer forwards call to your designated number when there is no answer after a preset number rings

    Activate/deactivate variable option, press:

    • *41 to activate
    • *43 to deactivate
  • Call waiting/call waiting cancel

  • To use call waiting/cancel call waiting:

    If you’re on a call and a second comes in, call waiting will alert you with an audible tone.

    Cancel call waiting temporarily cancels or deactivates call waiting before:

    • You place a call
    • Go online, or
    • Send a fax

    To pick up the second call, press the Flash or Hook button on your phone’s handset to put the first caller on hold and connect to the second caller. You can also ignore the second call.

    To return to the first call, press the:

    • Flash or hook button on your telephone
    • The second caller will be placed on hold
    • You will automatically be reconnected to the first caller

    To make an uninterrupted call, you can use cancel call waiting, press:

    • *70 to temporarily cancel call waiting
    • Listen for three short tones, followed by a dial tone
    • You can now proceed to dial the telephone number and complete your call

    Cancel call waiting is required on each uninterrupted call. Once you complete your call and hang up, call waiting is reactivated automatically.

    In some areas, you can only use cancel call waiting before placing a call. In others, if you also subscribe to Three-Way Calling, you can use cancel call waiting during a call.

  • Priority call

  • With priority call, you can assign a special ring to 6 to 12 numbers within your regional calling area. Change the numbers on your list or turn the service off anytime.

    All calling features are subject to availability and compatibility restrictions. This service is no longer available to new customers.

    To turn priority call on/off or change/review your list:

    • Lift the handset and listen for a dial tone
    • Press *61
    • Listen to and follow the voice recording for instructions

    Other important tips:

    • When a priority caller tries to reach you, you’ll hear a series of short-long-short rings
    • Press *08 if you are in an area where priority call stores six numbers and want to remove all numbers at the same time
    • Any calls made to you that are not on your list, from outside your defined calling area or through the operator, will ring normally